We have purchased from United Carpets on several occasions now as we work through our bungalow renovation. Always lovely, friendly helpful staff. Highly recommend.
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See what reviewers are saying
Moira Paul in Chester were most helpful and knowledgeable in store.. the fitting was excellent and I have no hesitation in recommeding United Carpets
Company replied
Excellent service. Although we had to initially wait for our bed as our suppliers awaited new deliveries, this wait didn't cause us any problems. As long as we knew and were kept informed, which we we... See more
Company replied
Carpet is now coming out of carpet grip top of stairs tripping hazard. Also walking upstairs halfway and upwards I can feel the tacks from the carpet in my toes. From carpet track keeping carpet under... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3, Sealand Trade Park,, Bumpers Lane, CH1 4NW, Chester, United Kingdom
- 01244 562 240
4.7
Excellent
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely 💯 love my carpet
Absolutely 💯 love my carpet, I choose a oat meal colour looks beautiful and luxurious. Everyone thought I was mad choosing this colour but no pets or children... It fantastic and quality is absolutely amazing 🤩
June 9, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Lorraine, thank you for contacting United carpets & Beds.
We're so pleased that our Chester store could meet your expectations and provide you with a 5 star service.
We're so happy you love your new carpet, have a fantastic day.
Went into my local United carpets store…
Went into my local United carpets store couldn't find what i was looking for so a chap that worked there told me to try tge Chester store so visited the store & was met by Moira, who was very pleasant & helpful we found the carpet we wanted had it fitted & it looks great so a big thank you 😊
June 3, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hello S Barnett, thank you for sharing how we did!
Its great to hear that our Chester store could help you find the right carpet for you and your home.
Thanks again for the recommendation, we hope to assist you again soon.
Reply from United Carpets & Beds - Chester
Hi Graham, thank you for the 5 star review, we hope to see you soon!
The gentleman that helped us was…
The gentleman that helped us was friendly and very helpful
February 11, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Lynne, thank you for taking the time to leave us a review!
We're so glad that our Chester store could meet your expectations and provide you with a positive service that was very helpful and friendly, we hope to assist you again in the future, take care!
Two great roll ends purchased. at a…
Two great roll ends purchased at a fraction of the original cost.
We will be back soon for one for our third bedroom.
February 15, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Dawn, thank you for sharing how our Chester store did!
We're so glad that they could meet your expectations and provide you with a positive service, we look forward to your next visit, take care!
Changed my whole interior of my stairs…
Changed my whole interior of my stairs and landing. Living room floor just exquisite.
February 6, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Gill, thank you for taking the time to leave us a review!
We're so glad that your pleased with your new stairs and landing carpet.
We hope to see you again next time, have a fantastic day!
Carpet over estimate .
Carpet is ok , but , even though United carpets sent someone out to measure the area we have a huge amount of carpet left over !!
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Ian, thank you for taking the time to leave us a review!
We're glad to hear that your pleased with your new carpet.
Please don't hesitate to email customerservice@unitedcarpets.net if there is anything further we can do to improve your experience with us. We hope to get the opportunity to assist you again in the future, take care!
United Carpets Chester.…
Very knowledgeable salesperson with good interface with customers.
Shop had exactly what we required in stock.
Will return for further future purchases.
February 10, 2025
Unprompted review
Reply from United Carpets & Beds - Chester
Hello David, thank you for sharing with us how our Chester store did!
Its great to hear that you found exactly what you was looking for while visiting our Chester shop, and that you had a positve in store experience.
We hope to assist you again in the future, have a fantastic afternoon!
Excellent Sales Experience.
The lady in store was brilliant! Very pleasant, helpful and professional. Certainly knows her job!
December 10, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Ian, thanks for sharing with us how our Chester store did! We're so glad the team could help assist you and find the right product for you and your home. Thanks again for the recommendation, take care!
The carpet was fitted in no time at…
The carpet was fitted in no time at all. The fitter’s were very friendly & got us to check everything before leaving. Excellent service! We will be using United Carpets in the very near future.
December 10, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Tracy, thank you for taking the time to leave us a review! We're so glad to hear the service you recieved from our Chester store was excellent. We look forward to assisting you again in the future!
Great service
October 8, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hello Julie Carrington, thank you; we appreciate your feedback! Thank you, and have a fantastic day!
Happy customer
The carpet is lovely and really looks special, the carpet fitters were friendly and very professional, they made an excellent job and bagged up all the waste, highly recommended.
August 28, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Andrew,
Thankyou for taking time to leave us a review.
We are delighted to hear that we was able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chester
Carpet is now coming out of carpet grip…
Carpet is now coming out of carpet grip top of stairs tripping hazard. Also walking upstairs halfway and upwards I can feel the tacks from the carpet in my toes. From carpet track keeping carpet underlay in place. Not good after paying just under £800 pound.
August 23, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Helen,
Thankyou for taking time to leave us a review.
If you email us at customerservice@unitedcarpets.net including your postcode and invoice number we will be able to escalate this further.
Kind regards,
The United Team
Great selection
Great selection, great customer service and fitters were friendly and efficient. Awesome
August 6, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Zac,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chester
Expert advice and great service
Expert advice when choosing our laminate flooring at a good price. Fitting was arranged very quickly and I just love my new floor!! The fitters were very skilled and did the job in less than a day! Very pleased and happy to recommend ❤️
July 6, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of laminate and that you had a great fitting experience with our independent fitters and love your new flooring!
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Chester
Great service as soon as we walked…
Great service as soon as we walked in,not overwhelmed by pushing salesperson the gentleman just let us know where to find him if needed great choice of products and better quality and prices then a certain rival, fitting service was brilliant.
May 10, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Learoy,
We are happy to hear that you had a great in-store experience with the team able to deliver great service as well as get a great price and great quality products.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chester
"Free" fitting when you purchase…
"Free" fitting when you purchase underlay but l am being charged £145 for fitting when l have purchased diamond underlay. I don't understand this.l feel it is false advertising.
May 22, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Yvonne,
Thankyou for leaving us a review.
We apologise for any inconvenience caused that this wasn't made clear at point of purchase.
If you email aftersales@unitedcarpets.net or ring the store direct we will be more than happy to run through your itemised invoice with you.
If you have any further questions please don't hesitate to get in touch.
All the best,
The United Team
Excellent customer service from the…
Excellent customer service from the shop to the carpet fitters, Matt did a great job. Great price and lovely quality carpet. Very happy customer would definitely recommend
April 3, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team getting you a great carpet at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chester
Perfect !
From sales to fitting, as always, the service was perfect once again
Products are first class and prices are great
This is our 3rd order in approx a year as we refresh our home, we shall be ordering again soon
It's our 'go to' for carpets
April 29, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Andrew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Chester
Excellent service in Chester Store
Excellent service in Chester Store.
Moira was extremely helpful and organised carpet fitting. Fitters arrived on time and did good job.
February 5, 2024
Unprompted review
Reply from United Carpets & Beds - Chester
Hi Grace,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Chester with the team able to advise you on your new carpet and arrange fitting at a time suitable for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Chester
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