Ordered a next day delivery backpack. Received order details, but no backpack. Six days later, no response to Emails or a phone call to a number provided by Klarna. I will update as necessary but c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At the recent ABR festival, I unfortunately had an accident with my Hilleberg Allak 2 tent resulting in a burnt footprint and an almost impossible to locate door strap. When I realised Valley & Peak... See more
First time ordering from Valley and Peak for a few accessories. Items were dispatched and arrived within 48 hours to Northern Ireland. Even received a small gift too which was unexpected but a fabul... See more
Great customer experience. Had an issue with UPS delivery and the Valley and Peak team sorted it swiftly - sent a new item out and reassured/updated me along the way. I had never ordered from this com... See more
Company details
Information provided by various external sources
At Valley and Peak, We Manufacture and Supply Ultralight Outdoor Gear. Brands include Sierra Designs, CNOC Outdoors, Cascade Wild, Kelty, Easton Tent Pegs, Lawson Equipment, and TentMeals. We Manufacture in the UK, Backpacking Quilts, Ultralight Bivys,...
Contact info
United Kingdom
- support@valleyandpeak.co.uk
- valleyandpeak.co.uk
3.4
Average
932 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice from Jim and his team
Great advice from Jim and his team. Recently purchased a Nortent Vern pc. Had a lot of condensation issues but was all due to the conditions. Jim assured me that the product was one of the best in the market. He was %100 right. The tent is great. Brilliant service and expert advice. Would definitely recommend.
Thanks Jim and the team.
January 25, 2024
Unprompted review
Super fast delivery
Super fast delivery. Very pleased with this company - will use again.
February 8, 2024
Unprompted review
Perfect item, fair price, speedy delivery to the US.
Perfect item. Very fair price. Speedy delivery to the US. Thank you !
January 27, 2024
Great customer service
Great customer service, super fast delivery. I ordered a tent from them and they answered my questions and shipped very fast abroad. The website is easy to use. I wish the pictures on there website had zoom which is now not very useful.
December 27, 2023
Customer service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Had ordered an item and returned it to hopefully get the large version. The team were extremely helpful and answered any questions I had.
Seriously good service. Will definitely be shopping with them again for future purchases.
January 25, 2024
Unprompted review
Best price
Best price for the hydration bladder I wanted. Ordered on the Monday, delivered by Wednesday. Excellent service, I will be using this company again
January 24, 2024
Unprompted review
Fantastic company that had exactly…
Fantastic company that had exactly what's I was looking for at a reasonable price. Fast and efficient delivery service, well packaged. Would highly recommend.
December 28, 2023
Service above and beyond from Valley…
Service above and beyond from Valley and Peak. To be honest, it always is.
December 28, 2023
Very quick efficient service
December 28, 2023
Very good service and follow up email…
Very good service and follow up email with advice on other products I’m looking for. I look forward to using them again
December 28, 2023
Big Agnes sleeping mat
Online purchase, product delivered as indicated by the company on time and full tracking. Ideal price for a quality product
December 27, 2023
Quick and easy
December 27, 2023
I find myself returning to Valley and…
I find myself returning to Valley and Peak as my go to for hiking/camping products. A wide range of products available at very reasonable prices. At Valley and Peak they have friendly and knowledgeable customer service. There is also a speedy delivery service which is free if you spend over £30 which is always great.
Highly recommended 👌
December 27, 2023
What an amazing company I purchased…
What an amazing company I purchased some stuff for Cumbria way come in few days fantastic thanks
Northeast wild camper
December 26, 2023
Great service / communication
December 25, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.