Valley and Peak Reviews 

Great business, good prices, and shipped quickly. Item came packaged well.

I ordered a big Agnes rapide sleeping mat from valley and peak. Rapid delivery.
Upon receiving the pad I realised I’d ordered the wrong size. I contacted them via email and had a reply back well within the hour.

They were more than happy for me to return the item and were very supportive in the process.

They went above and beyond for me and I really appreciate it. I couldn’t be happier. They’ve gained a loyal customer and I look forward to supporting this business.

fast delivery, great product

Super fast delivery. No issues with stock.

I've always been very happy with the products purchased through VaP. Top quality. I get all the info on their site that I need prior to making a decision, which is helpful when spending my own hard-earned cash. Ordering is super simple. And as I discovered this week, so is contacting them when problems arise. R.Mail sadly handed me a nearly empty package (goods clearly stolen). I contacted VaP to tell them about it, and within minutes, they (Jim) posted back what was missing. I was amazed by their fast response as well as how much they cared about my situation, literally saving my upcoming camping trip (and me from having a breakdown).
A family-run business who care not only about what they sell but also the customers purchasing from them. They gained a new loyal client for life.

Jim at Valley + Peak is an absolute asset to the company. He went above and beyond for me as a new customer and was able to assist with product enquiries, resolutions to a product issue and did so in a professional and extremely timely manner. His expertise was very helpful and Valley + Peak will be the only place I buy my camping and outdoor gear going forward. Thank you, Jim, for your amazing customer service and helping with all the emails I have been sending you!

Contacted V&P for a query on one of the products they sell. Jim provided excellent assistance, I've never had such a positive experience with support before!

I can’t seem to access the store using my iPhone because “of my location”?

Amazing all round! I have bought many things from Valley and Peak over the years and will continue to do so. Really genuine customer service and quick shipping. Great to get outdoor brands in the UK which can be tricky to source. Thanks Jim and team! Natalie :)

I contacted Valley & Peak regarding a faulty product. Jim from V&P was quick to respond and very helpful. Despite the product manufacturer having a terrible warranty policy (which apparently did not cover the fault), V&P replaced my order at their own expense. Great customer service.

Recently purchased a Big Agnes Rapide SL sleeping mat from Valley and Peak, couldn’t be happier with the purchase. Good price and fast delivery, even came with a pack of skittles! Highly recommend

Excellent experience buying my tent from valley and peak, responded to a query I had very quickly and were able to help me resolve a mistake I made at purchase. Item arrived quickly and i was very happy with it. This is how online shopping should work. Thank you so much for your help

used them couple of times for nemo sleeping mat ortlieb bikepacking bag etc , very competitive pricing amazing delivery through royal mail overall happy with everything, looks like an honest British quality business will definitely use again

I ordered my dream summer backpacking tent at around 3pm, less than 24hours later it was delivered to me. Outstanding service from the guys at Valley and Peak. It's not the first time I've used them and it won't be the last. I thoroughly recommend them.

Great website, reasonable prices and fast delivery.

Fantastic Company I emailed them with a question 10 minutes later I had a reply. I placed my order and received my goods next day everything was perfect! Highly recommend Thanks so much to all the team.

I have reviewed Valley and Peak in the past as the buying experience was very good. I’ve since had to reach out for support with a faulty air mattress and was surprised just how good the aftercare from them is. I was first reassured that they would look after me and offered me some advice to check it was actually a fault. After confirming something was wrong, they allowed me to send the item to them (which they paid for) for testing and after a few weeks, they sent out a replacement. Extremely helpful, polite, supportive help. I would highly recommend using Valley and Peak, not only are they competitively priced, but you can’t put a price on excellent customer service

As well as a very competitively priced item, good packaging and super fast delivery, Valley and Peak also throw in a packet of Skittles. Perfect. Many thanks.

Exceptional service. I am based in Nz. My product arrived in a timely manner and I was extremely grateful at the customer service ensuring it arrived safely on my doorstep