United Carpets & Beds - Cardiff Reviews 

Great carpet & fitters.
Shame we had to pay the fitters in cash when the van they turned up in had free fitting painted on it. Sort out your advertising maybe?

delivered on time
fitters were very profesional and competent but friendly at all times
left our property clean and tidy
over all excellent

Good product, delivered on time by helpful guys

Always a great service from Elton and the team, with good prices and a great variety of stock. Would highly recommend!! A***

Well stocked showroom great prices knowledgable amiable salesman.

3rd time we have used United Carpets and Beds. Excellent customer service, friendly, knowledgeable and professional. Great range of carpets and off cuts. Recommend carpet fitters who did a wonderful job. Would not go anywhere else. Can not fault at all. 5*

Helpful staff. Quality products. No pressured sales. Carpet fitters are great too

Carpet was not cut to the right size. The carpet was 200mm short. But the fitter had joined it from the waste on the width. Otherwise I would have asked for a replacement.

Really helpful, good quality easy experience. Would highly recommend.

Cardiff branch, Sloper Road.
What an incredible experience from start to finish. Thanks to Pam in store, the gent who came to measure up, and the fitters (sadly didn't get any of their names) for a smooth service. From recommendations right down to the underlay for the carpets, to the kitchen vinyl I couldn't fault them.
I needed to delay the fitting for a few weeks from the day of ordering as there was painting and decorating to be done first, not a problem.
One of the doors had an issue closing afterwards and within a day of calling to ask about it, the fitter was back and solved the problem in 5 minutes.
They were thorough, clean and tidy, polite, respectful and a pleasure to have in my home.
So my living room, kitchen, hall stairs and landing are done ready for Christmas. Next year will be bedrooms and I am already planning my return to the showroom.
Merry Christmas United Carpets.
One very happy customer 🎄😁

Punctual. Quick no fuss.

The customer service from Pam was simply excellent - personable, knowledgeable and clear about the carpets and underlay we bought. Pam helped guide me through a first time experience in buying carpet for my apartment with care and attention to selecting the right choice. Everything was booked within time with the fitter Gary who also did a fantastic job of fitting. Highly recommend this great local company.

Great service, easily able to amend my order to add more carpet. Very reasonable and really happy with the result.

Absolutely awful service and staff. Both racist and ableist.

On purchasing carpet they failed to advise that there were additional delivery and fitter referral charges. These were included in the price and not detailed on the invoice. Apparently it’s all ok because there were signs up to this effect and I was happy with the overall price. I am sight impaired and use a white stick, which I had with me when

I should have cancelled the order at this point but liked the carpet so proceeded.

The fitters arrived this morning in the rain, put off cuts on the drive and left the carpet outside in the rain. Didn’t use shoe protectors inside which resulted in wet boots on the underlay which was very wet in places. On complaining about this I was told it wasn’t raining and the carpet isn’t get wet, that they can’t hover so things will get wet, the fitter went off on a rant he wants to get in, do the job and get out, they’re not here for customers. I told him I wouldn’t be spoken to like that in my own home. He told me i had a choice they could lay the carpet or go. I told them to go. On dumping the damp carpet in my hallway he called me a f-ing lunatic and as he walked off slamming the door said p•kis f-ing hate them. I challenged him and asked who do you hate and he changed it to customers.

The underlay is torn where it’s been laid and still very wet in places.

Bags of rubbish have been left strewn through the house.

My partner spoke to the shop and was told there are 2 sides to every story and that I was obstructive.

Apparently United Carpets doesn’t employ the fitters, they’re self employed. This one turned up in a United Carpets van so, he’s definitely representing the company.

This is absolutely appalling service and I cannot believe that in this day and age people like this are still being employed in customer facing roles. Absolutely disgusted.

If you consider yourself any ally or share lived experience, please don’t subject yourself to this company

From choosing my carpets right down to the fitting everything was amazing. Such a fabulous choice and excellent prices. I only ever go here for my carpets and would definitely recommend them. Elton the manager is always very helpful and nothing is too much trouble.

Staff were knowledgeable. Their advice was useful and helpful in making my decisions. I was happy with the price although some elements could have been made more transparent, but overall happy with my purchase and the service provided.

Very good service. Staff very helpful and very good selection of carpets and flooring.
First class fitting.Thank You.

A Friendly and professional service from United Carpet and Beds....I was helped and given advice from choosing my carpets, to quotation and fitting. Would recommend to anyone.

United carpets sloper road Cardiff
Never fail to be excellent on advice and service

Definitely recommend,
Customer service is brilliant, staff are great with helping you choose. And the carpet layers were such a fantastic team of 3.