I was impressed with the staff in branch who offered helpful and direct advice, not trying to upsell but giving me straight advice for a product within my budget range. They organised installation at... See more
Company replied
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See what reviewers are saying
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years... See more
Company replied
Great customer service and support.Slight problem with first delivery of bed, not quite what we ordered but with only one call from delivery crew the problem was sorted and within 4 days the correct g... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.5
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company, very friendly, helpful and good prices and quality carpet! Fitter was very thorough and did a great job. Only thing is we had to take up carpets ourselves and dispose of ourselves. Guess this is normal these days due to the council charging for commercial waste. Highly recommend United.
May 1, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a great in store and fitting experience with our independent carpet fitters.
All of your feedback will be passed onto store management for review to improve our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Carpet came on time and was fitted…
Carpet came on time and was fitted quickly and looked good when they left
April 15, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the fitters delivering a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Leeds
two months and still no carpet.
We have been waiting over two months for our carpet, the only communication we have had from united carpets and beds is message asking for a review.
April 15, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Liam,
Thankyou for leaving us a review.
I have spoken to the store who have advised that your carpet is going to be fitted tomorrow.
As you have chosen a carpet that was a special order and also needed whipping this has been why it has taken longer to get your order in.
If you have any further information please email us: aftersales@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
The United Team
The best!!
The service - the speed with which it was turned round - 2 days! The fitting!! I always use Barry for my carpets - have done for many years and many properties/projects. Most reliable, friendly and accommodating!!!
March 18, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service and was able to get your carpet fitted in 2 days!
Barry and the team will be delighted that you have once again returned for your project and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Very friendly and helpful
Very friendly and helpful
I was able to choose my kitchen flooring and arrange for fitting very quickly
,
March 24, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and arranged for your new kitchen flooring to be fitted quickly and efficiently.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Reply from United Carpets & Beds - Leeds
Hi Christina,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great customer service and get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
A very reliable company, as I have made many purchases over many years.
All staff are very helpful.
February 13, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Wendy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have had a great in-store experience with the team able to assist you.
We look forward to seeing you again soon.
All the best,
United Carpets & Beds Leeds
Reply from United Carpets & Beds - Leeds
Hi Andrew,
Thankyou for leaving us a 5 star review.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Love my new carpets
Great choice of carpets at good prices when there is a sale on. The customer service was great. But having to take up and dispose of the old carpet and remove all of the rubbish from the new one was something I could have done without and should be part of the service.
December 14, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a great choice of carpets to choose from at great prices as well as receiving great customer service.
All of your comment will be fed back to management for review to improve our service.
Once again, thankyou for taking time to leave us a review.
All the best,
United Carpets & Beds Leeds
New runner carpet on our stairs
The customer service from choosing our carpet, through to having the carpet delivered and fitted. Was smooth on time and all staff throughout the process were very helpful and polite. I would definitely recommend 👌🏽.
December 14, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Louise,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Leeds with the team being able to assist you with your new carpet runner.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Great friendly professional service 👍🏾😊
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Stephanie,
Thankyou for taking time to leave us a review.
We are happy to hear that you received a professional service from United Carpets & Beds Leeds.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Leeds
Excellent product..my floors look…
Excellent product..my floors look lovely..expertly fitted too
November 18, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Louise,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new flooring and that you had a great fitting experience with the team.
We look forward to assisting you again soon with your next project.
All the best,
United Carpets & Beds Leeds
I have not received my carpet
I have not received my carpet. I paid for it 7 weeks ago.
December 25, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for taking time to leave us a review.
We are sorry to hear that your experience was not up to our usual high standard.
If you could email aftersales@unitedcarpets.net with more information we will be able to investigate this further and get your carpet fitted as soon as possible or alternatively contact the store directly.
Once again, thankyou for taking time to leave us a review.
The United Team
The guys at the cross gates store where…
The guys at the cross gates store where so helpful.. Especially Andy. Carpet is excellent quality and a fair price. Very impressed
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Danielle,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Leeds. All the team love hearing such great feedback about our products and Andy will be overjoyed to hear that he was able to assist you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Good service and lovely carpet
HSL carpet fitted, easy to order in store and date of fitting worked around us. Fitters did a great job really pleased
November 28, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Very good service throughout and my…
Very good service throughout and my very elderly mum highly impressed with fitter and nothing impresses her!
November 16, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jo,
Thankyou for leaving us a 5 star review.
We are delighted to be able to assist you and your mum with their new flooring.
We are delighted to hear she was impressed and we look forward to assisting you again in the future.
All the best,
United Carpets & Beds Leeds
Keep away
Poor service.lies, bad fitting.
house was damaged
Amateurs
Over charged.
Never again,
shop salesman Ian talked a lot, mostly rubbish.
Please don’t use this shop.
First time & last.
Patrick.
October 30, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Patrick,
Thanks for taking the time to leave us a review.
I have spoken with the store and they are not able to see a record of your fitting on the date you logged or any communication regarding damage to your property. However, we are eager to look into this for you and see where we can improve on your experience.
If you would like us to investigate this further, please email details through to aftersales@unitecarpets.net or pop back into store where the store manager will be happy to discuss any issues with you.
We pride ourselves on offering the best service to all our customers, so it is disappointing to see that you feel we did not achieve those high standards on this occasion. We hope to be able to rectify this for you and welcome you back in store for your future projects.
Thanks again for taking the time to leave us your feedback.
The team at United Carpets and Beds
Good price for quality carpets
Good price for quality carpets. Fitter Martin was very amenable, and didn't complain that he had to move my heavy wardrobe. 👍
October 23, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Pamela,
Thankyou for leaving us a 5 star review. We are delighted that Martin made your fitting experience so great.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Great service in storecarpets
Great service in store. Quick delivery and fitter quick. Great service alk round
September 27, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Susan,
Thank you for taking time to leave us a review. We are delighted to hear you had a great in-store experience that was quick and efficient at United Carpets & Beds Leeds.
We can't wait to assist you again.
United Carpets & Beds Leeds
Excellent customer service and helpful…
Excellent customer service and helpful advice given by Barry at the Leeds Crossgates branch
September 2, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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