Ultimate Hot Tubs Reviews 174

Kim and her team were very professional, helpful and knowledgeable. They were always easy to get hold of and delivered on the date promised. We would definitely recommend.

The installation was fantastic and everyone was so helpful, due to my physical needs I found the hottub amazing to help with any and all aches and pains, it helps with blood circulation as well as helping with my insomnia. Over all absolutely fantastic.

Excellent customer service and installation

Excellent service delivered on time. Installation carried out very smoothly and instructions on how to use. Very pleased with purchase would highly recommend.

Excellent service
Efficient and helpful
Hot tub installed quickly all worked together good communication between showroom, installation crew and crane operators.
Outstanding service helpful and polite crew.
Enjoying the end product
Thankyou to all the team that made it happen
Well Done

Very friendly customer service, jay & his team are very professional, there every step of the way 😃

Wonderful service from start to finish. Absolutely thrilled with our Tribute hot tub.

The best company for hot tub purchases!

From the very first set of emails I exchanged with Jay I was impressed; he was knowledgeable and helpful without being pushy. He is a genuine and lovely asset to the company and we cannot thank him enough for all his help with our purchase.

We were kept up to date with delivery dates etc… and had a free site survey as it was a difficult delivery on a tiered garden. Jay spent plenty of time answering any queries and checking in with us to make sure we were on track for our delivery (we had to have telephone cables removed and book a crane as we were too far away for their local crane company).

The guys expertly manoeuvred the tub into place (the weetabix must have worked Jay!), filled it quickly and set it all up. My husband was instructed on how to use it and manage it and Jay emailed me instructions post installation for us to refer back to.

We had a couple of teething problems initially and weren’t sure what the cause was. Jay and Kim were keen to be kept updated incase it was and issue with the hot tub. It was very reassuring to be proactively contacted after mentioning the issue, so they could check how we were getting on. Our electrician came back and tightened a wiring connection on our end which has resolved the problem. The fact that the company were so keen to be involved once the issue was first raised means I can honestly say if you have any issues at all- they will sort it out. The team are always easy to get hold of and emails are responded to very promptly; the customer service is second to none.

We have the Tranquility stratum and are delighted with it. Its better than any commercial hot tub I've used at weekends away and is so comfortable and spacious. It has a multitude of different sitting positions and at different depths so it caters for my much taller husband and eldest daughter as well as little old me and our smaller children. It says it sits 7 but it could honestly fit more if you needed to. There’s plenty of leg/ foot space in the middle too so there’s no cramped legs or feet when there’s a family of you in it! Its got lovely lighting and jet settings and the steps and cover lifter are fab.

We went with this company due to the level of warranty provided compared to others. The tub looks sensational and is in perfect condition. I genuinely wouldn't want to buy a hot tub from anywhere else.

Thank you so much for all you’ve done. The tub is a dream come true for me and we all absolutely love it!

Best wishes,

Kay and Stew

We looked at several options from different companies . The Ultimate Hot Tubs staff were very knowledgeable and helpful. . The specification of our Luna tub was just what we wanted. Delivery on time as agreed. The installation went without hitch and the aftercare response to queries has been excellent. Nothing has been too much trouble.

Very happy with both our tub, and the continued service throughout. Jay has made the experience stress free, simple, and fun, a personal approach that makes all the difference. Jay is always on hand any time of the day to answer any queries we have had. And the whole team ensured a smooth, timely and straightforward delivery and set up. Amazing product, no nonsense sales and straightforward set up. Very happy customers. Would most definitely recommend!

Fantastic company.
Brilliant service from kim and jay.

If you need a top quality hot tub and a service to suit go to Ultimate Hot Tubs.

This is the first we have purchased tubs. Kim and Jay were fantastic, as was the service. They took time to explain and clarify every aspect of the purchase.
Would definitely highly recommend. Delivery was as advised and a professional operation. After service is good too.
Thank you.

We Would definitely recommend Ultimate Hot tubs. Kim & Jays service was great from start to finish and nothing was to much trouble. Was made to feel very welcome on our many visits to the showroom before we placed our order, even with my never ending list of questions after placing order and delivery team was brilliant and we are now enjoying our fabulous hot tub
Thank you jeanette & Ian & family xx

Superb customer service. The whole team were really helpful throughout the whole process; answering my many questions over many visits to the showroom. Delivery of the tub was really easy with a site visit the day before. I would definitely recommend. Thanks Jay and the team.

I don’t normally leave reviews, but I felt Jay, Kim and everyone here deserve one. We Would definitely recommend Ultimate Hottubs. Service was great from start to finish and nothing was to much trouble. Was made to feel very welcome by Jay and Kim when we visited the showroom on a couple of occasions before we placed our order, even with my never ending list of what I call “silly questions”. We are so happy with our hot tub and just wish we had got one sooner.

Excellent service from start to finish. Were extremely helpful when we visited the showroom, responded to email queries extremely promptly and carried out on-site survey to re-assure us of safe deliver via crane over the house. Installation was efficient & prompt. Jay was very friendly and knowledgeable.

Fantastic service and care from Kim and Jay. They guided and supported us through the process of purchasing hhe correct tub for our needs. Nothing was too much trouble. Thank you very much.

Great service we looked in a few places for a hot tub but we was blown away with the way we was treated here we wasn't rushed into a purchase and was given all the advice to make sure we found the right hot tub for our needs
We wasn't pressured in a purchase evan after we found one we like we have received great after care after delivery of out hottub and they are there for our support if we need them for advice or help

A big thank you to Kim Jay and the team for the quick turnaround of our newly purchased hot tub nothing was to much trouble . Also to Kim who quickly arranged a crane when it would not fit the normal way which wasn’t there fault . Would definitely recommend this company. Sue & Craig

Thank you Ultimate Hot Tubs. The service given from Kim, Jay & the team has been 2nd to none. A lovely welcome to the showroom and great Information on our product. The delivery and installation was a great experience, the aftercare has been brilliant. They are never to busy and are aways on hand if needed.
We are now enjoying using our Hot Tub at every opportunity.
Thank you again for making the experience of buying our 1st Hot Tub a great one.

Regards
Neil & Sam
Great Barr