United Carpets & Beds - Cardiff Reviews 

Pat was great. Very knowledgeable, professional and patient. Diolch 😊

Great service from the Cardiff branch and very fast. Elton sorted everything for me from quoting to actually doing the fitting and went above and beyond. Many thanks.

The sales lady was great. understood what i wanted and advised on carpet and underlay. which turned out right.
The carpet fitters was punctual and done a great job
Thankyou everyone

I have known the company for quite a while, so when I needed a new stair and landing carpet, I decided to pop in. I gave them an idea of what I was looking for and the sales staff was so helpful. Surveyor came out to confirm measurements and placed the order straightaway.
I didn't need to call anywhere else, United carpets were very helpful and obliging. Would recommend them, the service was first class .

Great service and lovely carpets at very good price

Very good selection of carpets, underlays and accessories with sound advice from the sales team. The estimating process was accurate with the final pricing transparent-no hidden extras tagged on.
My only negative was the tidying up after the fitters had done their job. 2 trips to the skip, 2 hours of tidying up after them so far, with 2 doors to trim and re-hang yet to do.

Good selection of carpets at a reasonable price. Customer service was excellent. The actual fitting by the carpet fitters was of a high standard

Very good service short delivery time and fitted on time and did very good job

We came into the shop to order some carpet for our staircase and landing. We showed them an accurate drawing and photographs so there was no misunderstanding of information. One of the staff members priced up the carpet and fitting. On the day of the fit the carpet fitter was extremely rude and said that he’d expected the carpet to have been taken up for him. The staff member at the shop didn’t ask me and admitted after a phone call that he didn’t ask me to take anything up and the fitter asked for £100 more as he had to strip the carpet and lay one more extra tread on the bottom. His aggressive attitude and general rudeness would have been enough for us to turn him away but by then he’d already ripped off the third step carpet so we were in a no-win situation. Following a complaint email to the store, the branch manager took over two weeks to reply and then disclaimed any connection with the fitters and said that they were all self-employed and the bottom line was that it was nothing to do with them. Having been past customers, we were expecting a level of service a little bit better than what we received. For someone to come in your home and rant and rave aggressively it’s just not acceptable. Just imagine if we were elderly or vulnerable or simply couldn’t afford the additional amount? We will not be using United carpets again.

Staff in store very helpful and carpet fitters were great

Choice of carpets, great staff advice, good communication and speedy fitting

Due to the state of our carpets we needed recarpeting urgently when we moved into our house and united Cardiff came were amazing - they came to measure up at short notice and provided samples based on requirements we gave, they spent time consulting with us on what the best options/solution was, and the fitters did a fantastic job. We are very grateful for the special effort and thank you for the great service.

Great service in the shop and a large range to choose from, carpet fitters were very good and quick

Lovely underlay and carpet

My experience instore was excellent - the advisor was patient and gave good advice regarding the performance of underlays and carpets, and the lead-times. On the installation day I was very disappointed by the workmanship of the fitter, Jason. Firstly, Jason’s apprentice dropped the large and heavy carpet roll (25sqm) on my neighbour’s car, scratching it. Whilst Jason fitted the carpet very quickly, there were several downsides to such haste. I found large splatters of carpet adhesive on my freshly painted walls. There was also carpet adhesive on almost all of the freshly painted skirting boards because the fitter used a wedge covered in adhesive to tamp the edges of the carpet against the skirting. I spent hours scrubbing the adhesive off the walls and skirting. Additionally, the fitter left several dents in the skirting from careless knocks with the wedge. The T-bar in the doorway was not correctly fitted since it is loose at one end because the apprentice cut-off the end with the nail holes which could have been avoided if he had either made two smaller cuts off both ends or simply drilled additional nail holes. The T-bar is also misaligned. This was rushed and sloppy work with no attention to detail and no respect for my property. I suggest that United C&B should never allow Jason to install carpet for its customers again. The carpet itself is very good and I am pleased with its level of quality.

Excellent service quick and my hall stair and landing looks amazing and bedroom highly rrecommend. X

Fantastic service from start to finish.
Very pleased with carpet and the team that fitted.

Showroom staff were excellent, very knowledgeable and extremely helpful.
Excellent value and quality.
The fitters arrived as planned did an excellent job and cleared up after them bagging all the waste

I had a good idea of what colour and pile i wanted for my carpet.
Was taken to perfect options straight away. The gentelman sorted everything out for me and took all my stress away with measurements underlay, fitting and pricing.
He did the same with the laminate flooring I wanted.
Extremely knowledgeble advice. All the worry about thinking this is something you dont do much in a lifetime was so easy with professional help. He asked questions about buget to door bars and space underdoors. Things I had not considered.
Im so happy with both my new floorings thanks to Elton at United. Cant thank him enough. If I had ordered online somewhere I hate to think what my floors would look like now haha

I have used united carpets for a few years now and have always received good service that’s why I go back there and are going back Monday for more carpets