Uk Home Save LTD Reviews 

438
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, noting work was completed quickly, cleanly, and on time. Many highlight the staff for being polite, friendly, and knowledgeable, explaining processes clearly and making interactions pleasant and helpful. However, some customers noted significant issues with after-sales contact, reporting unreturned calls and a lack of follow-up. Concerns were also raised regarding high pricing for services that could be done cheaper, and instances of cold calling or perceived pressure tactics. A few also experienced problems with the work itself, including damaged radiators or ongoing heating problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, politeness, and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their politeness, efficiency,... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unsolicited calls,... See more

Price

Customers consistently note negative experiences with price, with many reviewers feeling that the costs for... See more

Facilities

Users describe negative interactions with facilities, particularly concerning heating systems and radiators.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan


Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

438 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(438)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Good job well done

Good job well done, they did the job in an efficient manner and explained what they were doing. The job was for my mum's house but I was happy to pay for it because the radiators are 50 years old and in need of a good clean out. They also put reflectors on the radiators under the windows.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Good work

Kevin and Deecan came when they said they would, worked efficiently and cleanly and were polite at all times

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

Be very wary of what your buying

Be very wary of what your buying. £1500 (discounted to £1000) for a system flush that you most likely don't need. A local gas safe engineer / plumber would cost a fraction of this.

February 10, 2025
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello, whist we agree that a local plumber could do a basic system flush for less that is not what we offer, in that price range you would have been offered a Gold Package which consists of (amongst other things) a full Magna Cleanse Agitation (a newer, more efficient version of a flush) a Magna Cleanse filter, Radflek supplied and fitted, a full MOT of your heating system including blead and balance and any additive it needs, 5 years filter service and wet system maintenance plan. You will agree this is significantly more that just a flush and is actually very competitively priced for everything it includes. Perhaps you were not at the appointment yourself and therefore were unaware of all we were offering.

Rated 5 out of 5 stars

Matthew was very courteous and very…

Matthew was very courteous and very knowledgeable - a decent man. He explained everything clearly and left a price/estimate of work which may help reduce my energy costs. No pressure from him at all.
I have declined to take up the firms offer, but can't complain about the staff, either on the phone lines or in person.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Top-class service from start to finish. Minimum of hassle, no unnecessary sales talk

Dean explained very clearly why we would benefit from having our boiler filter & radiators dealt with. I felt I'd caved in to yet another out-of-the-blue phone call about energy / switching suppliers etc but there had been sth about the call that made me give it a go. We were both frankly sceptical as we have investigated various ways of making our awkward Victorian house more environmentally friendly but within 5 mins of Dean leaving we had both agreed we were convinced & i contacted him straightaway. I also viewed ex-MP Siobhan Baillie's statement in Parliament in March? 2023 explaining the advantages of this procedure. 36 hrs later Kelvin & Deacon arrived & set to work, very considerate as they hopped around the house doing what was necessary. The whole arrangement worked like clockwork. We are very pleased we have managed to get sth done & the house is warmer. Well done.

January 22, 2025
Unprompted review

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