George was really knowledgeable and honest in helping us choose our purchase. Going the extra mile in helping us.
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See what reviewers are saying
Lovely shop with lovely staff , it’s a bit cold in there though so put your coat on ! We were served by a young man whos name escapes me but he was really helpful and kind and gave us some good advise... See more
Company replied
Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right. Aylestone Road, Lei... See more
Company replied
The lady who served us has helped us on another occasion and is very helpful, without being pushy. She allowed us time to browse and assisted with calculation and prices. She was patient when we looke... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
489 Aylestone Road, LE2 8TB, Leicester, United Kingdom
- 0116 244 0144
3.6
Average
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Half a service
We ordered a roll-end stair carpet including fitting then decided we could fit it ourselves. They said that wasn't a problem and would get the fitters to drop off the carpet for a nominal charge when passing, that weekend. The subcontract fitters decided they had better things to do ! My son had to drive to Leicester and tie the carpet to the top of his van. If you are considering dealing with this company remember that you will be dealing with 2 companies. One if which you have no contract with and who expect payment in cash. Never a good sign. Would never use them again.
June 22, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to customerservice@unitedcarpets.net. Our team will will look into this.
Thank you
We went in the leicester store Cory and…
We went in the leicester store Cory and his colleague were really helpful highly recommended
June 18, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Sally
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very good
Very good , good Quilty carpet , very good price . Good people who came to do fitting job done good job . Over all I’m very happy . Thank you .
June 19, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Invoice not itemised
Invoice not itemised, had to do my own calculations and found I had been changed £10 extra. Called the shop to question it and was told it was for glue which was added to every sale. Asked the fitter on the day what he would be using glue for, glue wouldn’t be used and they very rarely use any glue when fitting carpet. Good quality carpet and underlay, excellent job done by fitter, only issue is being ripped off for something that isn’t needed which adds up to a lot of extra revenue per year with every carpet sold
April 10, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Greg
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
Bedroom carpet United carpets are always polite with…
United carpets are always polite with excellent customer care
January 25, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Margaret
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Professional
Professional. Excellent service. Friendly and caring staff.
March 2, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Muhammad
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service
Very friendly in and out of the shop always used United carpets and always had good service and friendly fitters
March 3, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Mrs Bernadette
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I have used the Leicester Aylestone…
I have used the Leicester Aylestone road shop for my home and my business and couldn’t recommend highly enough always so very helpful
March 17, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Denise
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Really Helpful and Knowledgeable Staff
Really Helpful and Knowledgeable Staff, made me feel really valued. Came out to measure for me and then provided me with a quote, and accommodated all my needs and made sure I was happy. I’ve been to the store a few times and will definitely return again. I saw that they sad rugs, and off cuts that I could take away which is really helpful when having pets in the house
March 19, 2023
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Good experience however the carpet…
Good experience however the carpet fitters tried to steal the excess carpet which I had paid for. Be careful as I had 2 whole rolls which I can make use of, but if I had not realised they would have driven away. They did get defensive when I told them.
December 30, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Ahmed
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Ash
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
The lady at the store was a lovely lady an very professional an very helpful lady an thanks to her
I liked how the lady at the store made me feel an she was very helpful an the two guys that came to fit the carpets they were very professional on a hole im happy an thank you
December 3, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Novano
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Daniel
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very disappointed with the outcome had…
Very disappointed with the outcome had carpet fitted they forgot the door trims time 4 having to wait over a week for them to return and finish the job left the place a mess returned from work looking forward to seeing my carpet only having to clean up and hoover will not be recommending to anyone
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
I visited twice as my original choice…
I visited twice as my original choice was out of stock and it would have been a long wait to order from the warehouse. Both visits all the staff were really helpful. I had fitting as well and the guy was also very good. Unfortunately for me my dog chewed the carpet on the bottom step after 1 week so will have to get that sorted at some point!
I had laminate downstairs and carpet for stairs and landing. Very happy with both. Flooring really makes a difference to the home. Thanks to all the helpful and patient workers in the shop and the floor fitter.
October 19, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very happy with our flooring…
We got laminate flooring from the Leicester branch and it’s good value for money looks beautiful and the fitting guy was excellent did a fantastic job. Will definatley be going back to get more rooms done in the future :) very happy :)
October 24, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Laura
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
False advertisement
False advertisement. I went 4 weeks ago and I was quoted for £26.99 per sqm. You would assume now that there is half price promotion that the same carpet would have a discount applied. In fact, NO the original price has been increase to £55.99 thus 50% brings it back to the original price I was quoted. So I leave you readers to figure out if this is deception And false advertisement thus the breach of a
If the misrepresentation act.
November 21, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Superb tradesman fitted our dining room…
Superb tradesman fitted our dining room laminate floor.
He took the trouble to do some extra work, which was not expected. By fitting the flooring under the skirting boards which made it the finished job and therefore did not require the beading. Totally professional tidy looking job.
He tidied up after himself. Brillant!
September 10, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Good service and competitive price
Had been putting this carpet change off for quite a while, but really pleased with the service. The lounge hallway and stairs all look roomier now. Really pleased with the service.
September 27, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Coleman,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
September 14, 2022
Unprompted review
Reply from United Carpets & Beds - Leicester Aylestone Road
Hi Alex,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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