Honestly I'd give this company zero stars if I could. They have been horrendous to deal with. Firstly the next day delivery was anything bit next day. Try next week! Then when my hillm... See more
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Ordered a folding pool table for a birthday gift, received super quick but a damaged pool table, emailed and got a quick response initially saying they can send out a new top and replace. I replied an... See more
Company replied
ordered the walker and Simpson earl pool table with red cloth took a few days to arrive but very happy with it . the cloth however is not exactly red its more of a pink colour and arrived with pool cu... See more
Company replied
CANNOT CONTACT ANYONE Purchased a treadmill and cancelling within the 14 day cancellation period. The phones lines do not work anymore, excuses of covid given. I’ve contacted via their online con... See more
Company details
Written by the company
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Contact info
Not available, Not available, Not available, United Kingdom
- 00000 000000
- Not available
- www.uksportimports.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Do not buy from this company
Do not buy from this company, this is a fraud, there selling damaged goods and liquidating there old firms and reopening new ones to fool please. ***DO NOT BUY FROM THIS SITE*******
Need a 6th star!
A****** Had my goods delivered quicker than expected, fantastic quality items and at a far superior price anywhere on the internet. Highly recommend this fantastic company who are great communicators and seem to have a great system in place.
Advice*- they should use google ads keyword search as they came up on about page 3.
Good quality pool table delivered…
Good quality pool table delivered within 2 days. Very good, efficient service.
I am very happy with my treadmill.
I am very happy with my treadmill I purchased, very quick delivery, with in a week and everywhere else I looked was like 3 weeks +.
Very good service
Very good service. We encountered a problem with a damaged part that must've been damaged in transit but they solved the problem very quickly and sent extra parts to the pool table which is much appreciated. thanks
Hi All
Hi
I was try to contact w this company many times and no respond what so ever....
I dont like to handle business like that....not professional...either or need to notify the costumer for details...not being quiet...
Unprofessional service...
I ordered 4 long drive pins for a…
I ordered 4 long drive pins for a Hillman caddy car 2 months ago and I have received nothing.
No bolts were included in my order
No bolts were included in my order. I was promised them and they have still not arrived
SUBSTANDARD PRODUCT
SUBSTANDARD PRODUCT. SUBSTANDARD CUSTOMER SERVICE. AVOID THIS COMPANY AT ALL COSTS!! Persuaded by their website promises of high quality and excellent quality service, we purchased a 6ft slate bed Walker and Simpson pool table last Christmas FOR £700. We were assured instructions would be included and arranged to construct it ourselves as Father Christmas present. The instructions weren't worth the paper they were written on. We managed with much difficulty to construct it which was not straight forward. Several weeks after Christmas we contacted UK Sports to advised the balls were not rolling away, the table had been virtually impossible to construct and the felt was bobbling. We were told bobbling felt is entirely normal and that we could pay a further £150 to have someone come out and fix the construction. We paid that extra money, the table was never adequately fixed and the balls have never rolled away properly. Indeed, it is held together underneath with extra nails all over - unprofessional look and a total botch job.
During Lockdown, the heads of the pool cues have one by one fallen off. The felt has never stopped bobbling and by the summer, the plastic coating started to peel away from the body of the table. Having come up for air since the children went back to school, I contacted UK Sports to advise them of the journey we had experienced with their product since we bought it and offering them an opportunity to apologise, inspect their product or make some suggestions about how they could rectify the position. There immediate response: defensive, critical of the timing of our reporting, challenging our integrity and quoting legal rights. I was so shocked at the tone of the Customer Service, I assumed this was the fault of the individual employee I was unfortunate enough to be dealing with. I asked to be called by someone else and I received a further curt email saying 10 months was too late, the warranty would not help and they intended to do nothing more about this issue. There seems to be no other way of contacting this company. We will put this down to a bad (& expensive) experience and all that is left for us is to warn other unsuspecting customers to shop elsewhere.
Excellent service
Plain sailing purchase delivered within…
Plain sailing purchase delivered within 24 hours.
Driver even delivered it to my garage and off loaded very impressed.
Gym is amazing.
Thank you.
FAB!
Brilliant product, exactly as described would highly recommend! Would deffos buy again
Update...
Update.... thankfully received my full refund yesterday. Still £45 poorer for returning a faulty golf cart but just relieved that we got the £279 for the golf cart back. Never again however. They are now accepting phone calls again to the customer service dept
very good and efficient
AVOID THESE FRAUDSTERS BY ALL MEANS!!!
AVOID THESE FRAUDSTERS BY ALL MEANS!!!
We have purchased the tennis table from them. It arrived in two boxes with different parts from two different tennis tables. Ended up chasing them for two weeks to come and collect their own mess that they have delivered. They have collected the parts and promised the full refund, which has never materialised. Will have to go through the bank and authorities to get our money back as not getting any response from their, absolutely useless customer service. Unacceptable! AVOID! AVOID!! AVOID!!!
I ordered the table top tennis table…
I ordered the table top tennis table and had great hopes. It arrived in good time but the packaging was quite damaged and this reflected the condition of the table. This was returned and a second table speedily delivered but again in a damaged box which again reflected a damaged table. This time I asked for it to be collected and my money back. The company have since been disinterested. A week has now passed with no collection details contact. Three company replies during initial problems have been received all trading as uk sports imports so unsure as to who actual contract was with. No refund offered until table returned and inspected for damage prior to any company action!! The table itself was of high quality. The company appears to be of low quality so buyers beware. Other companies advertise same product at same price with a guaranteed delivery time so please look around. I will not trade with this company in future.
Great product and delivered on time
Cracking bike at a great price
Cracking bike at a great price! The mrs said it wasn’t too hard to put together either!
I am a bit disappointed with the…
I am a bit disappointed with the quality, the surface doesn't look as though it will last, and the return mechanism doesn't work very well. For the money paid it is a bit disappointing.
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