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Uk Home Save LTD Reviews 

436
•
TrustScore 4.5 out of 5

4.4

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, noting work was completed quickly, cleanly, and on time. Many highlight the staff for being polite, friendly, and knowledgeable, explaining processes clearly and making interactions pleasant and helpful. However, some customers noted significant issues with after-sales contact, reporting unreturned calls and a lack of follow-up. Concerns were also raised regarding high pricing for services that could be done cheaper, and instances of cold calling or perceived pressure tactics. A few also experienced problems with the work itself, including damaged radiators or ongoing heating problems.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, politeness, and... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their politeness, efficiency,... See more

Customer communications

Reviewers highlight negative aspects of contact, with many expressing frustration over unsolicited calls,... See more

Price

Customers consistently note negative experiences with price, with many reviewers feeling that the costs for... See more

Facilities

Users describe negative interactions with facilities, particularly concerning heating systems and radiators.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

Company details

  1. Boiler and Heating Service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(436)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt service

The service was very prompt from the day I made the appointment for a survey to the date of installation of the energy consultant's recommendation by the fitters Kelvin and Ryan.
I would recommend this company to others who are wishing to save money on their energy bills.

November 5, 2025
Unprompted review
Rated 4 out of 5 stars

Happy workers

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Hard sell to two 80+ pensioners

Hard sell to two 80+ pensioners. £1100 for work that they didnt ask for or understand, and with a boiler less than 3 months old. Breakdown after 2 days due to the overpriced filter that was fitted leaking leaving them with no heating or hot water. Reported the issue to customer services, no call back, no further contact. Still waiting for the engineer to call back.Had to get in a competent heating engineer to rectify and check the work done. Luckily our engineer turned up the same day as he wasnt prepared to see vunerable OAP's with health issues left in a cold house without hot water. Reported to Trading standards. Avoid at all costs

Revised following reply.

An email and letter has been sent today. My calls were made at 11.40 and again at 12.02. The later identified that the engineer would call back within the hour.

October 27, 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

Please can you email us at enquiries@ukhomesave.com with your complaint so we can look into it.

We absolutely do not "hard sell" and are concerned that you reported a call to customer services without a response. We do not have any records of a call with a customer of your name. If you could email us so we can look into this for you.

Many thanks

Rated 1 out of 5 stars

Rip Off

After realising that our boiler and radiators were new, the salesman advised us to have the Silver Package... Radflek radiator Shields professionally fitted behind all our radiators, Endotherm System additive and they would bleed and balance all radiators.(we only needed the Radflek) Because we are OAP's and disabled, the guy said that this would be a £295 reduction, so only costing £500!! We did our own £29.99 from Amazon. Easy- peasy. It took me (75yr old disabled female) ONE and a Half hours with a saving of £470

October 1, 2025
Unprompted review
Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

I am glad you have acted on our advice. As you say yourself it was the Silver package that we recommended which is much more than just the supply and fit of Radflek. (all details can be found on our website at www.ukhomesave.com).
There are many dupes of Radflek on the market that do not work as efficiently, ours is supplied direct from manufacturer and professionally fitted (recommended for peak performance). Along with the other parts of the silver package we are happy that we proved excellent value for money.

Kind regards

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