Unicorn Tansfer LTD Reviews 

80
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

Brilliant service from the moment we were met at the airport to drop off. It was great of the driver to ask if we needed to stop on the way even though our journey was less than two hours.

Rated 1 out of 5 stars

ATTENTION - READ IF YOU HAVE BEEN SCAMMED Guys, after many months fighting for my refund, they finally paid me back only because I reported them to TFL, who is responsible for their taxi li... See more

Rated 5 out of 5 stars

It was great service one can only imagine. It is not the chip, but not the skyrocketing expensive and delivers the promise. Cars and drivers are beyond any standards, meeting and greeting at Airport c... See more

Rated 1 out of 5 stars

STAY CLEAR! Dangerous drivers and terrible customer service. The driver pulled up illegally on the road at the airport pick up point and we had to tell him to pull over safely to the parking spaces on... See more

Company details

  1. Taxi Service

Information provided by various external sources

Unicorn Transfers takes pride in prompt and reliable London Airport transfer services to and from Heathrow, Gatwick, Stansted, Luton and City Airport in the time that suits your schedule. We know how important a smooth and comfortable journey is to our customers; which is why we offer additional services, including free flight monitoring and waiting time of up to 50 minutes etc. What does this mean? It means you'll find your driver waiting at the airport's information disk carrying a sign with your name on it.


Contact info

2.8

Average

TrustScore 3 out of 5

80 reviews

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2.8

All reviews

(80)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Very efficient

I would recommend Unicorn as a very efficient and courteous taxi service.

I pre booked a taxi to pick us up from Heathrow to Croydon. The day before our arrival at Heathrow I received an email asking me to confirm the booking, which I did. i also mentioned that our flight was delayed. They tracked our flight a d the driver was waiting for us in the arrivals hall.

He wa very courteous and helpful, the car was clean, the journey smooth, careful driver. i would recommend them and use them again myself.

October 12, 2015
Unprompted review
Rated 5 out of 5 stars

V efficient and responsive

I used unicorn taxi service from Gatwick to 97 Cromwell road and then after a week to Heathrow. The cars were clean and the drivers were polite and courteous and both the times on time. I found them extremely responsive on email. They usually replied within 5 minutes. Totally recommended!

July 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

We are most impressed with Unicorn Transfers.

We like the 24/7 service & prompt response to our booking. Yesterday, was the first time we used Unicorn. on arrival at Heathrow, the driver was waiting for us. He was polite, helpful and professional.

We will not hesitate to use and to recommend to all our friends to use Unicorn transfers.

Best regards
Juliette Lee
Singapore

April 27, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Couldn't recommend this service more. Prompt pick up and return to airport in lovely, clean and comfortable cars. Great value for money. Our driver back to Stansted was an absolute gentlemen. Would definitely recommend this service.

January 12, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I would certainly recommend Unicorn for Airport pickups. I used them recently for a pick up from Gatwick Airport to Central london. The driver was there promptly at the airport. Then I didn't realise I had left my mobile phone in the cab. The driver rang me later to tell me he had the phone and they got the phone to me. All in all a very good experience .

January 10, 2015
Unprompted review
Rated 5 out of 5 stars

Terrific transfers!!!

Smooth and hassle free airport transfers - what more can you ask for!
Drivers both phoned prior to pick up and were incredibly courteous and very professional

October 24, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent service. They made adjustments to accommodate flight delays. Kept me updated the whole time by email. They are outstanding. Would recommend to anyone. Everything perfect. Keep up the good work

October 19, 2014
Unprompted review
Rated 1 out of 5 stars

Two months to process a refund?!

Do not use this service. They messed up my booking even after I called to confirm the times. I cancelled soon after (before the money was taken from my account) - they still charged my card. It took me nearly 2 months to get a refund after calling 4 times and being promised by 'Harry' that it would processed in 2 working days. Their excuse: the guy who processes refunds was on holiday...for two months? Never use them again - unreliable and terrible customer service.

October 18, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service !!!!

Excellent service, driver was on time ,, clean car, they really made my holiday great! Worth for the money which I paid -)

August 23, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recomended this company to anyone, they were on time, fast, and cheap. I will use again this company

April 21, 2014
Unprompted review
Show reviews in all languages. (80 reviews)

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