Ultralight Outdoor Gear Reviews 

3,495
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I'm absolutely blown away by this company. I only recently started using them but I've now bought several products and they've always been fantastic with good quality products at good prices. There de... See more

Rated 5 out of 5 stars

Fast delivery and good communication. But we expect that these days anyway. So, what stands out? The shopping experience is excellent. Sorting by weight, price etc is easy. The recommendations fro... See more

Rated 5 out of 5 stars

Probably my favourite online outdoor gear shop. Simple, non-fussy web site (a bit Web 1.0 but none the worse for that) Gear is default sorted by weight which makes a nice change (rather than p... See more

Rated 5 out of 5 stars

Super happy with my purchase and customer support. I was able to exchange for a different size without any issue. Customer service was quick and friendly. Delivery was fast too. They’re official... See more

Company details

  1. Camping Store
  2. Recreation Center

Information provided by various external sources

Ultralight Outdoor Gear is a venture concerned with the supply of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel. As our name suggests we are only interested in supplying lightweight, functional, best quality gear that supports the concept of backpacking, trekking and travelling unhindered by traditional heavy loads and masses of equipment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(3,495)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

The product was better than expected.

The product was better than expected. It was more robust and easy to handle even though it is small. The proof will be when i have used several times.
I also found it easy to fill with gas lighter fuel. Many thanks for a worthwhile product

August 18, 2023
Rated 2 out of 5 stars
Ultralight Outdoor Gear logo

Reply from Ultralight Outdoor Gear

Hi Patrick,

Sorry you were expecting a different colourway with your order, however, can confirm the correct colour (Dusk) was sent out to you as per your order. We have reached out via email to help resolve the issue and are still awaiting your response. If you would like to take a look at this email and get back to us, we are eager to help.

Kind regards,

UOG

Rated 5 out of 5 stars

Excellent experience

Website is easy to navigate, purchases packaged and sent very quickly. Knowledgeable staff. Great experience and would certainly recommend for all your backpacking lightweight gear.

August 17, 2023
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. Sold me an MSR Elixir 2 tent that leaked from the top and bottom. I tried to return it for a refund (within 30 days) and they instead sent it back to manufacturer for "testing" and found "no faults" and tried to blame my competency for erecting tents. Bear in mind, I never claimed it had a defect, I said I wanted to return it because its not fit for puroose..... I slept in this tent, as I have with many others, and I can tell you it is NOT waterproof. I've had to contact trading standards and initiate a chargeback through my bank to claim my money back because Ultralight Outdoor Gear are refusing to refund for my completely useless leaking tent I am stuck with. Absolultely abismal customer service from Jamie Mantle who is rude and brash.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

The first place I check for new gear

Have been buying from UOG for years and never have reason to go anywhere else. Tons of choices, lots of good info (being able to sort by weight!), cheap shipping, and fab customer service.

August 14, 2023
Unprompted review
Rated 1 out of 5 stars

I received damaged rucksack from this…

I received damaged rucksack from this company and they charged me for shipping and return.

August 1, 2023
Unprompted review
Ultralight Outdoor Gear logo

Reply from Ultralight Outdoor Gear

Hi Marcin

Apologies for the issue you have experienced with the Rucksack you received, unfortunately we were unable to find any correspondence from yourself (email, phone conversation, or message against your order on your account) explaining that there was and issue with the bag, before you returned it to us.

Our normal procedure in the case of a customer receiving a faulty or damaged product would be to offer a free of charge label to return the item to us, then we would inspect it an upon confirmation of the issue we would offer either a replacement or refund as well as a refund of their original postage costs.

So if you could please contact us via email (customer.service@ultralightoutdoorgear.co.uk) with a copy of your postage receipt for returning the item to us we will refund you via PayPal, in the mean time I have refunded your original postage costs.

Rated 1 out of 5 stars

I spent about £1k with this company on…

I spent about £1k with this company on a tent, sleeping bag and a £90 air mat. After one very careful and light use, the air mat was punctured. Ultralight Outdoor Gear simply refused to repair or replace it saying 'it's not guaranteed'. I highly recommend avoiding this premium-priced but sub-par customer service company.

July 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent website with HUGE range of gear

This is my main go-to site for camping gear. They have an exceptionally large range of items, and I hardly ever find things that are out of stock. Shipping is always very quick and their prices are generally competitive. They give a LOT of information about each item, which is really useful. Customer service is also excellent; I recently placed an order for a new tent that I needed the next day, and only realised after placing the order that I'd missed the cutoff time for next day shipping. I called them up and spoke with Lois who was really helpful, calling their warehouse to get the order in with that day's shipping. Very happy with that! I've bought a lot of high end stuff from them like Hilleberg gear (they have a huge range of Hilleberg tents and spares) and Helinox chairs, and will continue to use them as my primary site for camping equipment.

May 25, 2023
Unprompted review
Rated 1 out of 5 stars

Orders from UK to EU

I had bought things from this store several times before and was very satisfied with the result. At check-out, the UK VAT was reduced and then the local VAT and posts administration costs (21%+1.20 euros in my country) which I had also expected and like I paid for the previous orders. Unfortunately, the last order - the backpack was delivered via French Chronopost, which imposed all sorts of other fees and administration costs, which I was not informed about when purchased the product. As a result, the final purchase price of the product increased to an amount that significantly exceeded the alternatives in other online stores. In addition, in case of non-payment, I was threatened that the product would be returned to the seller and I would have to pay all (who knows how many) costs for the return. If you order a product and in the end, you don't know how much it will cost you, then the seller is unreliable.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company providing an excellent service

They write their own reviews/descriptions of products. Their "top picks" are always well-informed choices that truly represent the quality of a product. One of very few companies I will still buy from even if a product is available cheaper elsewhere.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

I've purchased many items from Ultralight Outdoor Gear over many, many years.

Very efficient ordering and dispatch. And helpful customer support.

All round brilliant company

February 20, 2023
Unprompted review

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