I recently moved into a house with a Nibe air to heat pump system. I've never had any experience with these and the system hadn't been serviced for a while. Jack was the engineer who called out and I... See more
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Review summary
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Excellent customer service. Heat pump had shut down. Prompt phone connection with engineer who assessed that a call out was required. Engineer came next day and remedied the problem.
When I contacted Unipipe, I needed some advice as to an issue which I had on my heating system. I was listened to carefully and given very good advice by the person I spoke to. He was very helpful a... See more
As always am very satisfied with the service. What stands out is the professionalism of both your technician and how my order was managed. While it took a few weeks for a technician to come out to com... See more
Company details
Written by the company
Unipipe IRL Ltd – NIBE Heat Pump Specialists in Ireland Unipipe IRL Ltd is celebrating 25 years as the exclusive Irish partner for NIBE heat pumps and renewable energy systems. Since 1999, we have been supplying and supporting high-quality, energy-efficient heat pump solutions across Ireland for both homeowners and commercial projects. Why choose Unipipe for NIBE heat pumps in Ireland? 25 years of experience with NIBE heat pumps We have partnered with NIBE for over two decades, supplying reliable heating systems built for long-term performance. Many NIBE heat pumps installed in Ireland over 20–25 years ago are still operating today. Ireland’s largest range of heat pump systems We supply air source heat pumps, ground source heat pumps, and exhaust air heat pumps, suitable for residential and commercial buildings throughout Ireland. Expert support and training Unipipe provides free installation training for professionals, technical support during installation, and ongoing guidance to ensure every heat pump system is set up correctly and runs efficiently. Heat pump servicing and after-sales support We support annual servicing, maintenance, spare parts, and technical assistance to help maximise system efficiency and lifespan. SEAI heat pump grant support Our team assists with SEAI heat pump grant requirements, including technical calculations, documentation, and certification support. Nationwide network of trusted installers We work with experienced installers and service engineers across Ireland and have supplied and supported thousands of NIBE heat pump systems nationwide. For over 25 years, Unipipe IRL Ltd has focused on quality, technical expertise, and long-term support — helping customers choose sustainable heating solutions they can rely on. Unipipe IRL Ltd – trusted NIBE heat pump specialists in Ireland.
Contact info
Unit 40, Southern Cross Business Park, A98 KP20, Bray, Ireland
- 01 286 4888
- Info@unipipe.ie
- www.unipipe.ie
4.9
Excellent
296 reviews
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Excellent service from start to finish
Excellent service from start to finish. Highly recommend.
October 17, 2024
Shane was extremely helpful and dealt…
Shane was extremely helpful and dealt with all our questions
October 10, 2024
Friendly, respectful and professional
We found the company were friendly, respectful, professional but most of all dignified us. We are new to the trade but they took time to explain things and gave us confidence they would support us. Very unusual to find a caring and respectful attitude in a company in today's world.
October 7, 2024
Reply from Unipipe (IRL) Ltd. (NIBE partner Ireland)
Thank you, John! We truly appreciate your kind words. At Unipipe, we believe that building strong relationships and providing support to our customers is key, whether they are new to the trade or experienced. We're delighted to hear that our team made you feel welcome and confident. We're always here to support you as you grow in this industry. Thanks again for taking the time to leave such a thoughtful review!
Organised
Organised, Efficient, and more important your service engineer Jack explained the system simply and clearly.
He is excellent.
October 3, 2024
Efficient service.
The engineer arrived on time as arranged - was very efficient clean and knowledgeable and very helpful in explaining how to use and get the best and most economical use of the system.
October 1, 2024
Jack was truly excellent and helped me…
Jack was truly excellent and helped me understand the heating system more.
September 27, 2024
Professional, prompt and helpful
Very professional service. A service was carried out within 2 days of requesting an appointment. Follow up queries were dealt with promptly and efficiently by phone. Highly recommended.
September 26, 2024
great service
great service. Smart knowledgable engineer who helped me understand so much more about my own heating system.
August 29, 2024
Great service and really nice chap who…
Great service and really nice chap who called out.
August 28, 2024
Nibe Service
I just had a regular service performed on my Unipipe Nibe system by one of Unipipe's engineers, Jason Jackson. He was extremely professional, answered all my questions and gave me tips on how to keep my system running optimally. Very happy with unipipe's service.
August 14, 2024
Unprompted review
Super professional
Super professional, friendly staff, next day delivery and friendly staff.
July 30, 2024
Very efficient
July 31, 2024
Jack was very helpful
Jack was very helpful. I wasn’t shown when I purchased the property how all the operations work. He answered any questions I had.
July 8, 2024
Very Knowledgeable Engineers
Very knowledgeable engineers, professional, honest, polite and friendly.
Highly recommend!
July 4, 2024
Heatpump service
Brian, was really professional and very helpful.
Pleasure to deal with.
July 9, 2024
Very prompt professional service
Very prompt professional service. Very nice knowledgeable technician who took time to explain things.
July 4, 2024
Great service and follow up annual…
Great service and follow up annual maintenance, we have a NIBE heat pump for 8 years now and very pleased with it.
June 20, 2024
Matt showed up on time and gave a good…
Matt showed up on time and gave a good thorough service to the heating system … he kindly phoned me afterwards to run through a few settings in the system . A good professional service .
June 27, 2024
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