United Carpets & Beds - Arnold Reviews 

95
•
TrustScore 5 out of 5

4.8

27-31 Mansfield Road, NG5 6AJ Nottingham, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a really positive experience at United Carpets & Beds in Arnold, and I’d especially like to thank Rob for all his help. He was incredibly friendly, helpful and knowledgeable throughout, taking... See more

Company replied

Rated 5 out of 5 stars

Went into the Daybrook store yesterday and Rob dealt with me he came over and was extremely helpful, I explained what I was after and straight away he took me to just what I was looking for! Always us... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Rob at United Carpets Daybrook for helping us sort out what we needed .We had Carpets upstairs then laminate flooring downstairs. Great service and great price . Then a week later... See more

Company replied

Rated 5 out of 5 stars

Thanks to United Carpets in Arnold Nottingham. Half the price that was quoted by other carpet shops, very friendly service in store. They fitted the carpet about a week after ordering it. Mark was... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 27-31 Mansfield Road, NG5 6AJ, Nottingham, United Kingdom

  • 0115 920 9331

4.8

Excellent

TrustScore 5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(95)

1,879 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I was so pleased with service of United carpet. They were so patient and helpful with me when choosing the carpet and the price was reasonable. It also came before Christmas which was a bonus. Mark the carpet fitter was awesome. His workmanship is excellent and his enthusiasm and customer service is top notch . I would highly recommend him and UC to all.

December 22, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Simone, thank you for taking the time to share your experience with us.

Its a pleasure to hear that our Arnold store could provide you with an excellent service that met your expectations.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

Very quick and easy process

Very quick and easy process, ordered samples and then went into the Arnold store to order, I was dealt with by Charlotte who was great and very helpful

December 28, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Sam, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you recieved from our Arnold store.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

Staff in shop very helpful!!

Staff in shop very helpful!!

Mark the fitter! Is always my first choice! Hes great at his job and always up for chit chat and a cuppa

December 15, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Alana, thank you for taking the time to leave a review.

We're so pleased that our Arnold store could meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Amazing company

Anna was so helpful when helping me select and price up a carpet. The experience was extremely smooth and fast , not to mention our fitter Mark did an amazing job and was extremely quick

December 8, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Charlie, thank you for taking the time to leave our Arnold store feedback.

We're so pleased that the team could help you select and price up your carpet, making the experience extremely smooth and fast and Mark the fitter did an amazing job.

We hope to assist you again in the future, take care.

Rated 5 out of 5 stars

Good service

Good service, very helpful, good advice from Anna at Arnold United Carpets. Time allowed to consider decision on choice and cost of carpet.
Thank you

December 4, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Ken, thank you for sharing how our Arnold store did.

We're delighted to hear that Anna could provide you with a good service and help you find the right carpet for you and your home.

We hope to assist you again in the future. Have a great day and weekend.

Rated 5 out of 5 stars

quick service

quick service from ordering to measureing to fitting mark the fitter very friendly did the job nothing to much trouble very pleased with my carpet would recomend

December 3, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Susan, thank you for sharing your experience with us.

Its a pleasure to hear that our Arnold store could provide you with a quick service from ordering in store to measuring in your home, and the fitter was very friendly. We're delighted to hear that you're pleased with the finished results.

Thank you again for your recommendation. We hope to see you again soon.

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish
Great customer service which is rare nowadays
Great deal
From now on i will not go anywhere else

October 31, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Maureen, thank you for taking the time to leave our Arnold store feedback.

We're so pleased the team could provide you with an amazing service from start to finish.

We look forward to your next visit with us, have a great day.

Rated 5 out of 5 stars

We visited today

We visited today, after just going into another place just down the road that treated us very rudely and badly. From the minute we walked in we were greeted warmly and looked after very very well even the fitter came out to help us ,made us feel looked after and could do enough to help, even giving a a discount on a roll end. Will be back to do the rest of our house as soon as we can ,wont go anywhere else now ,please go they will look after you and excellent value for money.

November 27, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Harrison, thank you for taking the time to leave our Arnold store such kind feedback.

Its a pleasure to hear that the store and the independent fitters could meet your expectations and provide you with an excellent service from start to finish.

We're so pleased that you're happy with the finished results. Thank you again for the recommendation.

Rated 5 out of 5 stars

Really friendly staffJust ordered our new carpet from…

Just ordered our new carpet from Michael really helpful not at all pushy and gave us a great deal. Really friendly staff and hopefully fitted for Christmas!

November 22, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Sally, thank you for sharing your experience with us.

Its great to hear that our Arnold store could meet your expectations and provide you with a 5 star service from start to finish.

We hope to assist you again in the future, have wonderful day.

Rated 5 out of 5 stars

Fantastic service once again!

This is the second time I’ve used the little United Carpets shop in Arnold (Nottingham), and once again I’m very happy with everything. The staff are very helpful and give great advice, and the fitter was absolutely fantastic. He contacted me the night before to confirm the time of arrival and turned up right on time. He was very polite, hard-working, and careful not to scratch any paint during the fitting process. Overall, I’m really pleased with both the service and the result. Highly recommend!

October 24, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Beata, thank you for taking the time to leave our Arnold store a review.

Its a pleasure to hear how the team could meet your expectations and provide you with a fantastic service, and you're happy with the end results.

We hope to assist you again in the future, have a great day.

Rated 5 out of 5 stars

Called in the Arnold shop yesterday was…

Called in the Arnold shop yesterday was met by a lovely team who helped me pick a lovely stairs carpet can't wait for it to be fitted

November 1, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi, thank you for taking the time to leave a review.

Its great to hear that our Arnold store could help you find the right stairs carpet for you and your home.

We hope to assist you again some time in the future, take care.

Rated 5 out of 5 stars

Fantastic carpet & service

I went here as a last resort after a bad experience elsewhere and they had the exact carpet I wanted could get it in and fitted within 2 days. Been and fitted today quick, reasonable and professional, I’ll be back thanks

September 23, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Lyndsey, thank you for sharing how our Arnold store did.

Its great to hear that the team could provide you with a 5 star service that met your expectations.

We look forward to your next visit, take care.

Rated 5 out of 5 stars

Customer friendly

Customer friendly, best prices offered, sound explanatory pitches, and quickest service delivery.

July 25, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Mr Arinze, thank you for leaving our Arnold store feedback.

We're so glad the team could make your experience with us a positive one.

Thanks again for the recommendation, have a great day.

Rated 5 out of 5 stars

Happy customer

The team in store were very helpful in advising us the best carpet for our home. They talked us through pricing and arranged for someone to come and measure up for us. Mark the fitter was great, had a nice chat with him before going to work and he just cracked on. Thanks to everyone who helped along the way.

August 20, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Olivia, thank you for taking the time to leave such kind feedback.

Its great to hear that our Arnold store could help you find the right carpet for you and your home.

Thanks again for the recommendation, we hope to assist you in the future.

Rated 5 out of 5 stars

Shop Experience Fantastic

Loved everything especially the advice given on the products available in the shop
Everything was great apart from all the rubbish being left in the room by the fitters , it’s very tricky to get rid of it without a vehicle.

June 27, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Mr Kelly, thank you for taking the time to leave a review.

We're so glad our Arnold store could provide you with such a positive instore experience.

We hope to assist you again in the future, have a wonderful day.

Rated 5 out of 5 stars

The men carpet fitters ere polite and knew what they…

The men were polite and knew what they were doing, didn't take them long.
Was told if my doors wanted shaving they would do it, when I asked if the doors shut ok they said yes, look and shut the kitchen door.
After they left I went to shut the stairs door and it wouldn't shut properly, so we had to do it.
Apart from that a very good experience

June 26, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello, thank you for taking the time to leave such kind feedback.

Its a pleasure to hear that our Arnold store and independent fitters could provide you with such a positive service.

We hope to assist you on any future projects you may have, take care.

Rated 5 out of 5 stars

Arrived on time he did a splendid job.

June 14, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Steve, thanks for sharing how our Arnold store did.

We're so glad that the team could provide you with a positive service.

We look forward to your next visit with us, have a great day

Rated 5 out of 5 stars

Popped in to store a really

Popped in to store a really
Pleasant and very helpful chap
Also a superb job also a nice
Chap would highly recommend

May 16, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hi Lionel,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team and that you would highly recommend!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Arnold

Rated 5 out of 5 stars

Really helpful instore

Really helpful instore. Fitting done nicely & arrived as arranged.
Carpet looks great

April 30, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Thank you for taking the time to leave your feedback and for your kind words. They will be passed onto the team. We hope to see you again soon.

Rated 5 out of 5 stars

United carpets and beds Arnold

Andy helped me choose the carpet for the bedroom and stairs. The fitting was more or less straight away. Another carpet company said it would be a 4 week wait. You can pay a deposit and full payment after fitting. The carpet fitters were excellent, clean, tidy and took everything away. I was really pleased I went in again and purchased a mattress. My son said he didn't realise how bad the other mattress was until he tried the new diamond pocket Andy suggested. Highly recommend you visit the shop.

May 12, 2025
Unprompted review
United Carpets & Beds - Arnold logo

Reply from United Carpets & Beds - Arnold

Hello Miss Willett, thank you for taking the time to leave such a kind review!

We're so glad that our Arnold store could meet your expectations and provide you with a 5 star service.

Thanks again for the recommendation, We hope to assist you on your next project, take care!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look