http://www.uksportimports.com Reviews 

3,168
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Honestly I'd give this company zero stars if I could. They have been horrendous to deal with. Firstly the next day delivery was anything bit next day. Try next week! Then when my hillm... See more

Rated 1 out of 5 stars

Ordered a folding pool table for a birthday gift, received super quick but a damaged pool table, emailed and got a quick response initially saying they can send out a new top and replace. I replied an... See more

Company replied

Rated 4 out of 5 stars

ordered the walker and Simpson earl pool table with red cloth took a few days to arrive but very happy with it . the cloth however is not exactly red its more of a pink colour and arrived with pool cu... See more

Company replied

Rated 1 out of 5 stars

CANNOT CONTACT ANYONE Purchased a treadmill and cancelling within the 14 day cancellation period. The phones lines do not work anymore, excuses of covid given. I’ve contacted via their online con... See more

Company details

  1. Game Store
  2. Day Spa
  3. Fitness Equipment Store
  4. Golf Club

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Not available


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1.8

Poor

TrustScore 2 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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1.8

All reviews

(3,168)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company, this is a fraud, there selling damaged goods and liquidating there old firms and reopening new ones to fool please. ***DO NOT BUY FROM THIS SITE*******

December 17, 2020
Unprompted review
Rated 5 out of 5 stars

Need a 6th star!

A****** Had my goods delivered quicker than expected, fantastic quality items and at a far superior price anywhere on the internet. Highly recommend this fantastic company who are great communicators and seem to have a great system in place.

Advice*- they should use google ads keyword search as they came up on about page 3.

December 16, 2020
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. We encountered a problem with a damaged part that must've been damaged in transit but they solved the problem very quickly and sent extra parts to the pool table which is much appreciated. thanks

December 10, 2020
Rated 1 out of 5 stars

Hi All

Hi
I was try to contact w this company many times and no respond what so ever....
I dont like to handle business like that....not professional...either or need to notify the costumer for details...not being quiet...
Unprofessional service...

December 1, 2020
Rated 1 out of 5 stars

SUBSTANDARD PRODUCT

SUBSTANDARD PRODUCT. SUBSTANDARD CUSTOMER SERVICE. AVOID THIS COMPANY AT ALL COSTS!! Persuaded by their website promises of high quality and excellent quality service, we purchased a 6ft slate bed Walker and Simpson pool table last Christmas FOR £700. We were assured instructions would be included and arranged to construct it ourselves as Father Christmas present. The instructions weren't worth the paper they were written on. We managed with much difficulty to construct it which was not straight forward. Several weeks after Christmas we contacted UK Sports to advised the balls were not rolling away, the table had been virtually impossible to construct and the felt was bobbling. We were told bobbling felt is entirely normal and that we could pay a further £150 to have someone come out and fix the construction. We paid that extra money, the table was never adequately fixed and the balls have never rolled away properly. Indeed, it is held together underneath with extra nails all over - unprofessional look and a total botch job.

During Lockdown, the heads of the pool cues have one by one fallen off. The felt has never stopped bobbling and by the summer, the plastic coating started to peel away from the body of the table. Having come up for air since the children went back to school, I contacted UK Sports to advise them of the journey we had experienced with their product since we bought it and offering them an opportunity to apologise, inspect their product or make some suggestions about how they could rectify the position. There immediate response: defensive, critical of the timing of our reporting, challenging our integrity and quoting legal rights. I was so shocked at the tone of the Customer Service, I assumed this was the fault of the individual employee I was unfortunate enough to be dealing with. I asked to be called by someone else and I received a further curt email saying 10 months was too late, the warranty would not help and they intended to do nothing more about this issue. There seems to be no other way of contacting this company. We will put this down to a bad (& expensive) experience and all that is left for us is to warn other unsuspecting customers to shop elsewhere.

November 6, 2020
Unprompted review
Rated 5 out of 5 stars

FAB!

Brilliant product, exactly as described would highly recommend! Would deffos buy again

November 1, 2020
Rated 1 out of 5 stars

Update...

Update.... thankfully received my full refund yesterday. Still £45 poorer for returning a faulty golf cart but just relieved that we got the £279 for the golf cart back. Never again however. They are now accepting phone calls again to the customer service dept

October 17, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID THESE FRAUDSTERS BY ALL MEANS!!!

AVOID THESE FRAUDSTERS BY ALL MEANS!!!
We have purchased the tennis table from them. It arrived in two boxes with different parts from two different tennis tables. Ended up chasing them for two weeks to come and collect their own mess that they have delivered. They have collected the parts and promised the full refund, which has never materialised. Will have to go through the bank and authorities to get our money back as not getting any response from their, absolutely useless customer service. Unacceptable! AVOID! AVOID!! AVOID!!!

October 14, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered the table top tennis table…

I ordered the table top tennis table and had great hopes. It arrived in good time but the packaging was quite damaged and this reflected the condition of the table. This was returned and a second table speedily delivered but again in a damaged box which again reflected a damaged table. This time I asked for it to be collected and my money back. The company have since been disinterested. A week has now passed with no collection details contact. Three company replies during initial problems have been received all trading as uk sports imports so unsure as to who actual contract was with. No refund offered until table returned and inspected for damage prior to any company action!! The table itself was of high quality. The company appears to be of low quality so buyers beware. Other companies advertise same product at same price with a guaranteed delivery time so please look around. I will not trade with this company in future.

October 14, 2020

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