I was impressed with the staff in branch who offered helpful and direct advice, not trying to upsell but giving me straight advice for a product within my budget range. They organised installation at... See more
Company replied
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See what reviewers are saying
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years... See more
Company replied
Great customer service and support.Slight problem with first delivery of bed, not quite what we ordered but with only one call from delivery crew the problem was sorted and within 4 days the correct g... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.5
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Severely disappointed
The shop came measured up, asked if needed door plates I said yes...fitter came laid flooring never brought door plates but said would come back the same week to sort..never turned up this was about 4 weeks ago due to my work schedule I don't have time to chase the shop so won't go there again ever
January 9, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Hudson
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent Service
Excellent service in store & by carpet fitter. Would highly recommend.
January 11, 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Christine
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I’ve bought my carpets & also beds from…
I’ve bought my carpets & also beds from the crossgates Leeds branch many times in the past and they’ve never let me down. The staff in the shop are lovely & friendly & nothing seems too much for them. Thank you for a great experience.
January 3, 2023
Reply from United Carpets & Beds - Leeds
Hi Julie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Disappointed
I have used this company a lot but so disappointed with them this time!! They over charged me by adding an extra 4sqm (£16 per sq mt) of carpet onto my measurements for 'tuckage' so cost me £64 more than it should have. They offer a 10% discount to Blue Light workers which is fantastic but I feel this was then added back on with the 'tuckage' to cover the discount. Even the carpet fitter said they shouldn't have added the extra on when I showed him the measurements I took.
October 26, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Sharon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Loving my stripes
Got a new striped stairs and landing carpet from these guys in Crossgates , Leeds store last November. Competitive price ( carpet prices have skyrocketed since I last had a new carpet! ) for what I got and the fitting is superb- best I’ve had on my stairs ever - especially considering it’s striped and had to go round two winders . So all in all, job done 😊😊😊
November 20, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Kathy
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I called to the Crossgates branch nch and…
I called to the Crossgates branch and was very happy with the service I got. They were polite and very helpful in helping me choose which carpet to get and choose the right underlay for it. You could have a laugh and joke. I will highly recommend family and friends.
November 25, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jillian
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very friendly and helpful staff
Very friendly and helpful staff, best value for money and backed up with an excellent carpet fitter. Will require another carpet in the new year. Will be back to United Carpets for that
November 3, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Had my staircase and landing carpeted…
Had my staircase and landing carpeted last week the fitters turned up on time and worked tidily and clean and was fitted in no time at all a great job done
The next day a different team of fitters fitted my hall with laminate in the same fashion they are Evan coming on a Sunday to fit the laminate in my lounge and dining room can’t praise them enough a great fitting team
The staff in the shop were also very helpful with my choice of carpet and flooring and great prices too all in all 5* service
November 16, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Steve
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
I always used United carpets and beds…
I always used United carpets and beds at Leeds (Crossgates) and twice in the last few months. I can recommend. Good service and a good price.
September 23, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Amanda
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
EXCELLENT SERVICE FROM START TO FINISH
Just had sons flat fitted with lounge and hall carpets from united carpets,crossgates,Leeds.
emailed wed,Andy came and measured thursday,he was polite helpful and friendly,next day Martin came and fitted,he was polite friendly and knew his trade,3 days from start to finish and got a decent discount as carpet was in stock and next day fitting,great service all round,wish they would reply to the reviews that customers take time to submit,it would show committment to customers if they did i would have given 5 stars however will use this company again
October 7, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Ray,
We appreciate you sharing your experience and are delighted that we were able to assist you.
Please accept our apologies for the delay in replying to your comments.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
I used the Crossgates store in Leeds, very knowledgeable and friendly staff. Carpet fitters were great and did a good job. Will go back again if I need more carpets
September 21, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Janette,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Once again excellent service
Once again excellent service. No pushy sales pitch, just good friendly advice.
Excellent job by the carpet fitters as well.
September 6, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Neil,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service.
Excellent choice of carpets in store with good advice from staff. Prompt fitting date and good fitter.
September 26, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jim,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brilliant friendly knowledgeable and…
Brilliant friendly knowledgeable and local - will use United Carpets and their great team again.
August 20, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Good Morning Brigitte,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Highly recommend
Barry was so helpful and came to measure the job the same day. Once I had chosen the product, the fitter was available so quickly and did a brilliant job in no time at all.
We have used United carpets for 3 properties now and would highly recommend them. Lovely experienced team and great value for money.
July 27, 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
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