We have purchased from United Carpets on several occasions now as we work through our bungalow renovation. Always lovely, friendly helpful staff. Highly recommend.
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See what reviewers are saying
Moira Paul in Chester were most helpful and knowledgeable in store.. the fitting was excellent and I have no hesitation in recommeding United Carpets
Company replied
Excellent service. Although we had to initially wait for our bed as our suppliers awaited new deliveries, this wait didn't cause us any problems. As long as we knew and were kept informed, which we we... See more
Company replied
Carpet is now coming out of carpet grip top of stairs tripping hazard. Also walking upstairs halfway and upwards I can feel the tacks from the carpet in my toes. From carpet track keeping carpet under... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3, Sealand Trade Park,, Bumpers Lane, CH1 4NW, Chester, United Kingdom
- 01244 562 240
4.7
Excellent
46 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a mattress at a great price…
Bought a mattress at a great price service was first class!
May 27, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Paul, thank you for taking the time to leave a review.
Its a pleasure to hear that our Chester store could make your experience with us a positive one.
Thank you so much for the recommendation. Take care.
Moira Paul in Chester were most helpful…
Moira Paul in Chester were most helpful and knowledgeable in store.. the fitting was excellent and I have no hesitation in recommeding United Carpets
April 29, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Ann, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Chester store.
Thank you so much for the recommendation. Take care.
Paul & moira are great helpful and the…
Paul & moira are great helpful and the carpet is excellent quality great price and service would highly recommend
May 21, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Phil, thank you for taking the time to leave a review.
We're so pleased that our Chester store could meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Take care!
Highly recommend
We have purchased from United Carpets on several occasions now as we work through our bungalow renovation. Always lovely, friendly helpful staff. Highly recommend.
April 3, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Wendy, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Chester store.
Thank you so much for the recommendation. Take care.
The sales associate was very helpful…
The sales associate was very helpful and helped us to decide on the best carpet to suit our needs. He also excelled in trying to fit our very tight timescale.
May 2, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Alana, thank you for taking the time to leave a review.
We're so pleased that our Chester store could help you find the right carpet that best suits your home and needs.
We hope to assist you again in the future. Take care.
Very pleased
Fantastic service from start to finish
Looking at ordering more flooring soon
February 25, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Sara, thank you for taking the time to share how our Chester store did.
We're so pleased that you're happy with the service that you recieved from the team.
Thank you for the recommendation. Take care.
I had a very tight budget and very…
I had a very tight budget and very tight turnaround time and Moira at the Chester Bumpers lane store was absolutely amazing, she found a carpet for three bedrooms from end of rolls that were very close in colour and was so friendly and approachable and took care of finding an excellent carpet fitter at really late notice too. Not patronising, just helpful and practical and will definitely be going there for next carpet, thank you!
March 7, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi, thank you for taking the time to share how our Chester store did.
We're so glad that Moira could help you find the right carpet that best suited your home and budget.
We're so glad that you're happy with the finished results. Take care.
Fantastic sales advice
Marge was a fantastic sales assistant. She listened to want we wanted and found flooring that exactly matched what we wanted.
The fitters did a fantastic job
January 17, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Jan, thank you for taking the time to share our Chester Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Amazing
Amazing, Moira was so knowledgeable, approachable and found a brilliant deal for us at very short notice for 3 bedrooms and managed to source a fitter very quickly also. Great choice of carpets at very decent pricing, will definitely be back!
March 1, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Lauren, thank you for taking the time to leave a review.
Its great to hear that our Chester store was able to help you find the product that best suited your home and budget.
We're so glad that you're happy with the overall service that you recieved. Take care.
Reply from United Carpets & Beds - Chester
Hi John, thank you for taking the time to share our Chester Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service with good prices.
We hope to assist you again in the future. Take care.
Excellent Service
Excellent service. Although we had to initially wait for our bed as our suppliers awaited new deliveries, this wait didn't cause us any problems. As long as we knew and were kept informed, which we were. The day delivery was scheduled we initially received a two hour delivery window. They were slightly early but again not a problem as they messaged us in advance to say we were next on their schedule. Excellent service when they arrived as well. The road we live in can be a nightmare for parking so one of the delivery men kept an eye out on the street in case the van needed to be moved. Excellent product, excellent service. Highly recommended.
February 13, 2026
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Frank, thank you for taking the time to share your experience.
We're so pleased to hear that our Chester store was able to meet your expectations and provide you with an excellent service with an excellent product.
We hope to assist you again in the future. Take care.
What a lovely team in Chester
What a lovely team in Chester! Everything ran smoothly. Thank you
December 13, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Antonia, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Chester store.
Thank you again for the recommendation. Take care.
Welcoming in store and good customer…
Welcoming in store and good customer service. Plenty of parking
December 20, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Josephine, thank you for taking the time to leave a review.
We're so pleased that you're happy with the welcoming service that you recieved from our Chester store.
Thank you again for the recommendation. Take care.
The sales man was polite not rushing…
The sales man was polite not rushing me and the lads who fitted the flooring were good cleaned up a n d did good job
November 19, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Christopher, thank you for taking the time to share how our Chester store did.
We're so glad that the team could make your experience with us a positive one that met your expectations.
We hope to assist you again in the future. Have a great day.
Lovely friendly staff
Lovely friendly staff job looks really nice definitely using this place again
October 22, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Dane, thank you for your kind feedback.
Its great to hear that our Chester store could make your experience with us a positve one.
We look forward to assisting you again in the future, take care.
Very friendly and helpful staff in the…
Very friendly and helpful staff in the store and very efficient and competent staff that fitted the carpet and vinyl flooring
November 17, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Tracey, thank you for your kind feedback.
Its great to hear that our Chester store could make your experience with us a positve one.
We hope that you love your new carpet and vinyl, have a wonderful day.
Booked and fitted really quickly
Booked and fitted really quickly. Good quality
August 12, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Kath, thank you for taking the time to leave a review.
We're so pleased our Chester Store could provide you with a quick and efficient service that met your expectations.
We hope to assist you again in the future, take care.
Reply from United Carpets & Beds - Chester
Hi colin, thank you for taking the time to leave a review.
Its great to hear that our Chester store could meet your expectations and provide you with a 5 star service.
We hope to assist you with any future projects you may have, take care.
The sales lady was very informative…
The sales lady was very informative about which carpet to look for and
very helpful polite and helped us decide on a carpet to suit our room.
August 26, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Philip, thank you for sharing how our Chester store did.
Its great to hear that the team could help you find the right carpet for you and your home.
We hope to assist you with any projects you may have in the future, take care.
Excellent Customer Experience
Excellent customer service and a smooth experience in making our choice and fitting arrangements thank you
June 27, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Jeff, thank you for taking the time to leave our Chester store a 5 star review.
We're so pleased the team could provide you with excellent customer service and a smooth experience.
We hope to assist you with any projects you may have in the future, take care!
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