I was impressed with the staff in branch who offered helpful and direct advice, not trying to upsell but giving me straight advice for a product within my budget range. They organised installation at... See more
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After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years... See more
Company replied
Great customer service and support.Slight problem with first delivery of bed, not quite what we ordered but with only one call from delivery crew the problem was sorted and within 4 days the correct g... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.5
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Barry in Crossgates.
Great service from Barry in Crossgates.
He was helpful & knowledgeable regarding the products, offering advice.
Also good service from fitters.
September 2, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Complete service.
Great service, Ian made sure we had the right carpet for our needs and price point, he’s friendly and patient.
The carpet fitters were helpful and professional.
We are delighted with the results.
September 4, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Marie,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Nice carpet but awful service
Nice carpet but awful service. Carpet was fitted with something lumpy underneath. Rang numerous times to ask someone to look at it and kept being told the fitter would be in touch but heard nothing
August 10, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Good Afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Overall ok, but they don’t remove waste
Fitting was fine, my order was smooth. The only disadvantage for me was that they do not remove the waste. My carpet was far too big to dispose of in the wheelie bin and I had to pay for someone to take it to the skip. People without a car or very elderly customers who cannot lift weights will find this service not quite suitable for them.
August 29, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Good Afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
I got my carpets las year after saving…
I got my carpets las year after saving for two years, I asked about underlay and the attendant gestured to the roll of thick underlay and said that the one, so we decided for mine an my 12yolds health as we both registered disabled that we would have the old underlay would be replaced, he also told me I would need my doors shortened. Last year an early this year I was hospitalised due to my house being so cold, I can’t feel anything but stone beneath my carpet an the draft’s between the bottom of my doors which they didn’t even need to shorten. I’m already feeling cold and the heating is on all the time so not a lot of money for food. I wish I never walked in the shop in Leeds
September 22, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Michelle
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to aftersales@unitedcarpets.net. Our team will will look into this.
Thank you
Carpets are lovely
Carpets are lovely, ( can be a bit pricey) but it's not every day we have to change, I'm hoping this will last as long as my other one did. Staff were great, the fitter came earlier than planned but I didn't mind he was friendly, couldn't fault his work at all, very pleased all round
July 6, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Linda
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Good work thank you all crossgates branch
We would like to thank paul for fitting my kitchen and hall floor its done perfect even though it was a tricky job. Jason and partner for carpet fitting and Ian for the expert advice on colour match. thumbs up to you all from Irene & steve schmidt
August 3, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Mrs Schmidt
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Does what it says on the can
I have been using United carpets for years and recently bought a wool staircase carpet and had it fitted. What I love about United carpets is it does what it says on the can. Great advice, came and measured for free. Carpet arrived quickly and they held it in the shop until I was ready for it to be fitted. All that and got the best price around. Would not go anywhere else.
June 3, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Julie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The men that came to lay my vinyl was…
The men that came to lay my vinyl was very helpful and nothing was too much .I would definitely recommend laid it well and looks absolutely lovely people comment on how lovely it looks .
June 6, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Carol
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
You guys were excellent
You guys were excellent. From the moment we walked in the store, we knew we would buy from you. Even though the wife had a list of other places to go to in her head.
We bought the carpet they fitted the day after and the fitter was amazing, no sooner was he bringing the carpet in he was saying bye. The only thing is I forgot to get him to measure the two downstairs rooms as I want them sorting out also.
April 24, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jeremy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Arrived at the stated time
Arrived at the stated time.
Very pleasant workman who got straight to work and cleaned up after himself
April 29, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Nick
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Friendly, understanding, helpful.
I went to the shop and was immediately greeted by a friendly man who was familiar with all the Products in store, he listened to what I wanted and provided me with a range of options he allowed me time to browse the shop alone without pressure.
I ordered carpet for both bedrooms think it was £7.99 psm and was booked in for the coming weekend.
The day before fitting I received a call saying the carpet had been damaged during taking it from the roll but they would supply a better quality carpet (£18.99psm) at no additional charge.
The fitter was also really lovely, kind and friendly. I Will definitely be back when I need my stairs doing.
March 25, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Becky
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Lovely salesperson very helpful and…
Lovely salesperson very helpful and informed. Price was very reasonable and the fitter was great .
I’m very happy with the carpet. The Lino has got a few Tomato stains on it already and I’m disappointed that I can’t remove them with my usual cleaning fluid. That’s my only negative everything else was brilliant. Will be back !
April 17, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Joy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Really quick turn around we bought a…
Really quick turn around we bought a carpet on a Sunday and it was fitted the following Wednesday. Carpet is high quality and the fitting job was great. Will be using again for sure.
March 29, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Nichola
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Unbelievable I was asked to move my…
Unbelievable I was asked to move my white goods in my kitchen so that my new lino could be fitted. I am I my late seventies. How do I do that.
Ridiculous I would advise older people to choose somewhere else.
April 5, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Good Morning,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Great service
Bought & bed & a carpet great service very helpful & gave good help when we were choosing the carpet, would definitely recommend & use again
February 2, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Julie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Paul who laid my laminate floor w…
Paul who laid my laminate floor was excellent from start to finish , I cannot fault his workmanship in any way ,my floor is finished to a very high standard paul was polite , easy to get along with , I was comfortable with him being in my home and the cost was very reasonable, especially with my NHS discount...thankyou United carpets xx
March 8, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jackie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service definitely recommend
Great service definitely recommend. Very helpful and friendly. Really happy with my carpets and underlay. Good quality. The fitters are friendly too and really good at what they do . Thank you so much. 😀
February 7, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Donna
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
The staff was very pleasant to meet and…
The staff was very pleasant to meet and helped me pick out the best option I needed
January 5, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Andrew
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Good job and service provided from…
Good job and service provided from start to finish. Thanks guys 👍
January 16, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jad
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
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