Toilet vinyl fitted completely out of square. Plank effect 1" from wall at the rear and 5" at the front, shocking . Took photos and sent to shop. Was given fitters number for ME to contact him!. Fi... See more
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See what reviewers are saying
Lovely shop with lovely staff , it’s a bit cold in there though so put your coat on ! We were served by a young man whos name escapes me but he was really helpful and kind and gave us some good advise... See more
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Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right. Aylestone Road, Lei... See more
Company replied
The lady who served us has helped us on another occasion and is very helpful, without being pushy. She allowed us time to browse and assisted with calculation and prices. She was patient when we looke... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
489 Aylestone Road, LE2 8TB, Leicester, United Kingdom
- 0116 244 0144
3.5
Average
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fitter could not fit vynil and and told…
Fitter could not fit vynil and and told us to have carpet.We ordered carpet and paid the extra only then to be told that the fitting went from £45 to £135.so of cause we cancelled and were charged 20% of the price to cancel total rip off will not use again or recommend again
December 28, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear that you were not happy with the service you received.
I have spoken to the store who have gone above and beyond to try and rectify any issues you had with you originally choosing a vinyl for your bathroom that wouldn't be able to fit over the raised and curved shower. The team have then recommended the aqua bathroom carpet that will have a better fitting in your bathroom than the vinyl, with the fitters going through this and giving their recommendations based on your bathroom.
We are disappointed to hear that you still wasn't happy and therefore cancelled your order without giving us the opportunity to go through your itemised bill with you.
If you have any further comments please email us at aftersales@unitedcarpets.net.
Once again thankyou for taking the time to leave us a review.
The United Team
Good customer service in shop and very…
Good customer service in shop and very pleased with fitting , a job well done 😁 😁
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Paula,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service from the team in-store and that you had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leicester Aylestone Road
Would not recommend
Carpet fitter was totally unprofessional, rude and incompetent. Would not use them again which is a shame as the lady who serves me was very helpful
December 14, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Wendy,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience was not up to our usual high standard after receiving a great in-store experience.
All of your comments will be passed onto management for review to improve our service, if you have any further comments please email aftersales@unitedcarpets.net
Once again, thankyou for leaving us a 5 star review.
The United Team
Good and not so good.
The carpet and fitting were good however when I bought the carpet no one told me that it was a thick carpet and that it was therefore likely that the doors would no longer fit. Logically I should have thought this but it didn’t occur to me . I do think the salesperson should have trade this clear as when the carpets were fitted I was left with both the wardrobe door and the bedroom door off their hinges and propped up on the wall! I was really pissed off!! I had to get someone in to sort the doors. At the very least the shop could have made the situation clear and had a number ready for someone to do the job after fitting.I thought that was poor service.
November 30, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi,
Thankyou for leaving us a review.
We are pleased to hear that you are happy with the quality of the carpet.
We will pass your feedback on regarding your other comments to the store for review to improve our service.
Once again, thankyou for leaving a review and shopping with United Carpets.
Would score 0 star if possible
Would score 0 star if possible. WORST experience ever!
Chose a ‘new in’ carpet as I was advised they would have plenty of it in stock.
Stock was an issue! I had to choose a different shade for one of my bedrooms as the original colour I chose would not be in stock for 2 months!
I was told wrong times for the fitters on 2 out of 3 occasions the fitters that turned up were rude with poor personal hygiene!
Ask for the manager to call me to discuss. I’m still waiting…
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Danielle,
Thankyou for taking time to leave us a review.
We are really sorry to hear that your experience was not up to our usual high standard.
I have spoken with the store who have advised there has been an issue regarding the supply of this carpet and deeply apologise for the inconvenience this has caused.
In regards to your fitting experience 2 of our fitters unfortunately was ill on the day of your fitting so we apologise for the delay in fitting.
The store has tried to contact you regarding your experience, if you can give any further information please contact aftersales@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
The United Team
Rude people …
They cancelled the fitting appointment 3 times, they were 2 hours late to fix the carpet , the guy was very rude and didn’t fit the carpet properly. I spent £400 only for 13 stairs and I’m not happy at all. It was United carpet on ayleston road Leicester
November 26, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi,
Thankyou for taking time to leave us a review.
We are sorry to hear that your fitting experience was not up to our usual high standard.
If you email aftersales@unitedcarpets.net with more information we will be able to investigate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
Helpful assistance throughout
Helpful assistance in the store in choosing the carpet.
Good carpet fitters, who proposed a solution to an issue that arose that didn't cost me as the customer.
Helpful customer service to sort out the issue and arrange for a further visit from the fitters.
November 9, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Esta,
Thankyou for taking time to leave us a review.
We are happy to hear out expert sales team was able to assist you with your new carpet. We are delighted that the fitters were able to solve your problem and that you received a high level of customer service.
All the best,
United Carpets & Beds Leicester Aylestone Road
Great service
October 12, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Martin,
Thankyou for leaving us a 5 star review.
We can't wait to assist you again.
United Carpets & Beds Leicester Aylestone Road
Fitters arrived when scheduled
Fitters arrived when scheduled. They were very polite and did an excellent job and ...tidied up after themselves. Very happy customer
September 8, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The guys did a wonderful job and they…
The guys did a wonderful job and they arrived on time. They were really quick I couldn’t fault them, the price was really good too after shopping around.
October 7, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
New Hall Carpet
Good choice of carpet, knowledgeable assistant, competitive price and fitted well.
September 19, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi John,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Bad fitters - Bad service
Absolutely shocked I’ve been sent this link to leave a review, after I had to call numerous times because the fitters did a terrible job, so another fitter was sent a few days later, who was so rude - I can’t begin to explain - whom also stunk so badly of cigarettes, that my new bedroom had to be aired all day, and then he got himself up off the floor, leaving a massive dirty handprint on my freshly painted white wall!!!
The carpet was stretched so much it started to fray…
I called the shop to explain my frustration and asked for a manager call back several times, but it never happened! Hence the not nice review…
August 21, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good morning,
I'm really sorry to hear that your experience with us was not up to our normal high standards. If you send full details of the complaint through to our customer service team including the location of the store you ordered with we will be able to look into this more closely for you.
You can send these details through to customerservice@unitedcarpets.net and our team will respond to you directly.
Thank you for taking the time to leave us your feedback.
The United Team
Laminate floor laid
Had a few laminate floors laid, by far the best quality lay I have had, this will help with the keep of the floor. They also offered extra protection in wet areas which I took. Great price also. Cheaper than carpetright.
August 21, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Josie,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We had a problem with our vinyl…
We had a problem with our vinyl flooring in the kitchen after installation. We emailed the photos over to United via WhatsApp as told and no response whatsoever. That was several weeks ago. Not happy.
August 13, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Darlene
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to aftersales@unitedcarpets.net. Our team will will look into this.
Thank you
this was not a pleasant…experience
Unfortunately this was not a pleasant experience just having moved witch is stressful enough, so I was told a am appointment, after 3 calls the guys who were friendly enough came at 3.30 pm , the carpet was laid . Stairs and top hallway, you can see cuts on the carpet mid staircase, some of the rails left not nailed down at corners, looks like it’s an inch short, and the mess !!! I don’t no how but every room in my house was covered with bits of carpet, I mean covered I have pictures, two big bags of rails left and loads of carpet for me to put out side and eventually take to the tip in my own car ,
August 2, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Mr Dorlan
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to aftersales@unitedcarpets.net. Our team will will look into this.
Thank you
Half a service
We ordered a roll-end stair carpet including fitting then decided we could fit it ourselves. They said that wasn't a problem and would get the fitters to drop off the carpet for a nominal charge when passing, that weekend. The subcontract fitters decided they had better things to do ! My son had to drive to Leicester and tie the carpet to the top of his van. If you are considering dealing with this company remember that you will be dealing with 2 companies. One if which you have no contract with and who expect payment in cash. Never a good sign. Would never use them again.
June 22, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to customerservice@unitedcarpets.net. Our team will will look into this.
Thank you
We went in the leicester store Cory and…
We went in the leicester store Cory and his colleague were really helpful highly recommended
June 18, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Sally
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very good
Very good , good Quilty carpet , very good price . Good people who came to do fitting job done good job . Over all I’m very happy . Thank you .
June 19, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Invoice not itemised
Invoice not itemised, had to do my own calculations and found I had been changed £10 extra. Called the shop to question it and was told it was for glue which was added to every sale. Asked the fitter on the day what he would be using glue for, glue wouldn’t be used and they very rarely use any glue when fitting carpet. Good quality carpet and underlay, excellent job done by fitter, only issue is being ripped off for something that isn’t needed which adds up to a lot of extra revenue per year with every carpet sold
April 10, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Greg
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
Bedroom carpet United carpets are always polite with…
United carpets are always polite with excellent customer care
January 25, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Margaret
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
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