Valley and Peak Reviews 921

Ordered a sleepng mat 3 weeks ago. no emails, no delivery, sent 3-4 emaisl to support. no replies. It looks like they are closing down but still taking the money. Cant explain any other way. Another guy on the FB page with the same issues. Be aware.

I also ordered a Nortent vern 2 in early April, emailed them for information which they were responding to at the beginning but now they are not answering . Spent over £600 and get no response. Earlier emails kept saying 2 weeks, end of next week, early next week but now nothing. What's going on. Why are they not putting my concerns at rest with a quick answer. How do I find out what’s happening and if there’s another time line for dispatch or maybe they can’t get them. Who knows. This is poor communication COMMUNICATE .
Update. : This company have taken my money and evaporated into the wind, nothing. I’ve now informed my bank credit card people to put in a dispute and hopefully they can help with my loss of money.

I ordered the Nortent Vern 2 in March, the estimated delivery was the week commencing 27th of April. I reached out via email on the 29th of April and was informed that there was a delay and the tent should be delivered within the next 2 weeks. Today is June 1st and still waiting. Have tried emailing the support team however they are now ignoring my emails. Absolutley disgusting customer service. I have spent a lot of money on this tent and would just like clarity on the situation.

Always helpful, quick delivery and just great guys

As a long term customer I am appalled that one of my go to shops should resort to using cheap tricks to dupe customers. Having received an advert stating an item was back in stock I duly placed my order.
What a mistake. They did not have any to sell and were not expecting them for at least 3 weeks yet processed my payment. Misleading customers is not how to build customer loyalty so I registered a complaint with the Advertising Standards agency.
Despite numerous emails asking for someone to call me, nobody did.
I eventually received a response saying they would cancel the order and confirm.
As yet, no confirmation, NO refund. Totally unacceptable behaviour.
I am so angry and disappointed that one of my favourite retailers has stooped to such cheap tricks to get a a few quid in the cash register by selling stuff they don’t even have to sell. This combined with the wholesale lack of stock makes me wonder …….

I contacted valley and peak about a tent i was after, seeing if they had a demo of it. They did, and luke was amazing. Clear communication, went above and beyond to pitch it and send multiple photos. We agreed on a price and it arrived in a few days. Great customer service from luke, very pleased with the tent.

This shop is an absolute joke. IV had credit for months and can't spend it due to the lack of items actually in stock and the fact they never seem to re stock. Can't understand the point of them. And that's without mentioning the extortionate high prices to some of the items. Can't wait to actually be able to use this credit as I won't be a returning customer once it's gone, if I do ever get to use it.

Dealing with this company is a fantastic experience.

If the world ran as well as Valley and Peak...... Wow!

I recently tried to order online a tent, but the website wouldn't accept my email (my fault), however in emailing VP (that alone is a novelty, you can contact someone....) almost immediately I got an answer, from Luke, who couldn't have been more helpful, short of delivering in person the tent....except he got it delivered in a manner that helped me no end, and foc. Such service is a rare thing and very much appreciated. Potential customers might save themselves a lot of hassle by making contact with V and P first.

Excellent customer service, asked to exchange a product because i mistakenly bought the incorrect one and quickly got my refund and was able to purchase the correct jacket. Also fast shipping and great products. Couldn’t recommend it more!

Valley and Peak were out of stock of an item I needed in a hurry. The estimated restock date was a month, all other outdoor retailers confirmed the same. However, Valley & Peak were motivated to help - they wasted no time placing the order with their supplier who promised to push it through quickly. V&P monitored its progress from the States to the UK, the huge time differences made this tricky, despite this, they kept me informed of its progress. It was delivered to my door within 2 weeks - amazing success.
What could have been frustrating and disappointing turned into positive experience with a happy ending
Their communication, friendliness and most of all helpfulness was truly exceptional, thank you

Customer service is excellent! My Big Agnes sleeping mat was perfect and very comfortable. Fully recommend buying from Valley & Peak

At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak were exhibiting at the show I wandered up and spoke with Dan Jones one of your Gear Experts. What a top bloke, went way above and beyond to help me and even managed to locate a door strap through Hilleberg and had it sent to my house when I got back home. I really can't thank Dan enough for helping me out and it's safe to say Valley & Peak have inherited a new customer. Thanks Dan, hope everything is well. Speak soon, Si.

Incredibly good customer service, fast replies, very open and understanding of my situation. It makes me proud to still have reputable companies out there such as this one.

Absolutely brilliant from start to finish. Great product selection. Great prices. Great customer service. Delivered and in use within 24 hours. Will definitely use again

Prompt delivery, packaged really well… and the little treat is always received very well 😁

Good prices and quick delivery

Good website, excellent choice of products, fast and accurate delivery. I will use Valley & Peak again. Recommended.

Absolutely phenomenal service, kind and fast shippers. They have excellent products.

Order was quickly delivered but an item had fallen out due to slightly unseal package. CS response was prompt and the missing item was replaced and sent out the same day. Great service.