⭐⭐⭐⭐⭐ Really pleased with the service from United Carpets and Beds. Rob was friendly, helpful and knowledgeable throughout, making the whole experience easy and stress-free. Great customer service... See more
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Rob and Danny were fantastic! From the moment we walked in we were greeted with a very welcoming vibe from both staff members. We were able to walk around with-out any hassle and when we needed help R... See more
Company replied
Fantastic carpet store, great choices, superb offers and lovely helpful staff. Love our new carpet, perfect colour for our grandchildren’s room. Carpet fitter we requested from the last time we bough... See more
Company replied
We bought some vinyl flooring for our new kitchen. The product arrived poorly wrapped and on opening contained severe production faults. The shop were great and quickly organised replacement. However... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Station Road, CH65 4AX, Ellesmere Port, United Kingdom
- 0151 355 8999
4.3
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cushion flooring
We bought cushion flooring from here and we have been really happy with the service we have received. Would highly recommend.
And the flooring looks lovely.
December 6, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hello Lisa, thank you for taking the time to leave us a review! We're so glad our Ellesmere store could meet your expectations and provide you with a positive service. We hope to get the opportunity to assist you again in the future!
Excellent service in the shop
Excellent service in the shop, excellent quality fitters can’t fault them in anyway Would highly recommend them to anybody
December 27, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Stuart, thank you for taking the time to leave us feedback! We're so glad our Ellesmere store could make your experience with us a positive one. Thanks again for the recommendation.
First choice for us
Always the first go to for any carpet, welcoming staff, excellent price and quality, fitters who are highly experienced.
November 30, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Ann. thank you for taking the time to leave us a review! We're so glad our Ellesmere store could meet your expectations and make your experience with us a positive one. We hope you have a great new year from us all here at United!
Excellent price ,service ,deliveryi
Excellent price
Top quality carpet very happy
Service excellent
Top delivery service
Highly recommend
October 24, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service and got a great carpet at a great price and that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere Port
Excellent service
Excellent service, from shop to fitting. Would recommend and will definitely use again’
October 4, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi SJ, thank you for taking the time to share your experience with us, its great to hear you recieved such a positive service from our Ellesmere store. We hope to assist you again in the future, we hope you love your new flooring.
Very helpful answered all questions I…
Very helpful answered all questions I had. Very good reasonable prices
October 13, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Shelly, thank you for taking the time to leave us some feedback! We're so pleased to hear about your positive experience in store!
We havent actually had our carpets yet
I had a text message to ask me to do a review on the carpets that I had received - I've not had them yet, we are sceduled in for fitting of livingroom diningroom stairs and landing carpets early Oct, will do a review then.
September 13, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Thanks for taking the time to leave us a 5 star review.
We hope that the fitting of your carpets will go as smoothly as your in store visit!
Helpful people & competitive prices
I’ve used United Carpets for years. Never had any problems, always been very happy with my choices & the fitting. I’ll be back to them soon as I want a bedroom done. The fitters are pleasant & polite guys & do a brilliant job. Thank you team United C&B 👍
July 18, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Valerie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned to United Carpets & Beds Ellesmere and have once again received great service as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere
Great choices
Great choices, good prices, available and fitted when we chose
May 1, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Duncan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you a great carpet at a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere
Great service Ellesmere port branch
We phoned to request a visit from a representative to measure for stairs and landing carpet. We had looked on the website for the carpet we wanted. The gentleman I spoke to came out that very morning. Measured up and phoned us back within the day with a very acceptable quote. He was a very pleasant man, friendly but very professional.
. The service we received was first class.
May 13, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great experience with the team and was able to use our free measure and estimate service to get the perfect fit for your stairs and landing carpet and at a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere Port
Great service from the start till the…
Great service from the start till the end, didn't have a clue what I needed for my flat. Chap was warm, knowledgeable and most important honest! Gave me his and others opinions based on my flat. Ordered and gave me a discount. Carpets were fitted in 5 days and 9am as agreed due to work commitments - fantastic so pleased and my kids love them as soft to play and draw on.
March 15, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Andy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience in-store and at fitting with our expert sales team able to advise you on the most suitable flooring and get you booked in for fitting as soon as possible.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere
Reply from United Carpets & Beds - Ellesmere
Hi Kathleen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere
Excellent service and fantastic…
Excellent service and fantastic delivery.They went above expectations and done what we asked
March 27, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Colin, we're so glad that we were able to go above and beyond your expectations!
Thank you for leaving us this response
It was quick and easy to order and…
It was quick and easy to order and carpet fitters were great and did a good job
February 19, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Thanks for the 5 star review and for your kind feedback.
We look forward to seeing you again soon for your next project.
Thanks -
United Carpets and Beds
Cushion flooring for bathroom
The buying of the cushion floor was very good in the shop could not fault them. It was bought for my 83 year old dad’s bungalow. The fitter should be ashamed of how he fitted it though. It was cut too short at the door and also on an angle. It does not even fit under the brass trim.
February 21, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Lisa,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience, regarding your fitting if you email aftersales@unitedcarpets.net we will be able to investigate this further.
Kind regards
The United Team
Good service
Good service, good product options, fitting and everything else no problems!
February 15, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Duncan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from United Carpets & Beds Ellesmere Port with the team able to advise you on our huge range of products and organise fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere Port
Brilliant service
Overall brilliant service. Fantastic job done on our laminate flooring and vinyl too.
February 17, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Francesca,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received brilliant service from the team and that you love your new laminate and vinyl.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere
The fitter left the place in a mess
The fitter left the place in a mess. Off cuts everywhere, screws and nails. He even left the cupboard door off its hinges. No pride in his work and was miffed as he had to go to another job, rushed mine , and couldn’t wait to get out. We came back to a tip not a nice fresh carpet !!
February 12, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi David,
Thankyou for leaving us a review.
We are disappointed to hear about your fitting experience.
If you email aftersales@unitedcarpets.net we can investigate this for you.
The United Team
Luke was very helpful in helping to…
Luke was very helpful in helping to work out our carpets. They waited patiently while got the keys to our flat. Fitting was arranged. Fitters were great. Overall a great service. Would recommend this company. Thank you Luke at Ellesmere Port. Kath n Mike Rimmer. St Peters Court.
January 15, 2024
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Kath,
Thankyou for leaving us a review.
We are happy to hear that you had a great experience at United Carpets & Beds Ellesmere who was able to accommodate fitting times to suit you.
Thankyou for recommending us and we look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Ellesmere
New Build Carpet
Rob at Ellesmere Port store was fantastic even though I had a lot of questions and bugging him a lot he was always accommodating and helpful, the fitters were also extremely helpful, polite and amazing at their job!
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Ellesmere
Hi Andy,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store and fitting experience with Rob being able to advise you with any questions you may have as well as the fitting team delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Ellesmere
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