We have purchased from United Carpets on several occasions now as we work through our bungalow renovation. Always lovely, friendly helpful staff. Highly recommend.
Company replied
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See what reviewers are saying
Moira Paul in Chester were most helpful and knowledgeable in store.. the fitting was excellent and I have no hesitation in recommeding United Carpets
Company replied
Excellent service. Although we had to initially wait for our bed as our suppliers awaited new deliveries, this wait didn't cause us any problems. As long as we knew and were kept informed, which we we... See more
Company replied
Carpet is now coming out of carpet grip top of stairs tripping hazard. Also walking upstairs halfway and upwards I can feel the tacks from the carpet in my toes. From carpet track keeping carpet under... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3, Sealand Trade Park,, Bumpers Lane, CH1 4NW, Chester, United Kingdom
- 01244 562 240
4.7
Excellent
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable & helpful
Very knowledgeable & helpful. Went out of their way to assist us & purchased an excellent quality carpet that was fitted the following Monday.
November 25, 2023
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Alison,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience with the team at United Carpets & Beds Chester who went above and beyond to assist you with your new carpet and quick fitting.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Chester
Very helpful assistants
Very helpful assistants. We had a whole house to do and we managed to get all 7 carpets from the end of rolls range which are really good quality and also enabled them to arrange fitting for the same week as didn't have to order any carpets in.
November 30, 2023
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Susan,
Thankyou for leaving us a review.
We are happy to hear that you had a great experience at United Carpets & Beds Chester and had a quick and efficient service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chester
Good products, service a little disappointing
There was red pen left on the light grey carpet from where the fitters had marked it without realising. I had to clean this up myself. The products themselves were great, and I’m happy with them. I would have liked a breakdown of what each item cost in store as I was just given a price for the whole process.
November 30, 2023
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Patricia,
Thanks for taking the time to leave us a review. I am happy to hear that you are enjoying your new carpet. With regards to the red mark, I'm really sorry to hear this, we like to leave your new carpet looking pristine, however on the rare occasion that anything like this does happen, just let the store know and we will be happy to come and correct it for you.
You can request an itemised bill from the Chester store which they will be happy to provide, should you wish.
Thanks Again for taking the time to leave us a review and for shopping with United Carpets and Beds
New bed…
I bought a new bed from Chester Store with the help of the lovely Manager, Moira. It is comfortable and looks very luxurious. I am very happy with the service and help received as I have a few mobility issues and it was important to me to get the right bed.
The only downside is that one of the delivery guys badly scraped one of the newly decorated walls in my room. I spoke to the store manager who were very apologetic. I’m pleased to say a week later I was reimbursed for the costs of repairing and repainting my wall by Moira whilst the company are still deciding what to do.
Overall I’m very happy.
November 17, 2023
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Victoria,
Thankyou for leaving us a 5 star review.
We are delighted to hear that Moira was able to assist you with your new bed purchase in making sure it was the perfect one for you.
On the rare occasion that things like this do happen we work hard to resolve any issues that occur in a prompt manner like you have experienced.
Once again thanks for taking time to leave us such a wonderful review.
All the best,
United Carpets & Beds Chester
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