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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and navigation, finding it convenient. Several people also highlight the smooth and fast process for deposits and withdrawals, often receiving their money very quickly. However, some people were dissatisfied with the customer service, describing it as unhelpful and providing only pre-written responses. A significant number of customers also reported issues with account blockages and difficulties in withdrawing funds, with some experiencing prolonged verification processes and concerns about payout delays. Additionally, some reviewers felt that the pricing was unfair, particularly regarding game payouts and bonuses, leading to concerns about the fairness of the site.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some reviewers praise its easy... See more

Payment

People report ambiguous experiences with payment. Many customers praise the ease and speed of deposits and... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the massive selection of games,... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report issues such as unhelpful... See more

Price

Reviewers express strong dissatisfaction with the pricing and payout structures. Many consumers report that... See more

Based on these reviews

Rated 2 out of 5 stars

The website is actually good and convenient. The choice of betting options is decent, design is minimalistic but quite intuitive. However, all of the positive impressions are destroyed when you try... See more

Rated 4 out of 5 stars

I've played in various online casinos but I like unibet the most. Obviously I don't always win - but when I do, at least I win a nice prize 😊 . Of all the online casinos, unibet has the nicest and mo... See more

Rated 4 out of 5 stars

I have used the casino part of this site for about 3 years but never really thought very much of it at all. This is mainly due to the limited number of casino promotio... See more


Company details

  1. Online Casino or Bookmaker
  2. Gambling Service
  3. Online Sports Betting Vendor

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 20 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Netherlands, Denmark, Finland, Sweden, UK and others) as well as Australia. We are now publicly-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

They scammed me for over 6000 euros.

They scammed me for over 6000 euros.
I made a total of 5500 deposits and had no issues as I was losing. Then 2 days in a row I made it back and some profit too and they refuse to verify my account no matter how many valid documents I send to them. They decline everything. Bank statement, proof of address by government, social security documents. They refuse to let me withdraw. This is a clear scam and now I see why they do it. They want you to get tired of endless weeks driving around getting documents for them, so you give up and they scam your money. If nothing happens soon they will force me to report this internet fraud to the police

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

Limitered og fatter ikke hvorfor

Blevet limiteret hos unibet.

Efter lidt pres på Kundeservice fik jeg dette at vide:

Unibet reserves the right to reject all or part of all requested bets at its sole discretion. This includes the ability to "game the system" as defined in
are not accepted in their entirety, either applicable bets or combinations included in the "system game" in question.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Poor user experience without any care…

Poor user experience without any care for responsible gambling.

Moving around the site lacks basic technological
programming that would provide its customers with a site that is easy to navigate and use. This is the face of a company that actually do not care but just want the money.
Unlike other gambling sites, customer are not reminded or assisted in responsible gambling. Again, they just want the money.
Avoid.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

not only do the withdrawals take far…

not only do the withdrawals take far too long , just getting the site to run properly is an absolute nightmare. it honestly takes two hours of opening and closing the website to try and get to the roulette table. It’s the most frustrating website to use out there

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

I play like monny time i loss alwayes…

I play like monny time i loss alwayes moer than thuizend ero every mothnts i knows aftar mony time unie bet lime systeem pay never moer than 140 ero or mybe one one time 800 ero and al they jaar you loss no limit only you loss what they siad lime hahaha like a joking one day you play tow ours you loss tomarouw again you play is they sem. My exprence i loss her moer than twinty duzen never you got anythings al kas mastions thay put systeem never you have

June 2, 2024
Unprompted review
Rated 1 out of 5 stars

Don't pay out

I had 2 big wins over a 2 week period...both times nothing went on to my account....all they say is we will write a ticket and investigate....no they will not they don't care at all...960€ was the first win on dancing wilds a 9€ per spin...I recieved nothing...play this casino and you will get robbed...you've been warned.

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

Deposited $250 2 times in 1 night then…

Deposited $250 2 times in 1 night then got a text from my bank questioning multiple withdrawals after these 2 . Lucky my bank has put a block on my card and should be coverd by Mastercard so these theives shouldn't get what they stole . I wish I had done more research before giving these scamers a cent . Do not give this site a cent

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM! DO NOT SIGN UP

This company will do everything in their power to withold your money. Do NOT deposit into this company. They were happy to take money put of my account but once I won it was a different story. They stole over £500 from me.

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

DON’T BOTHER

Please don’t bother, rudest and most arrogant customer support ever delt with! You will never receive any deposit or bonus bet matches. Don’t waste your time with this app! They don’t care about their customers one bit!!!

June 7, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I don't know what it is about Bookmakers now, but they seem to have no clue how to treat customers or potential customers. And then there is Unibet, who take this to a whole other level. I've already written about how they put prices up on oddschecker, but then, will not let you bet at said price or if they do, it will be something so ridiculously small, it's not worth it.

To put this in context, imagine seeing a jumper in a shop window, walking into the shop and asking to buy siad jumper, only to be told that item is not avaialble to you, but is to others.

In no other business would any company survive, yet our legislators think this is fair when it comes to bookmakers, Unibet are the absolute worst for this.

Then, A few days ago I sent them a simple DSAR request. They asked me to prove my identity, and I did. Then, they sent me the data, but made the file password protected.

So I had to go on Unibet chat where an agent tried to help me through this convoluted approach, but I still couldn't access the files. I asked them to send it to me without a password, and they refused saying they could not.

So I asked them why not? Other companies can do this, so why not Unibet. Their reply will show you the contempt they hold their customers in.

"We are unable to provide your with the password via e-mail.

This is within our rights."

Nothing about the customer at the other end, who may not be very tech savvy, or have time to deal with thier nonsense.

If you value being treated like an actual person, avoid Unibet.

Now, to close my account. I have a feeling I will be back writing about that too.

May 7, 2024
Unprompted review

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