Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was so perfect for choosing your…
It was so perfect for choosing your place
Highly recommend for everyone
March 13, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Dorcas, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a 5 star service.
Thank you for the recommendation. Take care.
I had my three story house supplied and…
I had my three story house supplied and fitted, fantastic service and assistance in the shop. We had many questions with it being a big house and wasn’t Sure on colours, They took time to deal with us in store a couple of times ( especially my elderly grandmother which was much appreciated the extra time given to her). the carpet looks lovely and you have made our house at home.
February 15, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Victoria , thank you for taking the time to share our Dudley Store did.
We're so glad that the team could meet your expectations and provide you with a 5 star service. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
Staff were amazing helped me get…
Staff were amazing helped me get everything I needed at a good price!
February 23, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Sophie, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Dudley store.
Thank you again for the recommendation. Take care.
Absolutely brilliant will definitely be…
Absolutely brilliant will definitely be returning to finish the rest of my house guys was absolutely amazing Jamie
February 11, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for your kind review.
Its great to hear that our Dudley Store was able to meet your expectations and provide you with a brilliant service.
We look forward to you next visit with us. Have a wonderful day.
Great experience at the Dudley branch
Great experience at the Dudley branch, Daz was really helpful and understanding of our needs. We were doing room to room and Daz took all the details and sorted our carpets and vinyl altogether. The carpet measuring guy came the same morning! Excellent, thank you!
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kate, thank you for taking the time to leave such a kind review.
Its great to hear that Daz was able to help you find the right carpet and vinyl that best suits you and your home.
Thank you again for the recommendation. Take care.
Another great experience at the Dudley…
Another great experience at the Dudley branch and Darren was professional a look after us and with good advice and guidance during our visit and purchase
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kevin, thank you for taking the time to leave our Dudley store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with a 5 star service.
We hope to assist you with any projects in the future. Take care.
Excellent customer service
Excellent customer service, great quality carpets
February 6, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Angi, thank you for taking the time to leave a review.
Its great to hear that you recieved excellent customer service when visiting our Dudley store. We're so glad you could find a carpet that was right for you.
Kind Regards
The United Team
Very good excellent service would…
Very good excellent service would recommend. Guys were brilliant
February 4, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Robert, thank you for taking the time to leave our Dudley store a review.
Its such a pleasure to hear that the team was able to meet your expectations and make your experience with us a positive one.
Thank you again for the recommendation. Have a wonderful day.
Excellent service when purchasing our…
Excellent service when purchasing our stair carpet very helpful and great advice
February 4, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Karen, thank you for taking the time to leave our Dudley store a review.
Its such a pleasure to hear that the team was able to meet your expectations and provide you with an excellent service.
We hope to have the opportunity to assist you again in the future. Have a wonderful day.
We always go to United Carpets in…
We always go to United Carpets in Dudley, huge choice of carpets and flooring, quick delivery and expert fitting.
thank you
February 2, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Aarav, thank you for taking the time to leave our Dudley store a review.
Its such a pleasure to hear that the team was able to meet your expectations and provide you with a 5 star service..
We look forward to assisting you again in the future. Have a wonderful day.
Lack of attention to detail.
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters didn’t use bar we expected for the joint with bathroom and will now have to take it back off because it has bowed our flooring. Never got a phone call from fitters to say when they were coming which was promised.
December 19, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Paul, thank you for taking the time to leave feedback.
We’re very sorry to hear about your experience and that the installation did not meet your expectations. We take concerns like this seriously and would like the opportunity to look into what happened and put things right where possible. Please contact our Dudley store directly or alternately email us at customerservice@unitedcarpets.co.uk directly with your order details so we can look into this further and discuss a resolution.
Kind Regards
The United Team
Great experience with united carpets…
Great experience with united carpets Dudley branch,, first class service,, good value on the the carpet and fitted as they promised without any issues.
March 10, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Manny, thank you for taking the time to share how our Dudley store did.
Its great to hear that the team could meet your expectations and provide you with a first class service with a good value carpet.
We hope to assist you with any future projects you may have. Take care.
Very helpful
Very helpful. Kind. Didn't know what i wanted and they helped me.
January 24, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Pippa, thank you for taking the time to leave our Dudley store feedback.
We're so pleased that you're happy with the service that you received from the team.
Thank you again for the recommendation. Take care.
Plenty of choice
Plenty of choice, reasonable priced,
Very happy with the service
January 22, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave our Dudley store feedback.
We're so pleased to hear that the team was able to make your experience with us a positive one with a wide range of choice at reasonable prices.
We look forward to assisting you again in the future.
Excellent service in store today.
Excellent service in store today.
Highly recommended
January 22, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a excellent in store service.
We hope to assist you again with any future projects you may have. Take care.
Excellent service for us today great…
Excellent service for us today great prices and quick fitting
January 14, 2026
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Kourtnei, thank you for sharing how our Dudley store did.
Its great to hear that the team could meet your expectations and provide you with an excellent service.
Thank you again for the recommendation. Take care.
Was one time with delivery pleasant…
Was one time with delivery pleasant lads who put it down on my stairs no problem
December 1, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Brenda, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Dudley store and the independent fitters.
We hope to assist you again in the future. Take care.
United carpets in Dudley
I went into united carpets in Dudley to see about a carpet I like, and the team in there was really helpful with answering all my queries. Darren walked me through the best options for my needs, and was so kind, and patient.
I am happy with my choice and fitting was arranged for the very next day and fitters did a fantastic job.
Thank you to the team for all your help, great experience and would definitely recommend to all my friends and family.
December 31, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Martin, thank you for your kind review.
We’re delighted to hear about your positive experience at United Carpets Dudley. It’s great to know that Darren and the team were able to answer all your questions, guide you through the best options for your needs, and make the whole process smooth and stress free. We’re also pleased that the fitting was arranged so quickly and that the fitters did a fantastic job.
Thank you again for the recommendation. We hope to assist you again soon.
New bed new back!
Was desperate for a new mattress but kept forgetting to pop in to sort it.
Im glad I did in the end. It's amazing. Great support, really comfy and easy to manoeuvre to get the fitted sheets on which is really important as I have a weak shoulder.
Thank you all. 😊
December 23, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Helen , thank you for taking the time to leave such a positive review.
We're so pleased that our Dudley store could meet your expectations and provide you with an amazing 5 star service.
We hope to assist you again in the future. Have a great day.
Great service and very helpful
Great service and very helpful, fair price and great plenty to choose from.
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a great service with a wide range of products to choose from.
We hope to assist you again in the future. Take care.
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