At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... See more
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Preordered tent. Tent delivered as pre order but wrong tent sent. Tried to communicate to request replacement- no response to any of my emails. Very dissappointed as have always found them very trustw... See more
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... See more
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... See more
Company details
Information provided by various external sources
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Contact info
United Kingdom
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
4.1
Great
923 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
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Absolutely phenomenal service
Absolutely phenomenal service, kind and fast shippers. They have excellent products.
May 2, 2025
Unprompted review
Missing item quickly resolved.
Order was quickly delivered but an item had fallen out due to slightly unseal package. CS response was prompt and the missing item was replaced and sent out the same day. Great service.
April 24, 2025
Great deal on big Agnes groundsheet and…
Great deal on big Agnes groundsheet and Easton tent pegs.
Best price and next day delivery .
Highly recommended.
May 1, 2025
Unprompted review
Always super quick service
Always super quick service. Great range of thought out and tested products. Got a nice treat in the package as well.
April 24, 2025
an excellent product
an excellent product, good price and delivered at a short time after the order was placed.
April 24, 2025
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish
Ordered a tent from valley and peak which was actually not on stock at the time of ordering within 1 week I have my tent .!
Emailed company to ask if a delivery date could be.given as I was going camping at the weekend .
I was told the tent was underway and hopefully be too me in time
Fantastic delivery time , brilliant service all round highly recommend this company I will definately be using again thankyou valley and peak !!!
April 23, 2025
Unprompted review
I bought small caibeners
I bought small caibeners. They are good quality and good value. Arrived quickly and well packaged
March 26, 2025
This was my first and last time ordering from Valley and Peakk
This was my first time ordering from Valley and Peak, as my usual retailers were out of stock of the trekking poles I needed. I was very pleased with the competitive pricing and prompt delivery—both aspects were handled flawlessly.
However, issues with customer service became apparent when one of the poles arrived faulty. Unfortunately, customer support is only accessible via email, which makes resolving urgent issues quite frustrating.
I was informed that despite the item being brand new and faulty upon first use, I would need to pursue a warranty claim directly with the manufacturer. Alternatively, I could return the pole to Valley and Peak, who would then liaise with the manufacturer—potentially a more time-consuming process. In either case, I am now left without a fully functional set of poles for several weeks, and with no guarantee of a resolution.
In contrast, other outdoor retailers I’ve used in the past would have simply replaced the item as part of their commitment to customer satisfaction, particularly for a fault evident from the outset.
Regrettably, this experience has left me disappointed. While I appreciate the efficiency of the initial transaction, the after-sales service has not met my expectations. This is likely to be my only order with Valley and Peak, which is a shame given the otherwise strong start.
March 25, 2025
Reply from Valley and Peak
Hi Julian,
I'm pleased we've sorted the issue for you and will be taking your warranty claim with Black Diamond from here for you. The new pairs are on the way to you now! :)
Sorry for the inconvenience this caused you, but we hope you really enjoy using them and will return for a great buying experience at Valley and Peak!
Many thanks,
Will
Very fast delivery
Ordered a power pack, was in my hand 2 days later! Thanks Valley and Peak👍👍
March 25, 2025
Used these guys a couple of times now
Used these guys a couple of times now, brilliant service each time. My new go to place for quality gear. Very fast delivery too. 5 starts
March 26, 2025
Excellent product - Ortlieb 40 litre waterproof duffel bag
Excellent product and at discounted price. Fast delivery.
February 22, 2025
Great service as usual
February 23, 2025
UK’s 1 stop shop for anything outdoors
I’ve ordered from Valley & Peak many a time and will continue to do so. With an ever growing roster of ultralight and cottage companies products it’s the go to place for anything outdoors.
February 23, 2025
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