Thank you Darren and Mark for such faultless service. Initially I came in to the store and spoke with Darren, he was extremely knowledgeable and helpful. Mark then came to measure my house and helped... See more
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Visited the store and purchased a carpet, set a date for fitting, we can now happily say that the fitting has been completed — and we are absolutely delighted with the result! Chris was our f... See more
Company replied
Wasn’t told we would need extra bars for coir matting carpet. According to the fitters the carpet wasn’t measured correctly, no one came out to measure to ensure our measurements were correct. Fitters... See more
Company replied
Walked in having looked online earlier and within minutes we had selected our carpet and got it booked in for fitting. Couldn’t be any easier. Thank you
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
132 Wellington Road, DY1 1UB, Dudley, United Kingdom
- 01384 259966
4.8
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer services is very good
The customer services is very good. They have good carpets and laminate.
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave a review.
Its a pleasure to hear that our Dudley store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation. Take care.
We were so happy with our bedroom…
We were so happy with our bedroom carpets that we came back to get the rest of our house done-laminate and stairs and landing. Super service from the guys at the dudley store. Highly recommend!
November 24, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave a review.
We're so pleased that our Dudley store could meet your expectations and provide you with a super service.
Thank you again for the recommendation. Take care.
Friendly guys great work
Ok, two friendly guy’s rocked up to fit our carpet on a wet and windy Friday afternoon, they got stuck in and no time at all the carpet was down, cracking job, done by two bostin bloke’s, top job, 👍👊🏻
October 24, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Mark, thank you for taking the time to share your experience with us.
We're so pleased that our Dudley store could meet your expectations and make your experience with us a positive one.
We hope that you love your new carpet, have a fantastic day.
Carpets why look elsewhere
United carpets been the main supplier of quality carpets for dudley area giving good carpets. at fair price and good fitters special bonus being manager very easy to talk to.
November 19, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Bob, thank you for your kind feedback.
Its great to hear that our Dudley store could make your experience with us a positive one.
We look forward to assisting you again in the future, take care.
Great service lovely work would…
Great service lovely work would recommend fitter very good and polite
November 5, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jason, thank you for taking the time to leave our Dudley store a review.
We're so pleased to hear that you're happy with the service that you recieved.
We hope to assist you with any projects in the future, take care.
Carpets
Absolutely lovely man helped us with our purchase explained the best carpets for a wheelchair. Was so helpful with setting 2 dates for fitting so we could decorate and unpack room by room. Amazing prices and the fitters are brilliant work so quick but do an amazing job.
October 2, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Dana, thank you for taking the time to leave a review.
Its great to hear that our Dudley store could help you find the right carpet for you and your home.
Thanks again for the recommendation, have a fantastic day.
Carpet great quality,fitting spot…
Carpet great quality,fitting spot on,would use again
August 15, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Gary, thank you for taking the time to leave a review.
We're so happy to hear that you're pleased with the service you recieved from our Dudley Store.
We look forward to your next visit with us, take care.
Another great job flooring looks lovely
Another great job flooring looks lovely
September 18, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Jay, thank you for taking the time to leave our Dudley store feedback.
We're so pleased they could make your experience with us a positive one.
Thanks again for the feedback, take care.
Superb carpet for the price .
Superb carpet for the price .everyone
treading on it has commented on the luxury feel. Very pleased.
August 20, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for your feedback.
Its great to hear that our Dudley store could make your experience with us a positive one.
Thank you again for the recommendation, take care.
Beware of this company …
After a laminated floor had been fitted 8 packs of laminate were left.When I asked about a refund I was told that this laminate was now discontinued and they could not resell it.Therefore no refund
August 23, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Good afternoon Mr Glass, thank you for taking the time to leave feedback.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details, and a member of our team will be in contact.
Kind Regards
The United Team
Always go that extra mile to help and…
Always go that extra mile to help and they are so polite
August 11, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Jules, thank you for leaving us such kind feedback.
Its great that our Dudley store could go that extra mile to ensure your expectations where fulfilled.
We hope to assist you with any future projects, take care.
Reply from United Carpets & Beds - Dudley
Hi Jade, thank you for taking the time to leave a review!
We're so pleased our Dudley store could meet your expectations and provide you with a positive experience.
we hope to assist you again in the future, take care.
Helpful staff
Helpful staff, easy purchase and quick fitting 👍🏼 will use again
June 3, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Marc, thank you for sharing how our Dudley store did.
Its great to hear that the team was very helpful and provided you with a positive instore experience.
We look forward to your next visit with us, take care.
Very good service and good value for…
Very good service and good value for money.
June 10, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Melaine, thank you for sharing how our Dudley store did!
We're so glad that they could provide you with a good service with good value for money.
We hope to assist you again in the future, have a great afternoon.
United Carpets provide excellent value for money…
United Carpets provide excellent value for money and customer service. The installer Klodi did an outstanding job installing the laminate flooring in our living room and hall. We are really pleased and shall use UC again.
July 2, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Steven, thank you for taking the time to leave us a review!
Its great to hear that our Dudley store & independent fitter could make your experience with us an excellent one.
We look forward to assisting you on your next project, have a fantastic day.
Great service
Great service, fitter was a pleasure to have in my home, fitting excellent.
Very happy 😃
July 1, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Lisa, thank you so much for your kind review!
Its brilliant to hear that our Dudley store & independent fitter could make your experience with us a great one with excellent fitting.
We hope to assist you again in the future, take care!
All good
Staff were helpful, took the time to find what I was looking for and provide advice on a separate matter. They were accommodating when I had to change the delivery day due to a leak. Fitter arrived when expected and the carpet was fitted well. All good, nothing to complain about.
May 20, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi, thank you for taking the time to leave us a review!
We're so pleased to hear that our Dudley store could provide you with a 5 star service.
We hope that you love your new carpet, take care!
Excellent servuce
Very straight-forward process. They had exactly what we wanted, at the right price and could fit it within a few days. Friendly, helpful and efficient in store staff and great carpet fitter. Have bought from them before and will do so again.
May 7, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Patricia,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Dudley
Exceptional
Fantastic service provided from the staff within the store especially Darren helped me come to a decision easier than expected and Ismail came to check my sizes to make sure I wasn’t paying for more than I needed exceptional service from store to floor can’t fault definitely recommend
June 13, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hi Daz,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience as well as taking advantage of our free measure and estimate service to get the perfect fit.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Dudley
Chris our carpet fitter was amazing.
Chris our carpet fitter was amazing.
He came early to make sure the job at home was done quickly.
He was very tidy and ensured we was happy with the fit!
Overall from ordering to fitting we’ve had a perfect experience.
Thank tou
May 30, 2025
Unprompted review
Reply from United Carpets & Beds - Dudley
Hello Joanna, thank you for taking the time to share your experience with us!
We're so glad that our Dudley store and independent fitters could meet your expectations and provide you with an amazing service.
We hope to assist you again in the future, take care!
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