Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... See more
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At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... See more
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... See more
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... See more
Company details
Information provided by various external sources
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Contact info
United Kingdom
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
3.4
Average
932 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the best.
One of the best online shopping experiences I've had for a long time. Everything is very slick. Prices are competitive. Shipping is quick. Packaging is perfect. I'd like V&P to take over the world of online selling, so long as they don't change any part of how they operate ;-). Keep it up!
May 25, 2024
Great Products and Exemplary Service
Valley and Peak are the perfect example of how great customer service keeps customers coming back time and again. I've made a few purchases now and everything has arrived super fast, using reliable couriers, and in eco-friendly packaging. I have had a couple of queries regarding returns/exchanges and Jim has been quick to respond and is always extremely helpful. V&P also stocks a lot of the gear that's harder to come by from UK retailers, and has a vast range of products for a range of outdoor activities.
6 stars (one extra for the complimentary Skittles received in each order)
May 31, 2024
Unprompted review
Couldn't ask for more.
Eco-friendly packaging, speedy delivery in UK. Couldn't ask for more.
(I bought a Kula Cloth from their website)
May 23, 2024
Unprompted review
Great comms and customer service
Great comms from Jim
He went above and beyond in dealing with my purchase and follow up when 2 pegs were missing.
1st class and will be using VaP as first port of call for future purchases
April 25, 2024
Great service
Great service, response time to question and overall product offering. Its great to see a service that brings digtal offering with a personal service feel - Briliant!!
April 25, 2024
Super-swift turnaround
Super-swift turnaround. Great, sustainable packaging. Can't give anything other than 5 *****
April 25, 2024
First class service
I ordered the wrong tent getting a refund was made super easy
ordered the right tent, the nortent vern 2
delivered in 24hrs what more could you ask? will be buying again soon
April 24, 2024
A very speedy delivery and excellent…
A very speedy delivery and excellent customer service. Highly recommended
March 25, 2024
Valley and peak my number 1 shop.
Love keep coming back to valley and peak.
Great wide range of essential gear to choose from. It's my number 1 go to store.
Great communications, and. Very fast delivery times .
March 25, 2024
everything was fine
March 25, 2024
Now this is 5* customer service!
Excellent customer service. They sorted out a problem with a purchase I had made and they did it quickly and with no fuss. Will definitely use you again. Thank you!
March 20, 2024
Unprompted review
Excellent
One of the best customer services I've experienced. Had trouble with royal mail as they lost my item, emailed Valley and Peak about it and they sent out a replacement the same day, highly recommend and will definitely be shopping here again.
March 4, 2024
Unprompted review
Been looking for this product for a…
Been looking for this product for a while.After showing out of stock from a couple of other companies,Valley had it.Very happy,quick delivery.Thumbs up from me.Delighted.
February 23, 2024
Super quick delivery AND free skittles
Super quick delivery AND free skittles. Madeup with the product and how quickly it arrived. Thanks!!
February 23, 2024
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