I recently orderd an item and couldn't find the tracker, i therefore contacted their customor support, and keep in mind this was on a saturday. I fully expected 2 days before getting answer back. But... See more
Company replied
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See what reviewers are saying
I ordered their marvis smoker's whitening toothpaste. But after closer inspection i realized, their product description and product itself are different. I tried calling but no one picked up. Their li... See more
My package took forever to get delivered-I thought it was lost at one point with no updates. Rebecca at Glamstore answered right away and assured package was being delivered via USPS-not the original... See more
Company replied
I am not well informed about where is my product, I even wasn't told which service they use to deliver. I got an notification four days ago saying the product has been shipped, that's all. So I have t... See more
Company replied
Company details
Written by the company
Unineed is an online fashion and beauty retailer offering products from over 450 brands ranging from skincare to make-up to accessories. We offer free worldwide delivery on all orders over £50.
Contact info
Trinity House, 33 Lynedoch St, , G3 6AA, Glasgow, United Kingdom
- +44(0)141 673 0063
- contactus@unineed.com
- www.unineed.com
3.9
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Unineed Limited
Dear Yuanzhen, Thank you for your kind review! I am sorry to hear you never received your tracking information. This may occasionally go to junk mail. I have sent a couple of follow up emails prior to delivery of your parcel with tracking information and after successful delivery of your order. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Great product and fast delivery
Great product and fast delivery. Rebecca was very helpful.
February 6, 2024
Reply from Unineed Limited
Dear David, Thank you for your kind review! We are happy to hear you are pleased with our customer service team. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
I paid nearly $500 for skin care…
I paid nearly $500 for skin care products, but I received the wrong product, not what I wanted.Tthey sent me another skin care product worth only $100.A very bad shopping experience ，made me unhappy on Valentine's Day because of their negligence.I have sent them an email, and I hope they can solve the problem as soon as possible.
February 4, 2024
Reply from Unineed Limited
Dear Mei Ling. Thank you for your review. I'm sorry to hear you received the wrong product. I can see this has since been rectified and you have received the correct item. We have sent a couple of follow up emails. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Great Service and Products
First time using this company and I'm very pleased with their service and products. Very quick delivery and item was well packaged. And the item was very competitively priced too! Will definitely use this company again.
February 8, 2024
Reply from Unineed Limited
Dear Jemma, Thank you for your kind review! We are happy to hear you are pleased with our services and price points. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Great love Unineed great products fab…
Great love Unineed great products fab prices quick shipping and delivery...,The product was cheaply priced. My go to for all hair and beauty products
February 1, 2024
Unprompted review
Reply from Unineed Limited
Dear Erin, Thank you for your kind review! We are happy to hear you are pleased with our services and price points. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Very easy to order the item and pay…
Very easy to order the item and pay with excellent service and delivery it was a very good experience.
February 7, 2024
Reply from Unineed Limited
Dear Allan, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Quick and easy to deal with
Quick and easy to deal with
I have placed the wrong order and the customer service responded quickly and handled my request
February 13, 2024
Unprompted review
Reply from Unineed Limited
Good morning, Thank you for your kind review! We are happy to hear you are pleased with our customer service team. We truly value your feedback as it helps us to continually work hard to improve our level of service. We hope to see you shopping with us again! Best wishes, Rebecca-Unineed
Happy in the usaOrdering from the US about 3 times…
Ordering from the US about 3 times never had a problem will order again thank you again
January 7, 2024
Reply from Unineed Limited
Dear Angela, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Dear Chris, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
I still don’t have my order
January 27, 2024
Reply from Unineed Limited
Dear Jesse, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Good website good service
January 22, 2024
Reply from Unineed Limited
Dear Linda, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
The service was great
The service was great, I live in Brazil and had to wait for my order through customs. I had one issue that was resolved immediately by the seller. When I received the package it was packaged with great care, I ordered the k18 mask and was so worried about receiving a counterfeit product but after using the product I can confirm it’s original. I’m so happy with the service and the product. I trust this seller and you should too
January 25, 2024
Unprompted review
Reply from Unineed Limited
Dear Angel, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good morning, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good morning, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
No sizing on site for dummies
No sizing on site for dummies. Searched for 0-6 months on Google and they came up on this site but when they arrived they were 6-18 months
January 16, 2024
Reply from Unineed Limited
Good morning, Thank you for your review! We are sorry to hear you are pleased with the information provided on our website. This has been raised with web team. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good morning, Thank you for your kind review! We are happy to hear you are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Great Find
Found things that have been discontinued in our shops & at a great price too. Fast delivery.
January 10, 2024
Reply from Unineed Limited
Good morning Gemma, Thank you for your kind review! We are happy to hear your are pleased with our services and price points. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Fantastic value
Fantastic value, a prompt delivery & very pleased with the overall service. I would definitely recommend Unineed.
January 12, 2024
Reply from Unineed Limited
Good morning Lee, Thank you for your kind review! We are happy to hear your are pleased with our services and price points. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
The transaction is very slow
The transaction is very slow. The status of my package didn't change for many days
January 9, 2024
Reply from Unineed Limited
Good afternoon Xinmeng Jia, Thank you for your review. We are sorry to hear you unhappy with the speed of your your delivery. I can confirm your order is shipped from the UK and was shipped one day after the order was placed. The tracking has updated almost daily and is on route to you! I have sent a follow up email to confirm your tracking information to reassure you of your delivery. Best wishes, Rebecca-Unineed
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