Elton made it easy for us to choose our carpets everything went smoothly , very professional , I think he needs a pay rise
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Used 7 years ago so high expectations & were not disappointed. Fabulous service from Pam & Steve from ordering to measurement. Very knowledgeable with good advice on options to suit our needs. Wide ca... See more
Company replied
Liam Smart at the Cardiff branch has been extremely helpful answering all my questions patiently. Which I appreciate very much since we are trying to juggle alot of things at once as we are moving hou... See more
Company replied
Very good selection of carpets, underlays and accessories with sound advice from the sales team. The estimating process was accurate with the final pricing transparent-no hidden extras tagged on. My... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Sloper Road, CF11 8AA, Cardiff, United Kingdom
- 029 2038 3770
4.4
Excellent
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Excellent work
Excellent work by the carpet fitting team. Very prompt and friendly service. Would highly recommend.
February 17, 2023
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Rhys
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent customer service. Used 7 years ago so high expectations &…
Used 7 years ago so high expectations & were not disappointed. Fabulous service from Pam & Steve from ordering to measurement. Very knowledgeable with good advice on options to suit our needs. Wide carpet & lino choice available, excellent value & great quality. Fitters were great & worked around heavy items we weren’t able to move. Excellent service from start to finish, would highly recommend.
December 30, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Julie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
United Carpets Cardiff - good service
Good service and advice. Purchased carpet for house.
Elton was very helpful.
December 23, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
carpet good fitters bad
good quality carpet from united carpets and shop gave i great service.
However, the fitters were from an external company and were rude to myself, and the painter who was still decorating the downstairs.
If i were to order again i would check who was fitting my carpets first.
November 23, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Yvette
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great customer service in store and…
Great customer service in store and after care over the phone.
Sample sent promptly. The fitter that was used completed the overall positive experience.
December 12, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Caroline
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
What an absolutely amazing team of…
What an absolutely amazing team of fitters.I had my flat carpeted by the same fitters twice and they were polite and even moved my furniture for me and then put it back too.Brilliant company.Highly recommend them.
October 3, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Tony
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Liam Smart at the Cardiff branch has…
Liam Smart at the Cardiff branch has been extremely helpful answering all my questions patiently. Which I appreciate very much since we are trying to juggle alot of things at once as we are moving house. He has been very professional and helpful, a credit to the Cardiff branch. Looking forward to having the carpet fitted soon.
December 12, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
That was nice and quick
That was nice and quick, good quality and easy to clean. Nobody see my dog's hair on it :-)
September 5, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Hi Ewa,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Pam Mcgowan
I went into your store in sloper road Cardiff cf118AA and was looking to get some information about carpet and laminate flooring. I was approached by a lovely lady called Pam. Pam explained about the different types of laminate and colour matched laminate to carpet for me. Pam had excellent product knowledge and explained all the benefits of different types of carpet and laminate and also what underlay was best for each product. Prompt turn around for the gentleman steve James to come out and measure up and steve was very clear and accurate. I then orderd my carpet and laminate the same day that it was measured. Pam explained everything in full and was very knowledgeable and helpful but very professional. I am very happy with the service I received. Definitely will be recommending. When you are spending a lot of money on a product you want to know you are doing the right thing and pam did everything she could to help and explain.
September 15, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Good Morning Ros,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Excellent value for money
Excellent value for money, quick fitting. On time and professional
August 2, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Good Morning Ellen,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Very pleasant fitters and did an…
Very pleasant fitters and did an excellent job
August 12, 2022
Unprompted review
Reply from United Carpets & Beds - Cardiff
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
Great service thanks
Great service rung me to tell me when the carpet was due and carpet was as describe thanks
August 11, 2022
Reply from United Carpets & Beds - Cardiff
Hello
Thank you for sharing your experience with our company. Your feedback means a lot to us and we use it to ensure we give the very best possible service.
Best regards
The United Team
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