UNIQLO Reviews 

If I could give 0 stars, I would. Absolutely unacceptable experience at UNIQLO Kalverstraat.

A pair of trousers became defective in less than two months of normal use. This is a clear quality failure. What makes this even worse is that the staff openly acknowledged the product was faulty, yet still refused to offer any form of help or solution.

The behaviour at the return desk was rude, dismissive, and borderline contemptuous. The supervisor’s conduct was even more alarming: unprofessional, indifferent, and completely lacking accountability. Despite recognizing the defect, the supervisor showed zero willingness to act, making it painfully clear that customer service is not a priority in this store.

For a brand that positions itself as reliable and customer-focused, this was an outright failure on every level: product quality, staff attitude, and basic respect for the customer.
This experience has severely damaged my trust in UNIQLO, and I will think twice before ever shopping here again.

I am extremely disappointed and frustrated by this experience. I purchased an item on 27 December and the company clearly states a 28-day return policy. I am still well within this period, yet returning the item has been made unnecessarily difficult and stressful.

Instead of honouring their own policy, I have been met with delays, poor communication, and what feels like complete disregard for me as a customer. A straightforward return has turned into an exhausting process that should never have happened.

This has left me feeling ignored and disrespected. No customer should have to chase, explain, or justify a return when they are clearly following the company’s own rules. The lack of accountability and customer care is unacceptable.

This experience has completely damaged my trust in this company. I would strongly warn others to think twice before purchasing, as even basic consumer rights are not respected.

Online order was WRONG item. You’re at fault!
Returned the item on 10 December. Where is my REFUND.
Appalling experience and NEVER again UNiGLO.

This is the worst customer service I have ever experienced. I was only able to chat with a “live” agent for 5 days who told me they would resolve the issue. They did not. After finally reaching a supervisor they refused to replace the damaged item.

Very bad experience we buy stuff online and we cannot refund exchange only.
Big Trap.

I ordered extra warm heat tech leggings and received ultra warm. Trying to rectify with the online site was a nightmare. After many emails, they claim they will refund and have not asked for the product back yet and I have not seen the refund yet. What I really wanted was the product I requested in the beginning but I it seems impossible to get an answer for my question. I had to go pick this order up at the store location and even though I opened it in front of the sales clerk and she knew the order was wrong she claimed I could only return for a store credit. The customer service here is shameful, the staff online refuse to call you and hide behind email correspondence. Still waiting for an answer.
The refund actually came through but still no answer from the company. All emails have gone unanswered

I would give it 0 if it was possible

Been waiting forever for my package to even arrived !!!!!

Do not order online at Uniqlo. You cannot return it in store and get a refund . You have to send it back and pay for shipping which ends up being quite expensive. I use to like Uniqlo but I will certainly never buy online again!!!!!

I live in the UK. I ordered a gift card using a link to Uniqlo France that had been sent to me by the intended recipient who lives in France. The payment in euros was acknowledged and the card duly downloaded. Yet it cannot be redeemed online or in strores, and neither uniqlo.fr, uniqlo.eu nor uniqlo.uk are of able or willing to offer any help, each of them referring me to the other. At first they told it was because I live in the UK, then they told me it could be redeemed in Germany then that it should have been purchased from the French wbsite, which it was… and no refund is offered

I bought a jacket from them, and the day after purchase they lowered the price of the item. I asked if I could get the discounted price but they said no. I would have to return the order when it arrived and order it again at the discounted price.

Clearly stated to Uniqlo that I was not informed of delivery time and day until receiving a text on the morning of the day of delivery. Clearly stated that the carrier kept changing the 1 hour delivery slot , yet would not allow me to amend this slot. Not the first time this issue has occurred and the second time that Uniqlo have not done anything about it and couldn't care less. Uniqlo have just closed my complaint without addressing the issue at all Will not be purchasing from Uniqlo again.

Absolutely shocking customer service. They lost my order and it was never delivered. I had to contact them 4 times just so they look into it. It took a month for them to reply only to tell me the refund will take extra time. Great clothes but NEVER use their online store or deal with their appalling customer service.

Purchased a few nice items as a xmas pressie for son. A top which was £39.99 was returned due to size however only £32 was refunded. OK so they provide the royal mail return label but there is no way it was £7.99 Would have been happy with a refund of £35 but £32 is disgusting & shan't buy from them online again!🫤

I purchased a top online at the beginning of November (now December 30th Not resolved). I ordered the item in Large Uniglo sent me Small. I returned the item and they are refusing to refund any postage charges. Customer service just keep telling me there is nothing they can do. If you ever need to send an item back don't expect to get a full refund.

I went to buy two HEATTECH Ultra Warm T-Shirt and for $68.28 and a few hours later I determine they were too big I need to exchange them. I found out with Uniqlo there is no customer service you can talk to.When I did the exchange Uniqlo charge my card another $68.28 and to make matter worst when you ship it back to them it take over 2 weeks before they receive the items and they could get damage in those time and they keep the $68.28 they charge you.Never shopping online with Uniqlo ever. Worst experience ever!

The delivery is relatively fast, the return is also convenient, but the design of the female clothes is just terrible. Everything is bulky and muscular, I look like a man in their jackets. Everything is two sizes bigger. The puffer tech jacket that is advertised as windproof isn’t windproof at all. Extra warm pants are not warm at all, quite opposite, they cool legs down due to the kind of material. it is so overpriced for what you get . I paid €70 for that puffer tech jacket, and I just hate it now due to its terrible bulky design with extremely wide sleeves.

The 10 p drama.
I bought a puffer jtk for the price of £ 129.90 , I was charge 20 p for a horrible paper bag, tot amount £ 130.10. As I was paying cash I handed over £ 130 and asked the lady behing the counter if she could call it £ 130 as I only had notes with me and I was short 10 p.
She refused to do so and when I asked her to speak to the manager she said she was the manager and she could'nt do anything about it.
I could not beleive that for 10p she could make such a big fuss about it.
How cheap and low can you get.

An awful website to purchase from. Placed order 29/11/2025 with expected delivery 04/12/2025. Never received the order. It is impossible to get hold of a customer service rep. I have filled in contact form and not received a response. The chat on the app is useless and you do not reach any resolution or get directed to any help. The order has been ‘in transit’ or ‘in warehouse’ for a month! How long does it take for deliveries. Basically you will lose your money by placing an order with Uniqlo.

My 15yr old son went to the Edinburgh store today. He bought a boxed t shirt at a self service checkout. It didnt give him a receipt from the machine. Once he left he opened the box and it was empty no tshirt inside. He returned to the store spoke to the manager and explained what happend he also shown him the bank transaction. The manager is refusing to help despite the fact he could also review cctv footage as confirmation. So youve charged my son £25 for an empty box disgusting behaviour.