Got my carpets sorted by the amazing ray, got everything sorted today within half an hour! Honestly best carpet place in hull by far definitely recommend 10/10 service
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rob was knowledgable, offering good guidance on suitable carpet for a bedroom. Found us a good price and helped us out with the blue light card discount. Can’t say fairer than that.
Company replied
Robert at the Daybrook branch knew his onions as he used to be on the tools (very knowledgeable). Great service. Beat the competition over the road by £70.
Company replied
The NG5 store team are amazing. They always offer excellent advice, are very helpful and go the extra mile for their customers. I have made multiple purchases in the store and will always come back... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
27-31 Mansfield Road, NG5 6AJ, Nottingham, United Kingdom
- 0115 920 9331
4.7
Excellent
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer friendly
Customer friendly, best prices offered, sound explanatory pitches, and quickest service delivery.
July 25, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Mr Arinze, thank you for leaving our Arnold store feedback.
We're so glad the team could make your experience with us a positive one.
Thanks again for the recommendation, have a great day.
Happy customer
The team in store were very helpful in advising us the best carpet for our home. They talked us through pricing and arranged for someone to come and measure up for us. Mark the fitter was great, had a nice chat with him before going to work and he just cracked on. Thanks to everyone who helped along the way.
August 20, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hello Olivia, thank you for taking the time to leave such kind feedback.
Its great to hear that our Arnold store could help you find the right carpet for you and your home.
Thanks again for the recommendation, we hope to assist you in the future.
Shop Experience Fantastic
Loved everything especially the advice given on the products available in the shop
Everything was great apart from all the rubbish being left in the room by the fitters , it’s very tricky to get rid of it without a vehicle.
June 27, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Mr Kelly, thank you for taking the time to leave a review.
We're so glad our Arnold store could provide you with such a positive instore experience.
We hope to assist you again in the future, have a wonderful day.
The men carpet fitters ere polite and knew what they…
The men were polite and knew what they were doing, didn't take them long.
Was told if my doors wanted shaving they would do it, when I asked if the doors shut ok they said yes, look and shut the kitchen door.
After they left I went to shut the stairs door and it wouldn't shut properly, so we had to do it.
Apart from that a very good experience
June 26, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hello, thank you for taking the time to leave such kind feedback.
Its a pleasure to hear that our Arnold store and independent fitters could provide you with such a positive service.
We hope to assist you on any future projects you may have, take care.
Arrived on time he did a splendid job.
June 14, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Steve, thanks for sharing how our Arnold store did.
We're so glad that the team could provide you with a positive service.
We look forward to your next visit with us, have a great day
Popped in to store a really
Popped in to store a really
Pleasant and very helpful chap
Also a superb job also a nice
Chap would highly recommend
May 16, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Lionel,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team and that you would highly recommend!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Arnold
Really helpful instore
Really helpful instore. Fitting done nicely & arrived as arranged.
Carpet looks great
April 30, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Thank you for taking the time to leave your feedback and for your kind words. They will be passed onto the team. We hope to see you again soon.
United carpets and beds Arnold
Andy helped me choose the carpet for the bedroom and stairs. The fitting was more or less straight away. Another carpet company said it would be a 4 week wait. You can pay a deposit and full payment after fitting. The carpet fitters were excellent, clean, tidy and took everything away. I was really pleased I went in again and purchased a mattress. My son said he didn't realise how bad the other mattress was until he tried the new diamond pocket Andy suggested. Highly recommend you visit the shop.
May 12, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hello Miss Willett, thank you for taking the time to leave such a kind review!
We're so glad that our Arnold store could meet your expectations and provide you with a 5 star service.
Thanks again for the recommendation, We hope to assist you on your next project, take care!
Great service
Great service, fast, helpful, very reasonably priced, will only use them going forward.
March 28, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Charlotte, thank you for taking the time to leave us a review!
We're so pleased that our Arnold store was able to meet your expectations and provide you with a great, fast & helpful service.
We will look forward to your next visit with us, have a fantastic day!
It took me and my partner 2hours to…
It took me and my partner 2hours to clean up after they had been.i also had to pay someone to come out and re hang a door that was taken off .that cost me 50 pounds .I was not happy at all
February 16, 2025
Unprompted review
Reply from United Carpets & Beds - Arnold
Good afternoon Wayne, thank you for taking the time to leave us a review!
We're disappointed to hear that the independent fitters failed to meet your expectations, resulting in your experience being made a negative one. Please don't hesitate to email us at customerservice@unitedcarpets.net if you feel there is anything we can do to turn your experience around.
Kind Regards
The United Team
Excellent service all round.
The sales person was welcoming and had a wealth of knowledge concerning his products and was able to give professional advice and support.
The carpet fitter was very skilled in laying down the carpet and completed the task in good time.
December 18, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hello, thank you for taking the time to leave us feedback! We're so glad our Arnold store could meet your expectations and provide you with a positive experience, have a fantastic afternoon!
A long wait…….,
This would have been a 5* had all works been completed on the day I was booked in for. When the fitters arrived they wasn’t able to fit 3 sections of the flooring due to the incorrect measurements from the shop owner. I got a call the following week from shop owners partner to say they couldn’t source my requested flooring for the next arranged date, this cost me 2 extra days of lost wages, my other half had to ring and chase them, they offered me a little refund (£150) in compensation for lost earnings. It then took 4weeks for them to be able to complete the works. Fitters themselves where spot on, very professional and did a fantastic job
November 13, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Mrs Hardaker,
Thankyou for taking time to leave us a review.
We apologise for the delay in fitting and are happy to hear that our independent fitters was able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Arnold
I've had very good advice and service
I've had very good advice and service from the shop staff and from the carpet fitters. They are very experienced and will direct you to the right products. And even though the little shop at Mainsfield Road looks small and hidden away, it has everything you can imagine for your floor!
October 31, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Jacqui, thank you so much for taking the time to leave us a review! We're so glad to hear that you was happy with the range of products in our Arnold store! Its great to hear that you received a positive service from our team, we hope you have an amazing Christmas!
Good quality carpet.value for…
Good quality carpet.value for money.nice customer care services. Fitted well.totally satisfied.
October 24, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Sunu, thank you for taking the time to share with us how our Arnold store did! Its great to hear that they met your expectations and provided you with such a positive service. We hope to assist you again in the future!
Laminate flooring sales and fitting.
Thank you Arnold United Carpets.
Good sales service, from measuring to choice of flooring and fitting advice. Very good knowledge of products and excellent communication/customer service. Also arrangement of fitting very good. Would recommend .
October 18, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi, thank you so much for taking the time to leave us a review! we're so glad to hear that our Arnold store was able to make your experience with us a positive one, with a great sales service! Its also brilliant to hear that the fitters met your expectations, we hope to assist you again in the future!
United Carpet's
The gentleman at United Carpets was very friendly and was willing to work with my budget. He made me feel like a valued customer. The fitters of the laminate flooring were very efficient and did a wonderful job.
Thanks to all. X
November 1, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hello Sonia, thank you so much for taking the time to leave us a review! its great to hear that our Arnold team made you feel like a valued customer and was very friendly, and helped you find the right product to suit your budget. We hope you love your new laminate!
Reply from United Carpets & Beds - Arnold
Hi Andrew, thank you so much for taking the time to leave us a review!
The guy who served us was friendly…
The guy who served us was friendly helpful and polite. Carpet is fine.
September 21, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Brian, thank you so much for taking the time to share your experience with our Arnold store with us! We love to hear about how we did, and its great to see you recieved a brilliant service, we hope you have a fantastic afternoon!
Nice guys- friendly and knowledgeable
Nice guys- friendly and knowledgeable
October 1, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Tracy, thanks so much for the review! We hope to see you again in the future.
It was fab everybody was helpful and…
It was fab everybody was helpful and kind the fitters were friendly helpful and kind would recommend this company plus they are very informative they let you know when they comming and let you know how far away they are
October 25, 2024
Unprompted review
Reply from United Carpets & Beds - Arnold
Hi Ann, Thank you so much for taking the time to leave us a 5 star review, we really do appreciate it! Its brilliant to hear how our Arnold store made your experience with us a positive one. We hope to assist you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.