Unipipe (IRL) Ltd. (NIBE partner Ireland) Reviews 

296
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, friendliness, and helpful disposition, making interactions pleasant and productive. The service provided is frequently described as efficient and of high quality, with many appreciating the thoroughness and expertise demonstrated by the engineers. People frequently highlight the staff's ability to provide clear explanations and patient guidance on system operation. Reviewers also appreciate the quick and effective resolution of issues, with many noting problems were sorted out promptly. Overall, consumers express high satisfaction with the company's reliable and professional approach.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting prompt phone connections... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently moved into a house with a Nibe air to heat pump system. I've never had any experience with these and the system hadn't been serviced for a while. Jack was the engineer who called out and I... See more

Rated 5 out of 5 stars

Excellent customer service. Heat pump had shut down. Prompt phone connection with engineer who assessed that a call out was required. Engineer came next day and remedied the problem.

Rated 5 out of 5 stars

When I contacted Unipipe, I needed some advice as to an issue which I had on my heating system. I was listened to carefully and given very good advice by the person I spoke to. He was very helpful a... See more

Rated 5 out of 5 stars

As always am very satisfied with the service. What stands out is the professionalism of both your technician and how my order was managed. While it took a few weeks for a technician to come out to com... See more


Company details

  1. Heating Equipment Supplier
  2. Pipe Supplier
  3. Plumbing Supply Store
  4. Technical Service

Written by the company

Unipipe IRL Ltd – NIBE Heat Pump Specialists in Ireland Unipipe IRL Ltd is celebrating 25 years as the exclusive Irish partner for NIBE heat pumps and renewable energy systems. Since 1999, we have been supplying and supporting high-quality, energy-efficient heat pump solutions across Ireland for both homeowners and commercial projects. Why choose Unipipe for NIBE heat pumps in Ireland? 25 years of experience with NIBE heat pumps We have partnered with NIBE for over two decades, supplying reliable heating systems built for long-term performance. Many NIBE heat pumps installed in Ireland over 20–25 years ago are still operating today. Ireland’s largest range of heat pump systems We supply air source heat pumps, ground source heat pumps, and exhaust air heat pumps, suitable for residential and commercial buildings throughout Ireland. Expert support and training Unipipe provides free installation training for professionals, technical support during installation, and ongoing guidance to ensure every heat pump system is set up correctly and runs efficiently. Heat pump servicing and after-sales support We support annual servicing, maintenance, spare parts, and technical assistance to help maximise system efficiency and lifespan. SEAI heat pump grant support Our team assists with SEAI heat pump grant requirements, including technical calculations, documentation, and certification support. Nationwide network of trusted installers We work with experienced installers and service engineers across Ireland and have supplied and supported thousands of NIBE heat pump systems nationwide. For over 25 years, Unipipe IRL Ltd has focused on quality, technical expertise, and long-term support — helping customers choose sustainable heating solutions they can rely on. Unipipe IRL Ltd – trusted NIBE heat pump specialists in Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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4.9

All reviews

(296)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Matt is an amazing service engineer

Matt is an amazing service engineer. Explains everything so well and friendly too. Takes the time to show you how settings etc. work and best optimises the machine to your benefit. Genuinely I always recommend Unipipe. It’s a rare thing these days to come across companies that care about their customers and products. Matt deserves a significant pay rise!

April 4, 2024
Rated 5 out of 5 stars

Your Search Ends Here

If you are looking for a new or indeed a replacement Heat Pump, don't look any further than Unipipe,
and Nibe.
We originally had a different brand of heat pump, a German company, and spent the entire Winter just gone without any heating whatsoever. This original heat pump and more importantly this company let us down in ways too lengthy to go into here.
I contacted Nibe to see if they could help, and had a phone call from Nick at Unipipe within about 20 minutes.
They did their best to help and advise me to resolve my issues with the previous manufacturer, never pushing their own product but always trying to help me to get my situation resolved.
When it became apparent to me that this would not happen, I had no hesitation in choosing Unipipe and Nibe for my replacement heat pump, and so far I have no regrets in my decision whatsoever.
Any dealings that I have had with Unipipe and Nick have been courteous, prompt, polite and efficient, this could not be more different to my experiences with my previous heat pump manufacturer.
My only regret is that I didn't find Unipipe when I was doing my original renovation, as it was a rushed decision with insufficient research on my behalf.
If you are reading this review, then please learn from my experience, waste no more time looking at other companies, and go with Unipipe. You won't regret it.
Thanks to Nick, Luke and all at Unipipe.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from first contact to job completion

Excellent service from first contact to job completion. Professional and knowledgeable engineer visited within a couple of days of first request. Problem solved, heat pump serviced and useful advice on management of the system provided during the visit. Thank you Matt. Office communication and billing experience also excellent.

February 21, 2024
Rated 5 out of 5 stars

Excellence in Supply and Service

Cowan Heating & Plumbing Limited have been dealing with Unipipe 15 + years we have always found Unipipe (IRL) Ltd to be professional and reliable, with an outstanding backup service and I don’t think you could find better.

February 9, 2024

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