UNIQLO Reviews 

I ordered a jacket in the black friday sale. After few days I got an email saying they have received my return. I hadn't even received my item let alone returned it. No explanation. The tracking said it was still being prepared so I thought the email may have been sent in error. Then I received a refund. I contacted customer service and they said it had been a mistake. They then said a supervisor would contact me the next day to tell me if they would honour the black friday discount to order the jacket again but of course no contact was made and an email I sent was ignored. Im contacting them again today. Its not good enough. I thought uniqlo was a trusted and good brand but this customer service is awful.

The heat tech save me from the winter, love their product with affordable price.

Absolutely awful customer service. I ordered a coat as a gift and the delivery driver claimed they left it “under a ladder outside the house” without my permission. I never requested a safe place, and leaving a parcel in an open, insecure spot is completely unacceptable. The parcel was stolen.

I reported it immediately, but Uniqlo carried out a one-day “investigation” and simply told me it was “delivered successfully”, even though I never received it. They basically washed their hands of the situation and offered no help at all. I’ve now had to go through my bank and raise a dispute because Uniqlo refused to take responsibility.

For a company of this size, the lack of support is shocking. I’m now out of pocket, had to buy an alternative gift, and have been left with no resolution. Easily the worst customer service I’ve experienced. I’ll be taking this further if needed, including through the Consumer Ombudsman.

Avoid ordering if you expect proper delivery handling or any kind of aftercare.

Order 3 items and only 2 arrived. Contacted the customer service and waited the time they asked me to investigate. Contacted again after the time and they told me they packed everything and I cannot get a refund or even the item.
First time and honestly last time. Literally order something special for my mom for xmas and they get away with it like this.
So disappointed and sad about it.

It is almost impossible to buy anything at our Milan Uniqlo store as everything is sold out. I made an order online on the 1 Dec and immediately regretted it. 10 days and no order so far. The tracking is frozen and my stuff is not going to arrive any time soon. Horrible, never again.

I really liked the products,BUT ... I entered the Arigato days competition... And got a push message that I've won. Please look at your e-mail it said.Of course , I received no such e-mail. Then I decided to contact their customer service. According to the website they were open , but nobody answered. Then I've sent an email... Got an answer that they would contact the responsible to check what went wrong. One week ( and several mails) later ... Did you check your spam? Of course I did... Then 2 days nothing...So I Sent a reminder ... The answer ? They ask my name and e mail adress , customer number and a printscreen of the push message ( all info they have) Of course no solution yet... This must be the worse customer service experience in my life ... and I wonder , are their competitions real competitions in which you can actually win something? Or just marketing tools and scam?

I wear Uniqlo often and it is perfect fit, great price..makes me happy

I received an incorrect product. I had bought the coat during their price promotion. Their customer svc representative advised me to return the wrong item and re-order my original item. Except the price is now £30 more! I was told to buy it at the higher price as they cannot price match! Uniclo have lost sight of what Customer Service means! A fault by their team and the loyal customer gets reprimanded. This level of service is way below par to what Uniclo is supposed to be! They are known for Excellence, but its not being practiced by their customer svc team. Very sad they lost their stars by taking the customer for granted. I'm taking my business to M&S who have upped their products and their game. I did not enjoy being treated in such a shoddy manner by Uniclo Customer Service.

Customer service is dreadful and very unprofessional- returned an item and I have tracking that it was received at the warehouse but they say no and no refund!!!! What’s that about 😳…. Now taking it up with Royal Mail. Stay away from online!!

Purchased a Merino wool sweater for $50. Wore it once Washed it according to inside directions When I went to put it on for the second time only there was a hole in it. Customer service would not accept a return because it was longer than their 30 day policy A manager offered me a $10 coupon instead After speaking with a supervisor, I was offered $20. I told them to keep the coupon because I did not want to purchase anything from them again because of poor quality.

Products are good, but shopping online is very badly organised. I bought an item as a present. They used DPD delivery, who gave two hour notice of the delivery. I had to pass it to the person I bought it for. Luckily, they were at home. However, DPD notified me that they could not deliver as no-one was home. Why do they have an option of door-to-door delivery, which is more expensive than the drop-off point delivery, and then deliver to the drop-off anyway?

Looks like everyone’s experiencing the same issue of not receiving their parcels from Black Friday sales… seems a little suspicious. Customer service not helpful.

I like the Uniqlo products but the customer service and the delivery via the on line service is poor. It is now 7 days and still waiting

They offer you coupons but they don’t arrive in your wallet

The store was big but had an inviting atmosphere. Found what I was looking for right away and the check out process had a line but moved quickly with their checkout process.

Iam still waiting for my packed!!!! You have the worst delivery service.

I bought a jacket for 90 euro for my daughter in january 2024 and after 3-4 months wearing it we put into winter wardrobe aside then this winter took it out but the zipper was not functioning and opening by itself .I was pretty worried because she only wear it for 4 months and now in november it is not functioning .I took it to the shop I bought and they immediately told me they can not accept a product after 11 months without having checked whether it is a fabrication /product issue or not .Because I was trusting Uniqlo very much due to its owners own policy but seems the shops in different countries are not supporting it at all .Now I am left with nothing with an useless jacket thrown money out after 11 months .In this world the shops should be after their products and if it is not functioning well in its own natural expected terms should be providing the new ones .Here I am left relaying on a LIE of Uniqlo legacy .

Terrible experience.
I've had uniqlo items before, bought instore in Japan. Don't use the online service, please.
The wrong size (completely the wrong size) came.
They denied that they'd sent the wrong size.
The returns policy is of startling complexity...it's almost as if they just want you to put up with shoddy service...
"Customer service " are clearly trained to discourage you, or to cut you off if you ask tricky questions.

I personally haven't made any bad experiences with UNIQLO.

I've bought a shirt and two pairs of pleated pants which I am incredibly satisfied with. They fit nicely and I also love the quality of the materials.

I would recommend it, although I would pay mind to the possibility of errors in orders.

Prices and marketing are misleading. They increase the prices on “offers”

Ordered a beanie hat and was sent a pair of womens pj bottoms instead. When I contacted customer services they said I’d need to return the item and reorder my original order.
Told me as compensation they’d waive the return fee and pay for my shipping of my next order. This is not compensation as I have already paid for shipping, and should not be charged to return an error.

I have contacted them again as this is not satisfactory and since then they are refusing to respond to my emails. Terrible customer service and now missed being able to give this as a present.