Unique21 Reviews 

Finally got it 17 days POST original delivery date. Delivery, did NOT follow directions. Thankfully, my thoughtful neighbor collected it for me. On October 1st. Full month from time of ordering.

Was sent the completely wrong color for my item I ordered, contacted customer service and no response. Pretty annoying wasting over $50 for something.

It said 6-10 days and has took over a month

Very average quality. Nothing like what you see in the picture

I ordered a 5xl even though I’m normally a 3x because I wanted the blazer dress to fit a little big on me. Unfortunately it didn’t fit at all. I’m very disappointed with the sizing. The dress was cute though.

Nothing like photo online and no return label

Avoid saccmer they eat your money and can't refund

Poorly service. The company should give a return/ refund update to there customer. I return my order unused item via royal mail track and signed to make sure they receive my return item. I paid my own postage and the company name signed she received my return order on Wednesday September 18, 2024 until today I don’t have any emails from the company. No any updates. I am still waiting on my refund £65 back on my credit card. I don’t want to reflect this on my statement for next month to pay.

Quick delivery and size is spot on lovely material

I returned items back to this company and after several messages and 5 weeks later I still haven't recieved my money back

I ordered a dress came quick too big so ordered smaller size. 11 days later still hadn't been despatched emailed sent withing 24 hours although was wrong dress completely different material and same size as sent before. Got refund for second dress but had to pay £9 to send it back tracked as didn't trust them to refund my money. Wouldn't use again

I sent back a parcel 3 weeks ago still not received a refund, when i have emailed customer service 4 times not one email has been responded to. i have phone the company in Manchester yesterday to be told i will receive a call back, to which i didn't. i have now called again today for the customer service to tell me the warehouse team cannot locate the parcel and there was nothing to update - which is terrible customer service & even though i still have the post office receipt to which this was sent 3 weeks ago.. terrible customer service

I ordered a jumpsuit for Christmas on the 11th of december and still at this Point I have not received it. I got an email 2 days ago apologising for their dalays as normally should have taken between 5-7 days but that does not help. I do not think I will order again from this site. Even from shein comes early.

Great jacket lovely quality and fast delivery

I returned the coat on 27 November 2023 to Unique21. According to my records, and tracking the coat was received by the company unique21. However, as of today, 19 December 2023, I have not received the expected refund.
I have documentation confirming the successful delivery of the returned item. Regrettably, my attempts to seek resolution through the customer service have been unsuccessful, as my messages have gone unanswered.
Be careful buying from this company is not guaranteed of receiving a refund.

Update: Today is 20th December and unique21 have received the returned coat 3 weeks ago, and i haven’t received any refund.

Eventually got my jacket after 4 weeks and several emails to customer service, most of which went unanswered. I love the jacket but unfortunately i wanted it for an event and it arrived too late. Too unreliable for me to purchase from Unique21 again.

I have received the dress I ordered in the wrong colour, emailed and haven’t had a reply.

It took ages to arrive and I got the wrong colour jacket!