Ultimate Appliances Reviews 

Cheapest on the web. Delivery took 3 weeks! I had to call them for updates and would have preferred them to contact me with a rough delivery estimate. once they actually had the item in stock service picked up. Got a call day before delivery with 4 hour delivery window.

Driver called an hour before delivery and goods arrived in tact but glad I was in (not my wife) as only one guy was sent to deliver a massive fridge freezer, he would have really struggled to get it in safely without assistance.

I ordered a tumble dryer online where it said delivery within about a week. I waited and waited and never heard anything so after almost two weeks I called and was promised it they would contact me to deliver in a few days time. Nobody ever contacted me back, and no delivery. Into week 3, still no contact so I called them. I was assured that Thursday and someone would call me to book a time, I explicitly said I couldn't do Thursday AM. Nobody called back. I called again, and still nobody called me back. Might I add I was on hold for 16 minutes the first time and 14 minutes on another attempt. I called back again, was offered Saturday- not the Thursday. After much arguing they could suddenly do Thursday as planned- but in the morning- even though I'd been clear that wasn't a possibility. So Easter Saturday was confirmed, with the promise of a call on Thursday to confirm the time. Surprise surprise, no call on Thursday. But today, Friday I've got a call- to now say delivery on Sunday, Easter Sunday. When I have a full house of family and friends visiting. How inconvenient. I've NEVER experienced anything so shoddy and would highly recommend you avoid this company, there are much better online retailers. It's caused me stress, lost hours at work whilst I take time off for supposed deliveries, and now I must accept delivery whilst entertaining on Easter Sunday. What a joke.

I ORDER ON THE 7 TH OF MARCH BUT ONLY RECEIVED MY WASHING MACHINE ON 29TH OF MARCH,I WAS EXPECTING IT 5 DAYS AFTER ORDERING,NUMEROUS EXCUSES FROM CUSTOMER SERVICES WHO JUST WOULD NOT CONFIRM A DATE,NEVER RETURN CALLS AND BASICALLY SEEMED LIKE THEY READ FROM A SCRIPT-NOT A VERY GOOD ONE !
THERE ARE ALOT OF ANGRY CUSTOMERS OUT THERE SO MUCH SO THAT A FACEBOOK PAGE HAS BEEN SET UP ENCOURAGING PEOPLE TO WRITE OF THERE AWFUL EXPERIENCES SO THAT OTHERS DON'T GO THROUGH THE SAME.
IF THE COMPANY DON'T ACT ON THESE ISSUES IT WOULD BE A SHAME TO WRECK ANY REPUTATION THEY HAVE BUILT UP,I NOW NEED TO REPLACE MY DISHWASHER BUT I WILL BE PURCHASING ELSEWHERE AS I WOULD RATHER PAY A LITTLE MORE AND RECEIVE MY GOODS WITHIN DAYS OF PAYING FOR THEM.UNNFORTUNATELY BASED ON MY EXPERIENCE I WOULD NEVER USE THIS COMPANY AGAIN AND I CERTAINLY WOULDN'T RECOMMEND THEM.

UPDATE-UPON OPENING UP WASHING MACHINE DISCOVERED THAT IT WAS DAMAGED-LARGE BASH TO THE FRONT AND DENTED IN THE BACK,COMPANY INFORMED BUT AS BANK HOLIDAY WEEKEND WILL NOT HEAR ABOUT COLLECTION /REDELIVERY TIL TUESDAY-ONLY HOPE SOMEONE CALLS AND I DON'T HAVE TO DO THE CHASING-A 23 DAY WAIT FOR DAMAGED GOODS !

Ultimate Appliances have got to be one of the worst internet companies I have ever dealt with and I certainly wouldnt recommend to a friend. The website stated the washing machine I ordered was due in stock within 2 days, after 1 week I contacted them by email concerned that the washing machine was still not showing as in stock and no news regarding the delay and when I was likley to receive it. They did respond to me but I was fobbed off. And I couldnt cancel my order and go elsewhere as they had taken my money from my credit card the instant I ordered it!!! Several days later I had to email again as still no news, demanding the machine this week or a refund. They did reply and all of a sudden my washing machine is being delivered in a couple of days!!! But having no washing machine for almost 2 weeks with a large family is not good. They should not have taken my money instantly and should have kept me informed as to the status of my order and likley delivery date so that I could mke an infomed choice as to wait or go elsewhere. On a good note the 2 deliovery drivers Walter and Dave were absolutely brilliant, they rang me half an hour beforee delivery and were really friendly and helpful. I hope they get to see this review and they are a credit to the company, the only one so far !!! I dont suppose for one minute you will display this review on the website as it is mainly negative, you only appear to show positive ones, shame because this would help purchasers no end !!!

ordered the washing machine on the 24 of February,was given first e mail on the 1st of march claiming there was a high demand for this product but everything was in hand,over a week later still no news or e mail,i phoned U/A and informed them that i was having a complete new kitchen fitted and had no washing machine and that the kitchen fitters where only paid to a certain date. where i was promised a date of the 13 or the 15 of march,no official e mail.13/15 went still no machine,i again contacted U/A on the 21st of march and informed the person that i was having to pay extra to the fitters to come back and fit the machine,to which again i was informed that it could arrive sat 23 or 25/26 march but i was promised a phone call informing me when this would happen ,again no phone call. i then received e mail on the 22nd of march saying that the item was booked in with U/As delivery department and to expect delivery on the 25th of march ,to which surprise /surprise it finally arrived.
I SAVED ON THE ITEM ON THE WEB COMPARED TO THE HIGH STREET,BUT IT COST ME A LOT MORE WAITING ONE MONTH AND HAVING TO PAY EXTRA TO MY KITCHEN FITTER TO RETURN AND FIT ,BETTER OFF DEALING WITH HIGH STREET COMPANIES.

These people will take your money instantly, then its pot-luck after that.

You may get your order quickly (as some of these reviews seem to indicate), but, like me, you may wait over a month never get what you ordered.

Ask for a refund (once they have failed to deliver for 2+ weeks) and you'll be given the classic "30 days" line. Wait 30 days and you still wont get your refund though.

If you want an Appliance, and not a gamble, go to somewhere you know and trust.

These people are just not worth the risk!

The website was easy to navigate. Ordering was straight forward. I was given a very specific time slot for when my dishwasher would be delivered. I had a couple of issues with the actual dishwasher, but that was not the fault of Ultimate Appliances!
Would use again.

Just wanted to update you all that after 20 weeks of waiting i have finally received my replacement cooker on saturday
I had resigned myself to a fight to get my money back but by some miracle the new oven arrived. Clearly i am grateful that my plight is over but still beware that this company will lie to you continually about delivery and never ver contact you. Customer service is a complete joke

Order placed 2nd november . Cooker delivery on time but had a faulty fan oven reported on 1st december. Tried to get the cooker fixed before xmas but was granted a new cooker by the manufacturer Beko. Here we are still waiting for a replaement cooker some 18 weeks later. I have been promised a deliver on 4 seperate occasions none of which has happened. I have been checking regularly when this cooker comes into stock and they have managed to sell new stock without replacing mine.I have called this company more times than i care to mention and no one will give me a straight answer. Today i called them a t 5.45pm , waited in the queue for 10 minutes , explained who i was and was then put through to an answer machine. They clearly dont want to talk to me as my latest delivery committment is saturday 30th march and they cleraly are not going to . I am way past fair or reasonable now . Will keep you posted on how long the refund will take. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED

Very slow, Had to wait 3 weeks! Asked for refund a few times then product turned up!! just wont use again!

I can't comment on the product yet because its not been opened and installed but the whole process of buying and delivery was spot on. Received a lovely call from a lovely lady the day before, telling me the approximate time of delivery and then a call from, Dave the delivery man about half hour before he arrived. The all process only took 2 or 3 days.

Great price on the washing machine I wanted and free delivery.
Confirmations received once order placed. Could be a bit quicker to arrange a delivery date and quicker to answer the phone when chasing for a delivery date. But once contact made service was great and delivery arrived swiftly. Walter the driver was professional timely and took my old machine away.

My advice is not to order anything from this company. They do not display accurate availability. When you call them many times (10) for delivery information they cannot provide it and they inform you that the item is in stock and 11 days later they admit that they don't have it when pushed. If you ask to speak to a manager he is always sick.
If you cancel and request a refund they quote 30 days even when they are at fault.

I ordered a fridge freezer and have been really impressed so far with the communication and service. The company called one day after ordering to say it would be delivered the next day and gave a 3 hour time slot. The driver then called to say he was 30 minutes away. He unwrapped and took away the packaging of the new fridge freezer. Our old fridge freezer was taken away free of charge. I hope if anything goes wrong the service will be as good as the initial purchase.

I have been shocked by the poor service I received from Ultimate Appliances. It took just short of a month to have my washing machine delivered. On every occaseion to find out what was going on and when I would receive a delivery date it was me that had to call UA, at no point did they bother to call, or email, me to update me on the issue. At one point I was verbally given a delivery date, and so changed my plans on a Saturday morning to be in for the delivery, but it never turned up. When I called to find out what was going on I was told that I had only been given a “provisional” delivery date. That was at no point made clear to me. After that it took another 10 days to finally receive my washing machine, even though all that time the washing machine was in stock – they just couldn’t be bothered to get it to my area. The staff were always very friendly on the phone, but delivery schedule was totally incompetent
I would in no way recommend this company.

very quik delivery and was very pleased with product. they informed me well about delivering the item and any requests i needed with the delivery where met.

Website was easy to use and the product easy to order and pay for. Delivery was arranged without problems and executed efficiently. The product was as described and in full working order.

Very disappointed with them. Why didn't thy tell me when I ordered that they were waiting for stock. I would have gone elsewhere. I don't think it's fair that I have to wait for a refund. They say it will take upto 30 days for my money to be refunded. They are quick enough to take my money. My advice to you my friend is make sure they have the item in stock before you order.
Telephone customer services and be prepared for a long wait for them to answer

My trusted fridge freezer finally expired at the worst possible time! Having consulted Which online I decided to key in the make and model that was recommended. Ultimate Appliances was the first listing. I was helped by a friendly sales person and my order processed quickly. Dave, the delivery driver was amazingly helpful as siting the new freezer was not an easy task.
My only slightly negative comment when wanting to check on my delivery time as it was after 4.15 pm on the Monday, following the placement of my order on the Saturday and I had not been contacted, was the fact that I was on the phone for 23 minutes trying to get through. The same recorded message was irritating.

Would definitely use this company again for kitchen appliances

Unfortunately I cannot leave very good feedback for Ultimate Appliances today, basically from when I ordered the washer it was 16 days later when they intended delivering it (15 days after they had taken the money from my bank account), due to the weather it was not delivered on time but the day later (Sunday morning) fortunately I was available to receive the delivery on a sunday after re-arranging my day to suit, but only because I would have probably had to wait until the following Saturday for the next delivery date and considering we have 2 kids and a heap of washing to do etc.....

My opinion is that UA wait until they can fill a van with as many deliveries as they can to deliver to all in one hit around the country to save cost.
The website did quote at the time 3 - 5 working days for deliveries of which I was quite willing to wait, if I had known it was going to be so long I would have shopped elsewhere.
Sorry about the poor review but UA need to clarify at the start of the order delivery times / communication etc more accurately.

thanks