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Uk Home Save LTD Reviews 

436
•
TrustScore 4.5 out of 5

4.4

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, noting work was completed quickly, cleanly, and on time. Many highlight the staff for being polite, friendly, and knowledgeable, explaining processes clearly and making interactions pleasant and helpful. However, some customers noted significant issues with after-sales contact, reporting unreturned calls and a lack of follow-up. Concerns were also raised regarding high pricing for services that could be done cheaper, and instances of cold calling or perceived pressure tactics. A few also experienced problems with the work itself, including damaged radiators or ongoing heating problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, politeness, and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their politeness, efficiency,... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unsolicited calls,... See more

Price

Customers consistently note negative experiences with price, with many reviewers feeling that the costs for... See more

Facilities

Users describe negative interactions with facilities, particularly concerning heating systems and radiators.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(436)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Preying on the elderly

My elderly parents received a phone call to say they was an assessor in the area and that if they were assessed they could be financially better off- my dad thought it was an NHS/Benefits assessor.
He called me to say that the assessor was coming in an hour.
I quickly googled the name of the company and realised it wasn’t what Dad thought, the first 2 reviews on Trust pilot were alarming.
I drove to my parents just in time to see a scruffy guy being let in through the front door.
I followed him into the house and immediately asked him to leave, telling him that we didn’t need his services.
I think the company are preying on elderly/vulnerable people- shameful!!

October 14, 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello, we are unable to find a customer with your surname, I understand that this may not be the same as your parents so if you would like to provide your details to us then we should be able to clarify that this whether this was our company and allay any concerns.

If this is indeed our company, this is not what would have happened. We are very clear in any calls who we are and what we are going to do, frankly it would be a waste of company time to attend properties where the customer has no interest in our services.

The first 2 reviews (one of which is yours) are alarming out of context. The second one which you are referring to was about a problem that had not been reported to us and was solved promptly once we had received the report. Our overall score of 4.5 is reflective of our business and our customers views of us.

All our assessors wear uniform and should not be presenting with a scruffy appearance. Again if you would like to contact us with details of your appointment it would enable me to check this claim.

As a company we do not prey on the elderly. All retired customers are asked if they deal with their own bills/would like someone present at the property and if they don't/would then we would not go ahead with an appointment until this was in place. Both for the benefit of the customer and the companies reputation. If this was indeed our company then this may be why your parents informed you of the booked assessment.

Rated 1 out of 5 stars

Extremely disappointed

I have to check the water level in my boiler daily since having the radiator treatment. I used to check the water level in my boiler every other month and rarely had to top it up, but now if I use any water at all I have to top up the water level daily. I regularly don't have any hot water because the levels have gone down in my boiler. I was told my heating bills would go down, but I am constantly cold since having the treatment done and we haven't reached the really cold weather yet. I regret ever having this treatment done

July 30, 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

I am so sorry to hear of your problems.

I have checked our database and can see no record of this problem having been reported prior to yesterday night, where you reported the issue to us shortly after midnight and then this review was posted at 2.30am.

I have emailed you privately to request details to help us locate you on our systems (all we have at present is your surname and we have many customers who share that).

As with any work very occasionally there can be problems occur, if these are reported to us we will fix them in a timely manner. Once we have your details we ill be happy to book in an appointment with an engineer so they can diagnose and correct the problem.

Rated 1 out of 5 stars

Doorstep sellers conning elderly

Doorstep sellers turned up at my grandads address charging £900 to bleed his radiators to save him money. Fortunately informed me before they visited to do the work and charged the money. Nothing but scammers targeting old people.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Not a helpful company

Team arrived they looked at our system and advised that a filter could not be fit to our system. We understood from the engineer that they would complete the rest of the work at a reduced rate. He asked for the payment which I made thinking that they where going to complete the rest of the work. But they only put fluid in system and tin foil behind radiators and changed us £700. I emailed company on 1 July to request a refund as the work had not be carried out as per the contact. Each week I have been chasing them for the refund and they keep saying it is in the post. As yet not received be very careful when paying this company that the work has been completed as per contract. I would not use this company again.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

On time

On time, very professional and explained everything they were doing as they worked highly recommend them

June 30, 2025
Unprompted review

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