Under Armour Reviews 1,360

Purchased waterproof golf shoes that soaked my husbands feet the first time he wore them. Contacted UA customer service to return them but as we bought them from a shop (4 hours from where we live) they won’t accept a return. Shocking customer service and shocking quality of £150 shoes.

Don’t purchase any UA from anywhere you cannot return the item to.

Complete and utter rubbish. Tracksuit, probably not worth ten pence. How do review sites suggest that this make is anything more than the worst possible material thrown together? Probably the worst piece of clothing I have ever found in my long life!

Bad zip , cant wear most times, extortionate price £70 made in Indonesia

I ordered from UA website, (normally use other sellers). Placed an order, as soon as it arrived, it was clear it wasn't what I'd ordered.
Went to returns, followed the instructions, used the label provided in the package, checked it had addresses correctly and the parcel has been lost.
Apparently from this point and after numerous mails back and forth, they have advised this is my fault, whilst acknowledging their instructions were poor and the envelope should have gone to Fed-Ex. No reference to this in any communication at all.
What a load of rubbish and what a shyster company.

While my family does like UA sports cleats, I will no longer be ordering from here. I placed an order on 8/1/24 and got an estimated delivery date of 8/8/24. On 8/15/24 I still hadn’t received my order so I reached out to UA and was told because I live in Hawaii I had to wait until 8/29/24 for my order to arrive before I could request a replacement or refund. On 9/1/24 I still did not receive my order so I reached out again and was then told delivery to Hawaii could take up to 8 weeks and I just had to wait a couple more weeks before they would offer any other resolution. Mind you, according to the tracking info provided, my order had sat in Chino, CA since 8/13/24 with no movement until 9/5/24. I’ve ordered from Nike and Adidas and have always been able to get my order within 2 weeks or less which is reasonable. I’m disappointed with UA and their unwillingness to rectify their issues. My address was provided during checkout and if I knew that it would take 8 weeks to receive my order I never would have bothered ordering from them in the first place. I will stick to Nike and Adidas from now on.

Español: Lo siento pero no recomiendo estos boxers. La costura interior es muy dura, lo que provoca irritación al caminar y no son confortables. Es sorprendente que en un producto de este precio no cuiden estos detalles como sí hacen otras marcas de ropa interior. Una pérdida total de dinero.

English: I'm sorry but I don't recommend these boxers. The interior seam is very hard, which causes irritation while walking and is not comfortable. It is surprising that in a product of this price they do not take care of these details like other underwear brands do. A total waste of money.

Under armor didn’t have pure black socks that where not crews they need to work on that like this actually made me mad because they didn’t have any one star

Ordered Under Armour Charge 2 wide golf shoes from major golf direct, I specifically ordered because it says wide, they are not wide, far from it, they have to be the tightest fitting shoe either golf or normal shoe I have experienced in my whole life (63)
Of course the company won't return the postage costs even though they are not as described 🙄

They charged my card twice for a pair of shoes at the I Utama store and were very unhelpful in giving me a refund. After a month when the money was still not refunded, they just asked me to contact the e-wallet provider, and would not even share any reference number or contact !. Very very lousy customer service.

Worst customer service. Rep Rodelyn repeatedly gave false information. Supervisor called me upon request but also provided awful customer service and did not resolve the problem.

Bought 10 cold gear 3 fell apart in one wash.Compant could care less that they cost 55.00 each observed customer service once again you call you get operator that doesn't speak English or no sense at all.Will never bye from trash companies like thus again

Bought a shoe from their project rock collection and it got worn off within 6 months of use. The front of shoe came off, which clearly shoes the lack of quality in their overpriced products. Secondly when I approached their customer care they said their warranty is worth only 3 months post purchase which clearly shows their own lack of confidence on their products. Really disappointed with their service and product.

I placed an order on underarmour.com for a pair of shoes I liked. Within product description and pics of item it did not say or reveal that the item doesn't have proper insoles. Pics of top of shoes were blacked out. I have Diabetes and tend to get sores on toes and feet so I have to wear a decent shoe. An hour after I placed order I decided to look on Google reviews and found multiple people complaining about shoe not having insoles after they received item. So within a couple of hours I call Under armour cust support to cancel. They refused to cancel because I didn't cancel within 1 hours. Who has this kind of time frame? There's no way this order has been fulfilled and processed but they refused to cancel. Even the super isor in charge "Flor" said she couldn't help. I use to be an Under armour customer and often buy their shoes and clothes for myself and my 5 kids. BEWARE ordering online because of these practices and policies designed to get your $ but not be interested in helping a customer "at all". Very angry and disappointed because I really like the look of shoe on website, I was looking forward to them.

Their website claims a return label will be included with the order, but it wasn't. I reached out to customer service for an alternative, emphasizing that I CANNOT print the label. Instead, Ana, like an unresponsive robot, sent a label to print. I won't be ordering from them again.

Never received the package. Nobody responded to mails.

Ordered 2 items on 21/6 due to arrive by 26/6.
Received email stating re-scheduled for delivery 1/7. Then received another rescheduled for 2/7. Contacted under armour who seem to not apply by the same rules and laws as every other company in the UK. Refused to cancel my order (was due to go on holiday on 30/6 for 2 weeks so order was useless to me and would not be there for rescheduled delivery). It’s not that they can’t do anything, it’s that they won’t. Rang delivery company and got order cancelled to return to sender.
On 28th June received an email saying delivery rescheduled for 4/7.
Unbelievably unprofessional, unhelpful and completely incompetent.
Now contacting my bank to have the transactions reversed.
Won’t be ordering from them again.
Awful

Bad quality products! Not worn much and started to fall apart. Contacted customer service and got switched to 4 different people that made me start all over. Then they just disconnected and left me hanging.

Built for your toughest work outs yet the pair of pants for £110 fell to pieces the second time I wore them to walk my dog!? Offered 20% to keep them or other option put them in the bin and they keep my money, they also ignored my emails. First and last purchase feel robbed

Malik helped me go out of his way to get me great deal, very pleasant personality.

Very good quality material, durable and breathable active wear. Always receive good customer service from Under Armour and never had a problem with any clothing or shoes I've bought from this brand.