Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazing customer service and lovely…
amazing customer service and lovely products!
September 26, 2026
Unprompted review
Thank you Darren and Mark!!
Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped me to choose exactly the right carpet, again very knowledgeable and couldn’t do enough to help. Very happy with the end results, a big thanks to you both!!
September 20, 2026
Unprompted review
Carpet purchase and fitting by Chris
Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result!
Chris was our fitter, and he did a fantastic job from start to finish. He fitted all new grippers and underlay, as well as the carpet itself, and the finished result on our stairs and landing is absolutely amazing.
Chris was extremely professional, polite and hardworking throughout. He took great care with his work and was also very tidy, leaving everything clean and looking fantastic when he had finished.
We are extremely impressed with the quality of the fitting and the overall service we received. Chris is clearly very skilled at what he does, and we would have no hesitation whatsoever in recommending him.
We would definitely choose United Carpets and Beds again for any future carpets, and we would certainly ask for Chris to fit them. A fantastic job — thank youhole process was done with extreme ease.
September 23, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jeff, thank you for taking the time to leave a review.
We're so pleased to hear that your experience with our Dudley store was positive throughout. Its great to hear that Chris did a fantastic job from start to finish and finished the job to an amazing standard.
We're delighted to hear that your happy with the overall service that you recieved from us.
We look forward to assisting you again in the future. Take care.
Good communication helped out with what…
Good communication helped out with what we wanted answered questions asked happy with service
September 23, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ciara, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Carpets ,fitting and price
Amazing the dudley branch from picking my carpets to the purchase and having them fitted ,very polite ,helpful ,price matched my budget ,fitters were polite and respected my property, I definitely recommend these guys
August 28, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Pauline, thank you for taking the time to share your experience!
Its fantastic to hear that we could meet your expectations and provide you with an amazing service throughout. We're so pleased that you where able to find exactly what you needed and that you're happy with the finished results!
We hope to assist you again in the future. Take care.
Amazing service from the moment we…
Amazing service from the moment we walked in. Helped us pick out the nest carpet and helped with dimensions.
Definitely recommend 👌
September 16, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jenna, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the great service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future!
Best place around!
Didn’t have a tape measure or have any idea of what I needed however Darren helped me so much with what I needed. Quoted me for what I needed and really happy with the price and product! Returning customer!
September 14, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Ceej, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the great service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future!
Great service
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting.
Couldn’t be any easier.
Thank you
September 12, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Dawn, thank you for taking the time to share your experience
Its fantastic to hear that we could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the over all experience you recieved.
We hope to assist you again in the future. Take care.
Fantastic service
Fantastic service, been back time and time again. Recommend
September 9, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Nichola, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Staff were very helpful and polite,gave…
Staff were very helpful and polite,gave good feedback. Really pleased with carpet quality.
September 6, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Willow, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the excellent service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future!
Friendly and helpful staff
Friendly and helpful staff, loads of choice. Really pleased with carpet fitting and quality.
September 6, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Natalie, thank you for taking the time to leave a review.
Its wonderful to hear that we could meet your expectations and provide you with a great service throughout. We're so pleased that you're happy with the finished results of your carpet.
We hope to assist you again in the future. Take care.
Great customer service second time…
Great customer service second time there great experience will be using these again everytime highly recommend
September 6, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Danielle, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Really helpful staff
Really helpful staff, free car park and welcoming helpful service, really good hallway rugs, good size, and off cuts of Lino. Definitely worth checking out, really good prices too.
September 2, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave a review.
Its wonderful to hear that we could meet your expectations and provide you with an excellent 5 star service throughout.
We hope to assist you again in the future. Take care
Exactly service good customer service
Exactly service good customer service
August 8, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Sadaf, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Very good quality carpets and very good…
Very good quality carpets and very good customer service!
August 2, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Mujtaba, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Very good price.
Very good price.
Chris the carpet fitter made an excellent job of fitting the carpets, so professional.
Will be using United Carpets again without fear.
June 11, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jennifer, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Dudley store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.
We hope to assist you again in the future! Take care.
Brilliant service very helpful
July 20, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi John, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great service..nothing too much trouble…
Great service..nothing too much trouble for these guys 👍 Ty
July 15, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kerri, thank you for taking the time to leave such a kind review.
Its so great to hear that our Dudley store could make your experience with us a positive one where nothing was too much trouble.
Thank you so much for the recommendation. Take care.
Excellent customer service good quality…
Excellent customer service good quality carpet and fitted when required.
July 14, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Abbie, thank you for taking the time to leave such a kind review.
Its so great to hear that our Dudley store could make your experience with us an excellent one with great qaulity carpets and great fitting.
Thank you so much for the recommendation. Take care.
The best shop ever
The best shop ever, staff is friendly . Everything is ok.
July 13, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Chris, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
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