Unicorn Tansfer LTD Reviews 

Made a booking in advance and fully prepaid. We had specifically booked vi them to make sure to have a baby car seat both ways but this was not the case for the return trip. We were very concerned about travelling with our little one without the necessary security and very much upset for putting our son's safety at risk. Following conversation with Sam, the company was aware before our arrival that the driver sent to pick us up didn't have a baby car seat and they still sent this driver and didn't inform us about failing to provide a baby car seat. Very irresponsible and hasn't delivered a service which was prepaid and they have put my son's life at risk by not making sure to include a baby car seat. No explanation or comments were provided after contacting them.

These people are liars and thieves. Worse experience. We were left stranded at Heathrow airport with 2 children for hours. Called 3 times and each told a different/story/lie and our taxi never showed up. We had already paid online. Our money one week later has not been refunded. Everytime I call them they say there isn't anyone in the "accounts" department to deal with my refund. They say the refund has been done but I haven't got any money back and my bank cannot see any money coming in from unicorn transfers.

This company is a disgrace. I requested a cab with a carb seat m. They arrive with an old piece of plastic which wasn’t even secured to the car. I called them to complain but they never called me back. Don’t use them!

Great ride from the city to Gatwick with a very conscientious and friendly driver who showed up on time and ready to go! Professional! Really enjoyed it! Thank you!!

great service my driver was very friendly and very professional. best prices, highly recommended.

Very professional service. Travelled with a two year old. Hionestly all perfect. Child seat provided, clean car, professional and very knowledgeable drivers both onward and return journey. Will recomend to all as I personally have used the service

Thank you again for a great service from Gatwick north terminal to Heathrow T5. The driver was on time, very polite and his car was clean and comfortable. We have used you a few times and will continue to do so. Many thanks, Mr & Mrs Wall

Excellent and highly professional service which I would highly recommend. Online booking was easy and instant chat support was great. Drivers to and from our hotel and airport were on time and courteous and their cars were gleaming. Best prices too. Definitely my preferred transport for London in future.

I was really satisfied with Unicorn Transfer LTD. The driver was on time (even 15 minutes before schedule), polite and helpful. Customer service is great and efficient. I highly recommend!

We booked a taxis from Heathrow to Gatwick, online in the USA. They provided an excellent service from the online chat helpline and the polite and friendly driver. Very efficient service at a reasonable price. Pleasantly surprised at how easy it all was. Thank you.

Trusworthy company. Recommendable.

On issues with payments etc, the customer service was really responsive.
Appart from too many, I had an extraordinarely big piece of luggage, and they managed to deal with it. The driver was on time, friendly and carefull on driving.
After approximately one month of the travel, I have requested the receipt, and they came back to me in no time.

First time we have used a private taxi for an airport transfer.

We were completely satisfied with the service received. The company and driver kept us fully informed which was a major bonus as the timing was extremely tight for a connecting flight.

Many thanks for your efficient service.

Booked a taxi, got charged twice. Same day i was promised a refund.
Called almost every day. 10 days later still no refund and cancelled my trip.
It is now 18 days since the initial booking and the promised refund.
Still waiting for my money and got yelled at and called stupid multiple times...should be investigated nd shut down!!!

I booked online for a return service to the airport on Dec 19th. After booking, I received an email saying their was an extra charge for a booking on the 25th and the charged for it.
I declined the service as it was advertised on their website and it was not what I agreed to pay and because they already took the money, they assured they will reimburse with 2 to 3 days.
Today (January 4th) I called them because I didn't receive anything back and they told me I had to wait another 5 to 10 working days from today.
They hadn't even processed the payment.
I am pretty sure they would have get the money if I did not called.
It is scandalous !

Really bad customer service

Asked for quote gave all details, terrible customer service, changed the quote and added extra charges just before we were going to pay.

Do not waste your time, they are rude and don't care about their customers.

Utter shambles - Booked them twice within ten days for Heathrow to London transfers. Both times the driver didn't wait at the expected meeting point but in the car in the car park. Both times the office had to be called twice to finally meet the driver within the terminal. Both times this added another 20-30 minute wait, when it shouldn't have taken more than 5 min from leaving arrivals to getting into the car. Both drivers barely spoke any English, one of them had trouble finding the directions despite using sat nav. On top of that he apparently didn't have any cash change and insisted that the prise should be rounded from lower £50s to £60, which within itself is unacceptable. When booking the first time the operator did hang up when trying to confirm booking details such as phone number and email. Very poor service and they won't get business from us in the future. If that's the standard I'd go Uber anytime.

The worst customer service i have received.

I booked a return airport transfer but ended up only requiring one way, with 3-4 days noticed i cancelled my return trip over the phone with the guarantee that i would receive a full refund. To date I have called in 3+ times to ensure i had written confirmation for a full refund, let alone the calls i made to chase the actual refund. I have emailed 5 times to chase the refund with one response guaranteeing me the refund being processed the same day with a timeline of when it would be received the funds (deadline now missed). I have called in upwards of 7/8 times to chase the issue to be told at least 3 times it is being processed and to wait for emails that were never sent. I have also made contact twice via the website IM system and was told to to expect a phone call and the issue is being escalated and then to wait for an email, all promised communications have not happened. I am appalled to be so blatantly lied to and how difficult it is to received funds back, that were agreed by Unicorn, for a service i paid for but was not provided.

I booked my transfer a couple of weeks before arrival and it was confirmed that that the driver waits up to 1 hour 40 minutes after landing (for free). Unfortunately for us, it took some time in the immigration and when we came out, 1 hour had passed since landing. The driver demanded extra payment for waiting despite it should have been not relevant. We showed him the confirmation but he bluntly rejected and said that he was contracted from Unicorn and he needed his payment for waiting. After several telephones back and forth with Unicorn, the driver simply left us at the airport and went away since we didn't wanted to pay extra and since he didn't manage to come to any arrangement with Unicorn. We asked Unicorm for transfer and they said first that same driver is on his way back and will drive us, just wait 5 minutes. I called back 10 minutes later, and the same message again that a driver was on its way, just wait 5 minutes. I called back again after 10 minutes since no driver had arrived, and clearly demanded answers whether a transfer will appear or not. Almost 1 hr 45 minutes had passed since landing. They admitted that a new car was on its way but will take time. I immediately cancelled the order which initially was made with return and asked for refunding my payment. 1 week later, still not received any refund and sent a couple of emails without any reply. Called them again week later, and they said that they will refund within 1-3 days. Today, I can finally see the refund.

With so much hustle with the company, and transfer costs which became higher than anticipated since Unicorn breached our trust and we had to take a transfer on the spot, we will never recommend this company to anyone.