Ultimate Appliances Reviews 

The website said stock due in two days, I finally had my appliance delivered over a month later
I spent nearly £8 on phone calls trying to find out what was going on, I was regularly told by customer services they would investigate and call me back-nothing happened! Eventually they said my appliance was being collected from the supplier and would be shipped out within days. The deadline came and went with no contact, I phoned and it had been supplied to another customer even though earmarked for me.
A letter to the MD asking for an explanation as to why customer services had failed so badly has gone unanswered.
A totally frustrating experience and one I will not be repeating.

Saw my prefered washing machine online at much better price than the high street. Only thing that loses points or stars is the length of time between ordering and receiving my washing machine,everything else was fine ;0) so much so i,m looking at ordering an electric hob soon.

I bought a washing machine over 2 weeks ago, the website said delivery would be 1-2 days yet 2 weeks and at least 2 phone calls a day later i still have no washing machine, each time you speak to customer service they give a different lie as to why it hasnt been delivered and promise it will be there in the next couple of days. But when i phone back the next day it still hasnt been booked in for delivery this happened on a daily basis. I have now asked for a refund and was told i would not receive it for 30 days.

Do not use this disgraceful company. They are Thieves

Couldn't get in touch no one on the phone just excuse after excuse but they were quick to take the money and not one person sounded interested and still not got my order not a happy bunny

TERRIBLE SERVICE PLEASE READ AND TAKE NOTE BEFORE BUYING!!!
After my washing machine had become damaged, I pursued a claim via my house insurance and was told to forward the invoice for the purchased washing machine to the underwriters. Unfortunately, because I needed an integrated model, I had the misguided preconception that as this site was the cheapest by offering free delivery of its products, I purchased a washing machine from the Ultimate Appliance website on the 25th February 2013. Post payment I was informed that delivery only takes place on a Friday, that was OK, as I thought that I could manage 1 week without a washing machine, even though there are five people living in my house. Consequently, every Thursday for the next 3 weeks I telephoned the company to check delivery times for the next day (Friday), and was informed by the MANAGER?? in a very unsympathetic tone, "...that I would not receive the goods until the next Friday as there is only one delivery van and it is very busy!" I enquired about a refund and was informed that this would have to be completed via the website and that I would not be able to receive my monies for 30 days?????? This happened three times and the machine was still not delivered until 22nd March 2013, a whole 25 days later, and incidentally I had to purchase a much cheaper freestanding model for £160 as I was spending nearly £30/week on laundering my young families clothes in the local launderette and had no insight as to when my 'PAID FOR' integrated washing machine would actually be delivered. So simple maths £30 x 3 weeks = £90 + £160 new freestanding washing machine = £250, plus the excess for the insurers £150 = £400!!! All this as I believed that your service was better and cheaper. Since, ordering the WM from yourselves I have received a settlement cheque for the WM from the insurers and also arranged for new flooring to be fitted in my kitchen, all before the WM was delivered??? JOKE!!!! ABSOLUTELY RIDICULOUS CUSTOMER SERVICE!!! I WILL NEVER BUY FROM THIS SUPPLIER AGAIN AND I URGE ALL CONSUMERS NOT TO ALSO; UNLESS YOU WANT TO WAIT NEARLY A MONTH FOR DELIVERY FROM LEICESTER TO SOUTH WALES OR ANY OTHER PART OF THE NATION!!!
How can companies get away with things like this???
Take a look at the other feedback and save yourselves a headache go buy somewhere reputable, as I know I will in the future.

Would recommend this company to anyone. Really fantastic price for my fridge freezer,great communication throughout. Even got a phone call on the day to say driver was running late due to snow! Did not charge to take old appliance like most companies and free delivery too! FAB!!

I used ultimate appliances as they seemed to have a good reputation and when I looked for my washing machine it was due in stock that day. Unfortunately this was not to be the case as it turned out not to be in stock for a further 2 weeks! During this period I had several unreturned calls and felt like I'd been given the runaround generally.
Eventually one of the more helpful sales people sorted out my order and I eventually got my machine. As a courtesy I got my delivery charge refunded.
However, what really annoyed me was that I paid originally for a 2 man delivery, as it needed to be lifted up a flight of stairs and the old one taken away. It felt like a bad joke when it arrived with just one man and I then had to help him. Regardless of the fact I'd had my delivery refunded due to earlier inconvenience, this is just an appalling service. Say no more!

Excellent service all round ordered my tumble dryer on Monday it was delivered on Tuesday and they called my mobile when they were on the way so I didn't have to wait in. First class.

I purchased a washing machine 3 weeks ago - 3rd March from Ultimate Appliances. One of the main decisions on choosing you was fact that you advertised you were delivering in our area on the following Monday (we ordered on a Saturday). Admittedly the website didn't say you would deliver our item on that day, but your ability to deliver quickly was a key factor in placing our order with you. From this point onwards my experience of you as a supplier has been extremely poor. There has been zero proactive communication, I feel totally misled and at times lied to by the customer service staff. The details are as follows - after a week of no information I gave you a call to check on the status of my order. I was told that the washing machine would probably be delivered early the following week implying an arrival after 9 or 10 days from order. I was disappointed that there was then no delivery and what is worse, no communication, so I called again. This time I was told the washing machine would be in the warehouse later that week & delivered on the Fri. This would be 13 days after my order. Again - there was no delivery and again, no communication. Seeking to understand the issue I looked at other suppliers of washing machine online & I could see from other companies (e.g. Curry's, Amazon) that they had longer predicted delivery dates. It was fairly obvious that there must be some problem with the supplier of this particular washing machine (BEKO). This was never communicated to us by Ultimate Appliances - you simply kept giving me dates for when it would be delivered. More time passed and no communication, so I rang again and I was told that the washing machine would definitely be in the warehouse yesterday & delivered on Sat 23rd or Mon 25th at latest. The customer service person promised they would call me to confirm this. No call - so I rang again today, 22nd March - to be told again - the washing machine was not in the warehouse until this evening & apparently will definitely be delivered to us on Tuesday. We shall see!!
I have Zero confidence in the business to deliver on this commitment or to communicate with me when they let me down. To cap it all off - I am 38 weeks pregnant, trying to organise everything so that we can receive our baby as well as look after my other 2 children under the age of 5. This experience has been thoroughly disappointing.

We were very impressed with the service from the time the order was taken & being kept informed of progress. We were also impressed by the procedure for delivery, we were telephoned at least 24 hrs in advance of delivery & then the driver phoned when he was around 30 to 40 minutes away from our home. The whole process is very professional including the final follow up to confirm delivery & ask for customer feedback.

Anyway i received a shipment email but with no time slot or what day it would be delivered??????? i had to ring Ultimate Appliances and ask when was my washing machine being delivered???????

Helpful service once i spoke to someone, yes would recommend to others.

Avoid at all costs -goods not delivered within ten days so I asked for a refund. I had to ring daily for over two months to get it! This company is a joke and should be shut down. I agree with the comment below - this was my worst experience of online shopping and I would strongly advise everyone to go elsewhere.

Everything happened as predicted

It took 2 weeks before my dryer arrived, with very little contact from the company on progress of delivery,i contacted the company on several occasion to be told the dryer is with the delivery department and I will be contacted 24/48 hours before i will received my delivery. I believe after placing an order you shall be given an indication on the delivery date.On a positive note,The delivery team was friendly and helpful, they also arrived within the 3 hour slot given

My last washer was beyond repair needed one in a hurry as we was going away on holiday and we need one quick
Ordered on Monday delivered Wednesday

excellent service. quick delivery and brilliant pricesI will be certain to pass this company on to anyone who needs appliances.

Walter and Dale were really good, friendly and chatty. Put it exactly where I wanted it put.

Thanks

I purchased a Samsung fridge from Ultimate Appliances which I received yesterday. Very pleased with the service from Ultimate Appliances, I needed the delivery delayed by a week and after a quick chat on the phone with them this was all sorted. I recieved an e-mail in advance to advise me of the delivery date and time slot, and the driver called half an hour beforehand aswell. Arrived within the time slot they had given me, driver was friendly, took my fridge out of the packing for me and took all the rubbish away.
Brilliant, would order again.

Great Service from Ultimate Appliances, would use again in the near future.

Ordered a Fridge Freezer which was delivered promptly and the communication from start to finish was excellent.

Driver was polite.

Thank you.

My daughter was moving into a new home on Thursday 28th February and I had promised to buy her the white goods she needed which had been left behind in her previous home for the new owners. I rang Ultimate Appliances on Monday 25th February and ordered a Hotpoint fridge freezer, Hotpoint tumble drier, Hotpoint integrated dishwasher and Hoover washing machine, a total cost of £1,039.00 I was told that since the address on the debit card was different to the delivery address I would need to pay by BACS which I did. I was also told delivery of 3 items would be on Friday 1st March and the remaining item, i.e. tumble drier, would be delivered the following Wednesday 6th March. We took delivery of the fridge freezer, dishwasher and washing machine, as arranged on the Friday. We plugged in the fridge freezer on the Saturday 2nd March and left food in the freezer overnight. The following morning the light in the fridge was flashing repeatedly and the food in the freezer was unfrozen. I rang Ultimate Appliances on the Monday morning and asked for a replacement. They told me they would have to send out a Hotpoint engineer to confirm the fridge freezer did not work. I said my daughter was in need of the fridge but he would not listen. On Thursday 7th March, without prior notification from Ultimate Appliances, the Hotpoint engineer rang my son-in-law and said he would be at the house in the afternoon to test the fridge freezer. He duly arrived and was unable to fix the fridge freezer and confirmed the appliance was faulty.
The tumble drier was not delivered on the Wednesday, as promised, and to date we have been given 3 different delivery dates for the fridge freezer to be replaced and the tumble drier to be delivered. We were promised delivery on Sunday afternoon 17th March and waited in all day but no delivery, not phone call and no email to explain why. I eventually rang and asked for my money to be credited back to my account for the faulty fridge freezer and the undelivered tumble drier. Can you believe I was told it could take 30 days before the money would be deposited back into my account. Most companies don’t take money for items that are out of stock, i.e. the tumble drier, in the first place and the fridge freezer was faulty! Despite phone calls and our numerous emails, all of which we have had to ask for confirmation on every occasion, we have had no reassurance that my money will be refunded. I would advise consumers to shop somewhere else where after sales service and peace of mind for the customer is as important to the supplier as the speed in which they want their money. To date we have had no response from our email 2 days ago asking again for our money to be refunded. My daughter still has no fridge freezer and no tumble drier. We will never shop with these people again.