Ultimate Appliances Reviews 

Competitively priced and I was kept up to date about the delivery . I couldn't ask for more. Would definitely buy from you again and am happy to recommend friends .

it took 3 weeks for my delivery to arrive, after being promised earlier deliveries which then never happened. I spend a long time over the phone and writing those "tickets" which hardly got a reply to, and I only managed to get a confirmed date and time after threatening to cancel the order (twice)....by the way the final promised dated was changed AGAIN on the day of delivery!
I wish I canceled the order straight away and got the washing machine from another retailer.
their "7 days" delivery is misleading as it is impossible for them to do so, their excuse is that they only deliver when they have enough customers in your area - which is ridiculous, what if I am the only customer ordering from my area?? I can understand if I lived in a very remote place but I live in London so not a difficult place to deliver to, I really don't understand why that is the way they work.
They make sure they get your money straight away though, no delays on that!!
I wish I noticed the bad reviews before, which are well hidden of course, many people had a similar problem as I did. I know I won't be ordering from Ultimate Appliances ever again and will make sure everybody I know is aware or their poor service. There are plenty of better alternatives out there!!

Would love to review the appliance I ordered (Beko dishwasher) but am still waiting for it 3 weeks later - thankfully it's not a washing machine we're waiting for.

Have had every excuse under the sun usually revolving around the transport company.

Inaccurate indicated delivery dates, long time holding to speak to staff, disinterested & unhelpful staff who do not seem able to provide any information but promise to call you back but never do.

Am now trying to cancel order & order from reliable competitor.

Disgraceful customer service, do not deserve to be in business & would strongly urge everyone avoid using.

Hi there. Ultimate applicances may be cheaper than some on-line retailers but I would make potential customers aware of 2 things. The delivery forceast on the website is not accurate and trying to get hold of them is an absolute nightmare. So far the average wait to speak to a member of staff is in excess of 14 minutes. If you are flexible with delivery then maybe the company will work for you, but if like us you both work it has been a diaster which is still not resolved.

When my washing machine of 7 years died it was urgent with a family of 4 to get a new one ASAP (p.s. i have still not received this one yet!). A google search brings up ultimate appliances. Ordering 21 days ago was easy as it said 6 were in stock and delivery made on tues or wed, so the most i should have waited was 7 days. order updates are non existent, i spent 194 mins on the phone to the company (3 hrs!!!) most of this on hold as per other reviewers.
I was continually told delivery dates and advised they are "90%" sure and the phrase "dont know who told you that" came up with alarming frequency! Eventually called again today to be told there was not even any stock until 4 days time (odd as there was 6 in stock when i ordered!). After 5 mins i was told it was on the truck to come wed, in 2 days time, so i assume they have nicked someone else's order to fill my delivery. Fingers crossed it will arrive.
Seems a bit odd to ask you to review their company when they provide service like this, they need to wake up and realise the public are not stupid and will simply not use them again, just to save £10 or so.
Do yourself a favour and spend a bit more to get good service. It has worked out no cheaper after adding telephone cost on anyway!
Good Luck!

Well here we are 3and a half weeks after ordering a washing machine, and after being told 3 or 4 times the machine will be delivered or you will be contacted by our delivery team this afternoon still nothing ! I even had an email from someone in customer services called kyieth to say he would contact me by mid day today to confirm delivery. And guess what nothing !

When you contact customer services you wait on average 10 - 15 minutes before speaking to an advisor which is a waste of time and money as they just lie to you. Been told twice its in stock and then today it's not Save yourself the hassle pay a little more and use a reputable company. Now I look forward to the long drawn out struggle to get my money back!

They advertised an oven which was an excellent price. However it never materialised. I had a number of spurious conversations with them promising delivery on 3 separate occasions. They failed to deliver on every occasion with a collection of stories about being with their 'delivery team' then contradicting that story during the next contact.

They took payment from my credit card account immediately but said that a refund would take up to 30 days. Now 51 days since I cancelled my order. Still waiting, so have now had to instruct a legal team.

THIS IS NOT THE ONLY NEGATIVE REVIEW CONCERNING REFUNDS.

ABSOLUTELY DO NOT SHOP WITH THEM. Pay the small amount extra and go with one of their competitors.

Do a search on Paypal help forums for them. Interesting reading!

No problems whatsoever with this purchase. Bought on Sunday 31st March, delivered by the following Saturday. Great communication from both the company itself and then the delivery driver too. Cheaper than anywhere else and they also took my old one away too, for free!! Would certainly use again

5 to 7 days delivery turned into 16+ days delivery communication very good when product arrived eventally was a+ product very happy with it

brillant experience told delievery be between 1-4pm had phone call at 1.45pm to say would be with me in about 15 mins - there in 10mins chaps had to carry it upstairs quite tight area no problem what so ever - really nice blokes very pleasant. good price for fridge freezer. it will be the first place we look if we need anything else, even when rang to see when it was being delivered found everybody to be really helpful and polite thank you very much

I expected the delivery time to be shorter as the order confirmation sated that the item was in the warehouse ready for delivery. After waiting 10 days, I telephoned to chase. The operator was very polite and stated that they were trying to get a delivery man in our area but couldn't guarantee a day. I chased again the next day and a day was finally arranged. The delivery man arrived within the time slot and was professional. If the delivery time was quicker or made clear at the time of order, I would have given a 5 star rating.

Brought a Samsung WF1124XAC from these guys, problems with high vibration checked out by Samsung engineer. Machine not suitable for wooden suspended floors as causes high vibration. Contacted Appliance direct with findings, asked for moneys back. They wouldnt accept return or issue a refund.

Bought an LG washing machine from Ultimate Appliances. Ordered on 16th March, finally delivered on 5th April. Problem was the machine was not in stock. Web site gives the impression that items are in stock though. Even the machine not being in stock would not have been a problem but when I phoned the company (average call waiting time 25 minutes) I was continuously told stock would be in that week. Was also told on several occasions that I would be phoned back (ha ha). The story goes on like this until I threatened to cancel the order and dispute payment with my credit card company. The other really annoying aspect of the transaction was that payment was taken immediately. Delivery service was good though with notified time slot. Please Ultimate apliances I'm not the only customer to suffer this experience. Just keep the customer informed and put stock levels or expected delivery times on your website. Be honest!!

Searched the web and this site seemed to provide good value for money. I was looking to replace my old over which had died. If I had known how long delivery was going to be I would have paid more to receive the product sooner.
some information on the website about fitting the product would be useful. I received the oven today after 3 weeks of waiting to find that it does not have a plug like my old oven so I will need to get someone in to install it so I still cannot do any cooking.

Cannot comment on the product itself as do not know now when I will get to use it.

Delivery schedule was well informed, managed and on time

I ordered a washing machine from this firm paid by credit card on 24/1/13 and was informed that they would be in touch with me regarding delivery date, however nobody phoned me back to inform me of the delivery date and I kept phoning at least three times a week and kept getting different excuses that they would be delivering in my area on certain dates but no one every phoned me to inform me what was going on. After waiting a month for my washing machine to be delivered I cancelled my order with Ultimate applicances on 25th Feb and was told it would take 28 days for the money to be refunded and up to todays date no money has been refunded - customer care at the company does not exist n the end I ordered the same washing machine from another company which was £10.00 dearer but delivered within three days. Very disappointed and angry that up to know they still have my money.

I ordered a washing machine on 12/03/13, sadly I only looked at the good reviews and decided the competitive price and reports of prompt deliveries was sufficient to secure my business. How wrong I was !!
Having heard nothing from Ultimate Appliances, I emailed them on 15/03/13 to enquire when I could expect delivery, a response was received on 16/03 (which I thought was good customer service) to advise that the washing machine would be out of stock until approx 21/03 and delivery would be 27/03. I emailed again and advised that the website did not show the product was out of stock and that stocking levels should be shown. A reply was received (which turned out to be my last) telling me the stocking levels would be noted on the site.
I emailed again on 25/03 to ask if the stock had been received and advised that if I did not receive a satisfactory response I would cancel the order. Due to no reply I telephoned on 27/03 (20 minute wait on hold, after a constant engaged tone for 3 hours) and was told the washing machine would be delivered on 29/03 and would be contacted to confirm delivery time. As a result I re-arranged my working hours. On 28/03, I received my first telephone call from Ultimate Appliance, sadly this was to tell me, my delivery was not taking place and would be sometime (!!?) the following week. I advised that I wanted an exact delivery date or I would cancel the order, they were unable to confirm delivery as they only complete the schedules on a weekly basis. I requested a call back. Again due to no response, I telephoned on 01/04 only to be told they still couldn't provide an actual delivery date. I told them I wanted to cancel the order and was told the only way to do this was by email to which I reminded them they don't bother replying. The gentleman I spoke to, then told me it would take up to 30 days to refund my payment. I queried how they could take payment from me the same day of order but a refund would take 30 days. The gentlemen then requested that I delay the cancellation and he would guarantee a call on 02/04 with a delivery date. I decided I had waited since 12 March so what was another day, I was incredibly surprised to receive a call telling me my delivery was booked for 05/04. At last, I took delivery of my washing machine today and to say it is being stress tested is an understatement. Please think twice about ordering appliances from this company, or if you do, please be prepared to receive an incredible lack of customer service, nil communication and an increase of frustration at how inept a company can conduct its business.

had not heard about this company before and there rating was mixed. Decided to go with them as the price was right and they delivered a great service.

We placed an order with Ultimate Appliances for a washing machine, but changed our minds as soon as we placed the order and bought a different model instead. All within the space of 15 min. I contacted Ultimate Appliances immediately and requested a refund on the item we didn't want. Our new washing machine arrived promptly 3 days later but the refund never did. This is now taking over 3 weeks, several emails and phonecalls, when I'm put on hold for 15 min at a time. If I was to judge the delivery service, it would be 5 stars, very friendly delivery chaps, but the back office function is slow, customer services don't do what they promised and I still don't have my money back, thus risking interest charges on my credit card. Overall, a very disappointing experience.

Needed a fridge quickly so was impressed by the fast delivery estimates BUT they did not live up to these so don't order anything based on the delivery estimate the website gives you. I didn't like their over-reliance on email comms, sometimes you need to speak to someone over the phone & it is frustrating when they don't answer. Delivery company they use deserves a mention - really helpful & friendly service, Ultimate Appliances should take a leaf out of their book.

My trusty washing machine of 9 years suddenly died on me and needing to replace it I quickly hit the internet. Ultimate Appliances came up top in the search list and I soon found a suitable washing machine to buy. I clicked on the delivery in your area button on their website and saw that they had local deliveries over the next few days. Machine was showing as in stock so I had no reason to think that there would be a long wait for delivery so I ordered it. Then the problems started......
After a few days of receiving no contact to advise when the item would be delivered I looked on their website and saw that in the small print they were advising that it could be weeks before items were delivered as it depended n whether they were in stock. Also saw some reviews with from frustrated customers saying they had ordered an item only to find out it would be weeks before it could be delivered. Getting concerned I emailed the company (as phone was never answered) to ask when I could expect delivery. A prompt reply came back that it would be over a week later. Having already waited a week and desperate for a washing machine I cancelled my order and ordered the same machine from Boots which came the next day. Was now concerned about getting a refund as the website also has buried in the small print that it takes up to 30 ( yes 30) days for a refund to be processed. 15 days after asking for a refund I received a phone call from their customer services telling me that the machine I ordered was going to take a while longer and would I like to pay to upgrade my purchase so that I could have my machine quicker. When I said I had asked for a refund and had expected it to be processed two weeks earlier the customer service advisor got very flustered on the phone and said she could see that request on the system and would sort it out. 8 days later still no refund and the 30 days will be up in a few days.
So yes I should have checked it all out a bit better before I bought from them but if the item is in showing in stock and deliveries are being shown in your area in the next few days what customer wouldn't think that there is no reason for the item to be delivered quickly. The website is very good at hiding the terms and conditions of delivery and I cannot help but think that if terms buried in the small print were more transparent then they would get quite a few less orders. I am sure that there are people who got their goods very quickly but looking at some of their other reviews I also see that there are many people like me who have been caught out. It's all in the customer service and on this occasion it has been very disappointing.