Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... See more
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... See more
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... See more
Company details
Information provided by various external sources
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Contact info
United Kingdom
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
3.4
Average
932 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery, customer service and communication
Really impressed with prompt delivery and the customer service received by Richard when contacting about an issue.
December 23, 2024
Unprompted review
Fantastic family company
I’ve bought 2 tents from these guys.
I happened to bend one of the poles on my recent camp and emailed the company to enquire if they stocked spare poles for the tent in question.
Got a notification of an item dispatched to me from the company, so checked my emails to find that Jim is sending me a whole new poles set FREE OF CHARGE, yes you heard it FREE OF CHARGE.
How amazing is that? This company will be my go to for definite.
Thank you so much
December 9, 2024
Unprompted review
Another Purchase
Been buying for a few years now and as always an excellent service
November 24, 2024
Good gear for long distance hikes
I purchased some gear during the Black Friday sale for my upcoming thru-hike. They are one of the few, if not the only, site that sells decent ultralight gear at reasonable prices in the UK. With more lines incoming I look forward to continuing to shop here.
November 24, 2024
Consistent and reliable
Good stuff. They’re not always the cheapest but still competitive, whilst being consistent and reliable.
November 25, 2024
Good price and prompt delivery.
October 26, 2024
good high quality selection of products…
good high quality selection of products - thankfully not too large. Excellent service.
October 25, 2024
Great range of products at very…
Great range of products at very competitive prices. Quick delivery.
October 26, 2024
great service and fast delivery
October 26, 2024
A great company who care about their customers for real
I think that the genuine enthusiasm and real love the company has, in providing a great service for the people who invest their hard earned savings to acquire great equipment is 2nd to None!
I wrote an email about a new tent, I would very much like to buy. It was on one of the Andrew Park videos on YouTube. The tent is by a company called PreTents and the actual tent is called the Border.
After a great preview of the tent, Andrew was explaining how hard it was to acquire it.
I just knew, this is going to be my new tent, God knows how many I have already if you know what I mean?
I sent an email to Valley and Peak to enquire.
Within a short period of time; Jim, from Valley and Peak replied that he was in talks currently with PreTents to get some of the tents of which, I so much wanted. He was unsure of the availability or how much time it would take, but I was really impressed by his response.
October 26, 2024
They have summited
You get the feeling, you know they are a business you can trust,that they care about their customers.
October 25, 2024
No need to go anywhere else
I ordered a toke pot, delivered in good time product spot on and packaged good…”I could do with more skittles, I just like skittles” in truth shop here I have ordered a few thing’s from here no hassle.
October 23, 2024
Unprompted review
Absolutely fantastic service
Absolutely fantastic from start to finish. Delivery was so quick and the item just as described. I made an error (my fault) with my order and it was sorted out quickly and without any issue. Thanks Jim! Highly recommend this company.
October 9, 2024
Unprompted review
I’m a regular customer for a reason
I’m a regular customer for a reason, great customer service and they give you a pack of sweets 😉.
September 25, 2024
A great outdoor gear supplier
I’ve bought a number of items from Valley & Peak and each time their service has been great. They have also been quick to follow up and resolve any queries. Further more they are also quick to process orders and delivery has been free.
August 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.