Elton made it easy for us to choose our carpets everything went smoothly , very professional , I think he needs a pay rise
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Used 7 years ago so high expectations & were not disappointed. Fabulous service from Pam & Steve from ordering to measurement. Very knowledgeable with good advice on options to suit our needs. Wide ca... See more
Company replied
Liam Smart at the Cardiff branch has been extremely helpful answering all my questions patiently. Which I appreciate very much since we are trying to juggle alot of things at once as we are moving hou... See more
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Very good selection of carpets, underlays and accessories with sound advice from the sales team. The estimating process was accurate with the final pricing transparent-no hidden extras tagged on. My... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Sloper Road, CF11 8AA, Cardiff, United Kingdom
- 029 2038 3770
4.4
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Very helpful and polite staff, great value
Very helpful and polite staff. Honest with advise and great cost.
Also arranged fitting which was fast, clean and professional. Very good value and great service.
September 2, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you a great price as well as arrange fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
I’m delighted with my new bedroom…
I’m delighted with my new bedroom carpet. The purchase was easy with a very helpful salesman advising me when my first choice worked out too expensive. He was able to compromise and I got a good deal. The fitters were absolutely lovely. So helpful and polite. Helped load the old carpet in to my car for disposal. Everything done and left tidy within an hour! I’d certainly go back to United Carpets & Beds. Great local store.
August 5, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Dianna Mcmahon, we're so glad that we were able to go above and beyond for your project!
We hope to see you again soon for your next renovation.
All the team at United Carpets
I was very pleased how the carpet was…
I was very pleased how the carpet was fitted in my bedroom. The fitters moved the contents that were in my bedroom. The bedside cabinets were very very heavy. I don't expect the fitters to hoover not at all but the bits from the carpet was just left in piles and then they put the cabinet on top of the bits instead of trying to gather them in sections so I had to move the cabinets myself which was a job and a half to get the bits up from the carpet. I was not pleased at all.
August 6, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi,
Thankyou for taking time to leave us a review.
We are happy to hear that you are happy with your new carpet and that the fitters was able to move your furniture.
In regards to the tidying of the carpet we apologise for any inconvenience caused and all of your feedback will be passed onto management for review.
Kind regards
The United Team
great experience the fitted was lovely…
great experience the fitted was lovely think it was matt. super fast
June 28, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Ann,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitter Matt delivering a professional experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
The staff were very helpful and…
The staff were very helpful and knowledgeable. We picked a great quality carpet and were very pleased with how it looked when my husband put it down
May 25, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Amanda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and love your high quality carpet.
We look forward to assisting you again soon.
All the best,
United Carpets and Beds Cardiff
After care of vinyl
Lovely people.. wish I had been advised on cleaning of the vinyl before purchase. No bleach, warm water not hot as it will melt.. we had to go around afterwards and seal the vinyl with clear silicone, as if any water gets down skirting then it will ruin the vinyl and we had it laid in our bathroom lol. Nice finish by the fitters. Thank you.
June 8, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Aimee,
Thankyou for leaving us a review.
We are happy to hear that our independent fitters delivered a professional service and all of your feedback will be passed onto store management for a review of our service.
Once again, thankyou for leaving us a review.
The United Team
We visited the shires room and decided…
We visited the shires room and decided on some carpet. We were told that the fitters would come at 9.30 am because our house was within a mile of the store. I arranged to take the day off to be at the house on time and at 9.25, I got a call from the fitters saying they'll be coming at 4 pm. They said the shop shouldn't have given us a time but they did. Do I lost a day at work, which wasn't ideal. Other than that, all was well
June 3, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Cecile,
Thankyou for leaving us a review.
We are disappointed to hear about the communication you received from the team. All of your comments will be passed onto store management for a review of our service.
All the best,
United Carpets & Beds Cardiff
Good quality carpet fitted well
April 9, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Robert,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Good helpful customer service
May 27, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Really enjoyed the service and the…
Really enjoyed the service and the price!
March 12, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Doug,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the store able to advise you on our huge range of products and get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Bought an off cut piece of carpet which…
Bought an off cut piece of carpet which was luckily big enough for the room. Good service at store and the guys who come to fit were a laugh. Would go back
March 20, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Rob,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you in store and the fitters delivering great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Excellent sales and customer care
Excellent sales and customer care.
Fitting was done by very nice people.
Excellent value best around
February 19, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Thanks for taking the time to leave us your feedback.
We look forward to seeing you again soon for your next project.
The three men that came to put the…
The three men that came to put the vinyl down were helpful,polite, and very clean workers
February 17, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Anne,
Thankyou for leaving us a 5 star review,
We are happy to hear that you had a great fitting experience with the team providing excellent service when fitting your new vinyl flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Great service
Friendly sales staff. Top quality carpet at a very reasonable price and was fitted to a high standard. Very happy
January 19, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to find you a great carpet at a great price as well as the fitting team going above and beyond to fit to a high standard.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Reply from United Carpets & Beds - Cardiff
Hi Sarah,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service from the team at United Carpets & Beds Cardiff.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Cardiff
Reply from United Carpets & Beds - Cardiff
Hi Justine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Cardiff with the team being delighted that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Great company
Great company used many times over always please with our items and the fitting teams are always excellent
January 13, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service in-store and at fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Carpet good quality
Carpet good quality, men were quick and sufficient, plus polite
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Claire,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have had a great fitting experience with the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff.
Very good price and very helpful in…
Very good price and very helpful in store. The fitters were prompt and managed to fit all flooring in a single day.
January 8, 2024
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Matthew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience and received great service from the team in-store and a great price for your flooring.
Our fitters will be delighted to hear that you had a great fitting experience with them working quickly and efficiently to get all the work done in a day.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Cardiff
Fantastic company and great set of…
Fantastic company and great set of fitters. Been using the company for a while and they have always delivered. Thanks for sorting my home with nice carpets
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Joseph,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you once again have had a great in-store and fitting experience with the team at United Carpets & Beds Cardiff.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Cardiff
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