Ultimate Appliances Reviews 

The product is good. Delivery took a while but it was very efficient. Would have liked some sort of delivery estimate with the order confirmation. Had to ring to find out but all went well and it was delivered well within the 3-hour timeslot I was given.

got in 3 wks should have been much earlier.Had to phone to see where my washing machine was.Not happy with delivery time and day. Between 7am/10am on a sunday morninCome on UA.

The Fridge Freezer was ordered on 3rd February.
It was finally delivered on 15th March. after several emails to Ultimate Appliances.

Not impressed by delivery service. Given a 3 hour slot, arrived home 2 hours before that to find a phone message from the driver from an hour earlier. Had to wait another 2 days for the machine to arrive, and I was the one who kept chasing Ultimate Appliances. I think it was four calls to them and only one to me. Poor service. Why offer a 3 hour slot if they're going to be so far off it.

The only positive part of my order was the price and payment process. Since then it's been simply terrible. No delivery dates could be given and, despite cancelling my order almost 20 days ago when I realised after 10 working days that my order still wasn't being sent, I am still awaiting a refund. I even had someone from Ultimate Appliances leaving a message for me today to say that it would be delivered in 2 days time. Their delivery service is just a shambles and I would never rely on this company for your orders. They may be cheap, but I wouldn't order from them again.

I compared a few tumble dryers and found the one at the best price through Ultimate Appliances, they confirmed my order and gave me a 3 hour delivery slot and the rest is history.

This has been the worst online shopping experience I have ever had! Long story short: Ordered washing machine on the basis that it was in stock and delivery was expected with 3 days. No contact from them regarding delivery - ring to see when WM is going to be delivered. Actually NOT in stock and expect to deliver within about 10 days. That was too long for me and I requested to cancel. I was advised I had to do this in writing on their website. I did this on 14/2/13. After countless phone calls, which you have to wait ages to be answered, several apologies stating that they don't know why my refund hasn't been processed yet. I still have not been refunded. It has been over 30 days and I am going to report them to [External reference removed] on several levels. DO NOT TOUCH

The wrong colour fridge/freezer was delivered (my fault according to Ultimate Appliances) it was taken back the same day, this was in January 2013. And here we are almost the end of March and no refund! Rang them several times, to be told that the refund should have been done, but hasnt! no apologies. No refund...criminals!

dont waste your money, shop elsewhere!

I found the fridge freezer I wanted at a great price and it was delivered within two days. Polite call to arrange delivery and a follow up to call on the day to let me know it would be with me within 30 minutes. Absolutely perfect servce - highly recommended.

I ordered a Cannon Kendal Cooker on January 29th and phoned the next day to determine when delivery would be. I was told that this item was not held in stock and would require ordering in. The time delay was unacceptable as I was without a cooker at the time. I requested a refund and was told that, despite it having been less than 24 hours since I placed the order, I would have to wait 30 days for the refund. I had no option but to accept. It is now 70 days on and I still have no refund despite contacting customer services several times. I have read one other story like this on their Facebook page also.

Order all fine, however the delivery driver left mud all over the carpet. I said he had muddy wheels , he replied he hadn't been in any mud! Must have been as track marks all over the carpet. He offered to clean up if I provided a cloth, however it needed hoovering etc, and I had a new baby to feed so I declined.

They don't tell you when delivery will be when you place order. You have to wait few days for the wharehouse to get in touch. But having having said that I received email text and phone call.

Very friendly customer support. Services did exactly what they said. Very nice delivery boys put it right on stop highly recc

As we all do, i shopped around on-line & found Ultimate Appliance had the price for the product i was looking for & then an added bonus....free delivery & removal of my old product too. The on-line order process was very easy, however it would be helpful to add a section regarding delivery slots to pick from. As there was no option for we to view possible delivery options i called customer service & the lady i spoke to was very helpful didn't put me on hold or re-direct me to other departments [like many other company's do] & gave me the information i needed without any problems & was helpful without being 'over the top'. I then received email updates & was telephoned & texted about the actual delivery too. The delivery guys were fantastic & i am now looking forward to trying out my new tumble dryer, not the most exciting product i know however with the service i have received already from Ultimate i'm sure the dryer will meet all my needs...just as Ultimate has done throughout my purchasing experience with them, so thanks Ultimate & i will return should i need any further white goods as good service is as important as good prices.

I ordered a washing machine on Monday 18th Feb as mine had broken. There was nothing on the website that stated this would take a long time. In fact they state on their website that they aim to delivery within 7 days. After a couple of days I phoned to see when delivery would be likely. I was told that it would probably be the following wednesday slightly over their standard delivery time but that didn't concern me too much. However when Tuesday 26th Feb past without a call from them I phoned them up the following day...expecting to be given a delivery date. However 9 days after ordering I was told that they couldn't give me a date and someone would call me the following day when the routes had been planned. I wrote an email to them to complain as I felt by this time they should at least be given a date. This didn't result in even a phonecall from them.
2 weeks after ordering the appliance I cancelled. I had phoned them a few times and been told that someone would ring...this did not happen. When I phoned after the two weeks I was yet again told that the routes were being planned that afternoon and someone would phone me (I had been told this atleast 3 times before). I stuck to my guns and said I wanted to cancel. I then had to write an email to state this. I was told that it might be 30 days before I would be refunded. Luckily I could afford to buy one from somewhere else. However I am sure that there are plenty of people who would have to get their money back before being able to purchase their item from somewhere else.
I think that waiting for 2 weeks without ever being given a delivery date is far too long. I have 2 small children and a washing machine is essential. It's not as though anyone ever stated it would be a long wait. If they had I would have gone somewhere else sooner.
I bought the same washing machine from a different retailer, they text me within an hour to state when it would be delivered and it was delivered 2 days later.
I am still waiting for my money back 11 days after cancelling. Today I got an email to say that my appliance had been shipped so it looks like they have messed up the cancellation as well!!!!
UPDATE: NOW 15/04/13. 6 WEEKS AFTER CANCELLING I STILL HAVE NOT HAD MY MONEY BACK.

Ordered on 18FEB as product was in stock, only to be fobbed off that we are unable to deliver in your area, had to order another washing machine elsewhere as I cannot delay my Kitchen fitters so called to cancel the order, told to email cancellation to the customer relations, have done this 4 times with no acknowlegment of the cancellation, had to call again to be advised that the machine is still on order but is out of stock...oh but yes I can see an email asking for it to be cancelled. Then one week later to be told, "we will deliver your machine in 2 days time"....of which I told them don't bother and an email the following day to say it has been dispatched....Needless to say, it's nearly a month since the machine and no machine/no refund (yet) Not too impressed by Ultimate Appliance and certainly would not recommend or buy from in the future,

I am very pleased with the overall performance of Ultimate Appliances the way they keep you informed on the update of your order is second to none. They informed me of a two day delay on my order but i still got it earlier than i thought i would and still within seven days I would recommend them to anyone

I have had a difficult experience with getting my order from Ultimate Appliances, having ordered over 2 months ago. It seems UA could do with improving their communication with customers - everyone is always very polite and friendly - but if you know something won't be delivered for a month then tell us! We are much happier to wait if you are honest with us!
I have just been speaking with Sarah who very quickly was able to look through all my communications with the company and contact delivery teams and drivers - very efficient - it is just a shame I hadn't spoken to her earlier in my experience and avoided this little nightmare!
Appliance on its way - Thanks Sarah!!

Not a good service vey disappointed had to put a holiday back a week because of being told different things in every phone call to have the phone put down on me won't be going back to that company again took two weeks to deliver my product when I was told three working days

Bit of a wait from order to delivery, but geography & route planning played a big part, as did sheer volumes. Popular Company! Everybody I spoke to was "up front" and very helpful.
Good people.
Big thanks to the delivery boys. Saturday afternoon, 350 miles from home, but cheery & helpful. Great ambassadors.