http://www.uksportimports.com Reviews 

3,168
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Honestly I'd give this company zero stars if I could. They have been horrendous to deal with. Firstly the next day delivery was anything bit next day. Try next week! Then when my hillm... See more

Rated 1 out of 5 stars

Ordered a folding pool table for a birthday gift, received super quick but a damaged pool table, emailed and got a quick response initially saying they can send out a new top and replace. I replied an... See more

Company replied

Rated 4 out of 5 stars

ordered the walker and Simpson earl pool table with red cloth took a few days to arrive but very happy with it . the cloth however is not exactly red its more of a pink colour and arrived with pool cu... See more

Company replied

Rated 1 out of 5 stars

CANNOT CONTACT ANYONE Purchased a treadmill and cancelling within the 14 day cancellation period. The phones lines do not work anymore, excuses of covid given. I’ve contacted via their online con... See more

Company details

  1. Game Store
  2. Day Spa
  3. Fitness Equipment Store
  4. Golf Club

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1.8

Poor

TrustScore 2 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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1.8

All reviews

(3,168)

8 reviews in the last 12 months

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Rated 3 out of 5 stars

BodyTrain ES-7021 Racing Studio Style Exercise Bike

Ordered Sunday arrived Tuesday. Easy to assemble myself. Cant compare to other bikes but for price it seems ok and does the job. Only complaint is although you can raise handlebars they can't be manoeuvred round to suit style.
I'm 5ft 8.5 and saddle is at highest point and ok for me. Anyone taller the bike would be too small.
Computer cheap but will by candence. Using you tube spin classes which are great for this. Decent intro to spin on this bike at less than a 10th of peleton bike.

February 20, 2021
Unprompted review
http://www.uksportimports.com logo

Reply from http://www.uksportimports.com

Sorry to hear that your experience was less that 5-stars. Trustpilot is a third-party business that we have no association with, however if you’re open to discussing your experience further please email us on

Rated 1 out of 5 stars

Response to questions about the…treadmill

Response to questions about the treadmill very poor and didn't answer the questions adequately they have replied three times but seem to have given up maybe they have got the sale and don't need to do anything else

February 10, 2021
http://www.uksportimports.com logo

Reply from http://www.uksportimports.com

We are very sorry to hear that you are not satisfied with your order and that your experience did not match your expectations. Trustpilot is a third-party business which we have no association with. We are committed to providing excellent customer service therefore we will investigate this further and one of our customer service representatives will contact you directly to rectify this matter.

Rated 4 out of 5 stars

Extra item delivered

Online ordering was very good but unfortunately duplicate item was delivered. (2 items instead of 1). Had to arrange collection of 2nd item so caused some inconvenience. Still waiting collection of item from my home address. Good service otherwise. Thank you.

February 10, 2021
Rated 5 out of 5 stars

Great company

Great company, speedy communication and had my shiny new treadmill within 2 days of ordering! Can't beat that, especially in a lockdown! Treadmill itself is great, does everything I need it to so far. It's bloody heavy but once its in position it seems a solid piece of kit.

February 8, 2021
Rated 4 out of 5 stars

Excercise bike

A good entry level bike for some home exercise.
Arrived in good time and was fairly easy to assemble with the instructions provided.

February 3, 2021
Rated 1 out of 5 stars

It seems writing a review is the best…

It seems writing a review is the best method of provoking a response as emails clearly get overlooked!

I ordered an Iron Man Multi-use gym set and there many items missing.

6-days ago they said they have ordered the missing parts but I am perplexed as to how long they have even taken to arrive!

I am simply asking given the amount I have spent, £499, you just give me the missing items! I have listed wag down below 6-days ago what items are missing and Alex replied.

February 2, 2021
Unprompted review
Rated 3 out of 5 stars

Great item didn't come next day…

Great item didn't come next day delivery as stated had to email cpl of times to get tracking number. When machine came I had to rush home and help driver carry it to house. Did ask him if I was there to help how would he deliver it. His words I would have just flipped it over and over again 😳. Once got home and set it up found the silicone liquid tub had split all over the machine. Contacted company said will send more out still not received it.

February 2, 2021
Rated 5 out of 5 stars

I stupidly researched reviews after…

I stupidly researched reviews after ordering my exercise bike and to be honest I was very worried as this company have a very bad review percentage.
However!! It just goes to show that you shouldn't allways take that much notice of other people's issues.
The bike was delivered within 3 days of being ordered and was in excellent condition with no damage or any issues.
I'm now looking at treadmills and will definatlly consider buying from this company.

February 2, 2021
Rated 1 out of 5 stars

Iron man 1m 409b gym missing parts.

Update:

I eventually got my final box, got sent to billing rather than delivery address, but got it in the end, and all the parts where there. Gym now put together and it works well, just wish this whole process wasnt as arduous as it was.

Cant recommend sports imports, at least at the moment as I can only assume they cant cope with covid situation.

Update end:

I ordered the iron man multi gym and received only 4 out of 5 boxes on delivery on jan 8th.

Obviously the email only situation isn't exactly working well, as I tend to get a response after around 4 to 5 days. This is making the situation incredibly slow.

Last week they replied asking as to which box is missing, which is an issue as on delivery not all of the boxes still had box numbers on them. I emailed the part numbers that are missing, so obviously a quick look in a manual would tell them which box to send.

Now I'm at nearly 30 days after the sale, and have informed them that despite itll be after the 30 standard of the 2015 consumers rights guidelines, I will accept an additional two weeks, as I just want to actually get the item i paid £480 for.

Honestly cant really advise this company with my current experience, as its been terrible so far.

Will update this review if the situation changes for the better.

February 1, 2021
Unprompted review
Rated 1 out of 5 stars

I received a damaged machine

I received a damaged machine. I reported it with a photo same day and asked for either refund or a new machine. This was 8 January. I am still waiting after numerous emails that are just avoiding a straight answer. Don't buy from this company.

February 1, 2021
Unprompted review
Rated 4 out of 5 stars

excellence service up until I tried to…

excellence service up until I tried to put the bike together missing a piece
these things happen
so I go onto the web site to find out that the
office only opened Mon-Fri 9-17.00
so I wait until Mon and call only to get a recorded msg due to Covid the office are not taking calls
so why did it not say that on the web site
I email from their website advising I have an issue, no response
I emailed from my hotmail account, again no response

Update
I have now been in contact with the store and spare part is been dispatched today
sometimes these things happen, it is how quick the issues are resolved that counts

February 1, 2021
http://www.uksportimports.com logo

Reply from http://www.uksportimports.com

Good morning Paul, thank you for leaving feedback for your recent order.
We're very sorry to hear of a missing part, I can see that one of our customer service representatives has been in touch with you to rectify this issue by arranging for the missing part to be sent out.

Kind regards,
Ryan (UK Sport Imports)

Rated 1 out of 5 stars

Avoid scam company—avoid scammers

Omg where do I start I recieved this treadmill damaged all the plastic is smashed and the computer is broke I’ve tried contacting them which is very hard this company is not the best to deal with and if I would of looked at there feedback first then I wouldn’t of bought off them avoid avoid avoid avoid ....

February 1, 2021
http://www.uksportimports.com logo

Reply from http://www.uksportimports.com

Good morning Paul, thank you for leaving feedback for your recent order.
We're very sorry to hear that your new order arrived damaged following courier transportation. When items are being delivered with a third party courier there is always a risk of the item being damaged I'm afraid.
I have looked into this matter and I can see that we have agreed to collect the item for a full refund.

Kind regards,
Ryan (UK Sport Imports)

Rated 5 out of 5 stars

Incorrect piece received & quickly resolved

Update: the company replied to my email promptly and supplied the correct mat within 5 working days.

We ordered an 8ft by 12ft trampoline. Everything was great until we tried to attach the trampoline mat and discovered that they have sent the wrong size.
I've emailed the company to see if they can resolve this.
Not great considering the cost and the fact that my daughter was looking forward to spending time on it yesterday.
I'll update my review as and when we receive an update/missing item.

January 31, 2021
Unprompted review
http://www.uksportimports.com logo

Reply from http://www.uksportimports.com

Good afternoon Angela, thank you for taking the time to leave feedback for your order. We are sorry to hear that the jump mat was the wrong size upon receipt of your order. The manufacturers must have placed the wrong sized jump mat in the box with your trampoline, we sincerely apologise for the error.

I can see that you have been contacted by our customer services and we have dispatched a replacement jump mat to you.
I hope that you will now be satisfied with your purchase. Please don't hesitate to contact us if you require any further assistance in the future.

Kind regards,
Ryan (UK Sport Imports)

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