I recently orderd an item and couldn't find the tracker, i therefore contacted their customor support, and keep in mind this was on a saturday. I fully expected 2 days before getting answer back. But... See more
Company replied
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See what reviewers are saying
I ordered their marvis smoker's whitening toothpaste. But after closer inspection i realized, their product description and product itself are different. I tried calling but no one picked up. Their li... See more
My package took forever to get delivered-I thought it was lost at one point with no updates. Rebecca at Glamstore answered right away and assured package was being delivered via USPS-not the original... See more
Company replied
I am not well informed about where is my product, I even wasn't told which service they use to deliver. I got an notification four days ago saying the product has been shipped, that's all. So I have t... See more
Company replied
Company details
Written by the company
Unineed is an online fashion and beauty retailer offering products from over 450 brands ranging from skincare to make-up to accessories. We offer free worldwide delivery on all orders over £50.
Contact info
Trinity House, 33 Lynedoch St, , G3 6AA, Glasgow, United Kingdom
- +44(0)141 673 0063
- contactus@unineed.com
- www.unineed.com
3.9
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great love Unineed great products fab…
Great love Unineed great products fab prices quick shipping and delivery. My go to for all hair and beauty products
January 5, 2024
Reply from Unineed Limited
Good afternoon Sue, Thank you for your kind review! We are happy to hear your are pleased with our services and products. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Order arrived promptly
Arrived promptly and was packaged correctly, will definitely order from Unieed again.
January 1, 2024
Reply from Unineed Limited
Good morning Tara, Thank you for your kind review! We are happy to hear your are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good afternoon Ayla, Thank you for your kind review! We are happy to hear your are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
I have not recevied my product
I bought my product on the 27th of December with a 48-tracked delivery, and I still have not received it almost two weeks after my purchase.
December 27, 2023
Reply from Unineed Limited
Good afternoon Thomasz, Thank you for your message. I'm sorry to hear your order was lost in transit. I can see this issue has been resolved and you received your reshipment. Again, please accept our apologises on behalf of the courier but happy to see your order arrived safe and well! We look forward to you shopping with Unineed again! Best wishes,Rebecca-Unineed
Reply from Unineed Limited
Good morning Susan, Thank you for your kind review! We are happy to hear your are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Haven’t get the parcel
after 10 days from purchasing, still didn’t receive the parcel
December 24, 2023
Reply from Unineed Limited
Good afternoon Lulei, Thank you for your review. I'm sorry to hear your parcel was held up due to the public holidays but happy to see your order was successfully delivered. I can see your order was shipped on return from the Christmas public closures and delivered to the delivery location successfully the the same day as your review. I'm happy to see your order has arrived with you! Best wishes,Rebecca-Unineed
Thrustful site
Thrustful site to buy,the item that I ordered arrived without any problem,not quickly but I was expecting that because the shipping was free.
December 15, 2023
Reply from Unineed Limited
Good morning Essy, Thank you for your kind review! We are happy to hear your are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Item arrived as expected
Item arrived as expected. Glad to find it on unineed because it has been discontinued by Clinique!
December 21, 2023
Reply from Unineed Limited
Good morning Ellie, Thank you for your kind review! We are happy to hear your are pleased with our services. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
very good value
December 20, 2023
Reply from Unineed Limited
Good morning Alice, Thank you for your kind review! We are happy to hear your are pleased with our services and price points. We truly value your feedback as it helps us to continually work hard to improve our level of service. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Less formal website
I ordered and paid normally, but a few days later I received an email telling me that my order was out of stock and my payment would be returned, which made me disappointed. The regular website should update with the inventory. Instead of randomly wasting consumers' time. An unpleasant shopping experience.
December 20, 2023
Reply from Unineed Limited
Good morning Jiashi, Thank you for your review! We are sorry to hear your about your experience. We truly value your feedback as it helps us to continually work hard to improve our level of service. I have raised your concerns with higher management to look into a quicker solution when our stock sells through! We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good afternoon Anthony, Thank you for your kind review! We are happy to hear your are pleased with our products and services. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Fast Delivery and lovely products
December 13, 2023
Reply from Unineed Limited
Good afternoon Muzammal, Thank you for your kind review! We are happy to hear your are pleased with our products and services. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Will buy from again
Great products and I liked that I could choose my shipping preference. My product arrived on time and I was kept up-to-date. Will definitely buy from again.
December 12, 2023
Reply from Unineed Limited
Good morning Debbie, Thank you for your kind review! We are happy to hear your are pleased with our products and services. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Excellent Customer Service
Went above and beyond to try and obtain a product I needed.
December 12, 2023
Unprompted review
Reply from Unineed Limited
Good afternoon, Thank you for your kind review! We are happy to hear your are pleased with our customer services. We look forward to you shopping with us in the future! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good morning Tatiana, Thank you for your kind review! We are happy to hear your are pleased with our services. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Reply from Unineed Limited
Good morning Denise, Thank you for your kind review! We are happy to hear your are pleased with our services and price points. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Good products
hi，
it is really nice , but if they can improve the webchat system will be great as well, incase of emergency require, the customer feed pannic when can not find anyone to help
December 6, 2023
Reply from Unineed Limited
Good afternoon, Thank you for your review! I'm glad you are pleased with your order. Our customer service team are available to assist 8:30am-5pm Monday- Friday UK time. Were sorry we were not able to assist as quickly as expected. We are working religiously to improve our services and appreciate your feedback! Best wishes,Rebecca-Unineed
My creams were delivered early
My creams were delivered early and packaging was great. Thank you
December 4, 2023
Reply from Unineed Limited
Good morning Edith, Thank you for your kind review! We are happy to hear your are pleased with our services. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Good service
December 2, 2023
Reply from Unineed Limited
Good afternoon Li, Thank you for your kind review! We are happy to hear your are pleased with our services. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
Sweet people
I had an issue with my packaging, and they were so sweet about it and found a solution. The products work great.
December 8, 2023
Unprompted review
Reply from Unineed Limited
Good morning Katherin, Thank you for your kind review! We are happy to hear your are pleased with our customer service Team. We look forward to you shopping with us again! Best wishes, Rebecca-Unineed
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