We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more
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Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised... See more
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Great prices. Very helpful staff. Got a date for fitting the carpet on the day we wanted. Got a phone call the day before with a time the fitter would be with us. Very pleased with the workmanship of... See more
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Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Deacon Road, LN2 4JB, Lincoln, United Kingdom
- 01522 512060
4.3
Excellent
142 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service, quick fitting & good prices
April 15, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Chloe, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Lincoln store.
Thank you so much for the recommendation. Take care.
If you’re ever in the mood to donate…
If you’re ever in the mood to donate your hard‑earned money for absolutely no reason, look no further than this delightful establishment. They proudly advertise “free fitting”, which is adorable, because the moment you actually buy something, they magically discover a dozen reasons to charge you anyway. Truly groundbreaking business innovation.
Their fitters — sorry, over‑priced fitters — will also helpfully convince you to buy far more material than any human floor could ever require. Only after everything is laid will you realise the mountain of waste you paid for. A modern tragedy.
And once they’ve taken your payment, prepare to become completely invisible. Customer service? Follow‑up? Attention? Not in their vocabulary. But don’t worry — they’ll happily point you to the ten‑thousand‑word policy novel printed in microscopic letters on the back of the bill. Apparently that’s their favourite book, because they quote it religiously whenever you raise a complaint.
Oh, and feedback? Don’t bother. They don’t deserve a positive review, a negative review, or even the time it takes to type one. But here I am anyway.
Ohhh sorry to mention they sell decent products anyway.
April 30, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good afternoon Arun, thank you for taking the time to contact United Carpets and Beds.
We're sorry to hear that you're experience with our Lincoln store and the independent fitters did not meet your expectations. We Understand how disappointing this must of been and we thank you for bringing this to our attention.
We would like the opportunity to look into this further, please email customerservice@unitedcarpets.co.uk with your details and a member of our customer service team will be contact.
Kind regards
The United Team
Carpet fitter very good and polite
April 16, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Lincoln store.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Lincoln
Hi Sash, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Lincoln store.
Thank you so much for the recommendation. Take care.
Good service all round
Good service all round
The fella who laid the cart was fab but I think he could have done with more help
April 10, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jenny, thank you so much for taking the time to share your experience.
Its great to hear that our Lincoln team were able to meet your expectations and provide you with an all round good service.
We hope to assist you again in the future!
Great prices
Great prices. Very helpful staff. Got a date for fitting the carpet on the day we wanted. Got a phone call the day before with a time the fitter would be with us. Very pleased with the workmanship of the fitter excellent job. Would definitely use again and recommend them.
April 30, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi, thank you for your fantastic review! We’re so pleased to hear you were happy with our prices, service, and fitting process from start to finish.
It’s great to know the communication and workmanship met your expectations, and we’ll be sure to pass your kind comments on to the fitter.
We really appreciate your recommendation and look forward to helping you again in the future!
From in store staff to final fitter
From in store staff to final fitter, an excellent job all round. Communication, assistance and expertise were all top notch.
March 26, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jason, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Lincoln store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you with your future projects. Take care!
A big thank you to Bradley the manager…
A big thank you to Bradley the manager who came in personally to repair & fix my new bed.
I had waited for 5 days but he made a promise& finished the job.
I'm very grateful.
Thank you
February 20, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Ishwari, thank you for taking the time to share how our Lincoln store did.
Its such a pleasure to hear that the manager Bradley was able to meet your expectations and came out and repaired your bed for you and made sure you was fully satisfied.
We hope to assist you again in the future. Have a wonderful day.
Purchased Bed
The staff in the store were helpful and the delivery was smooth and the setting up at home was good
February 19, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Julie, thank you for taking the time to leave a review.
We're so glad that our Lincoln store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
We went into our local store
We went into our local store, and was greeted by two lovely lads when we walked in. They asked what we were looking for, so we told them. Did we need any help? I said I’d ask when we were ready. We found what we wanted, got the help, and the sale was put through. Bit of a mix up on getting it laid, date mess up. BUT we are very happy with the two lads that came and laid the carpet, they did a cracking job. Thank you 😊 The date is a guess as I can’t remember
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Stephen, thank you for taking the time to leave a review.
We're so pleased to hear that our Lincoln store was able to meet your expectations and provide you with a 5 star service throughout.
Its great to hear that your happy with the finished results and your overall experience. We hope to assist you with any projects you may have in the future. Take care.
Started off well #
Started off well. We Choose a lovely expensive carpet and underlay which had to be ordered. Took a lot longer to come than expected. They said they would ring when in , they didn’t- no phone call!!! We Asked and agreed for a Saturday fitting. Said they would ring the Friday before fitting on the Saturday no phone call - again 😤 Carpet fitter rang 8.30am on the Saturday to say he was coming 11.30> OMG. With help from friends we cleared the furniture in the lounge. Lovely lad came and fitted the carpet.!!! Got the furniture back in well pleased.!!!!! To come down the next morning to the carpet looking like the Irish Sea. We Got hold of the fitter who couldn’t come back but he did ring the boss Bradley who came promptly. Apparently the carpet had relaxed!! Any way he trimmed and re stretched. Then had to put the furniture back . Very stressful and unnecessary work on my partners and friends days off. But sorted in the end.
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good afternoon Julie, thank you for taking the time to leave feedback.
Firstly, I’m really sorry about the lack of communication regarding the delivery and fitting date. I’m pleased to hear you were happy with the fitter and the finished look of the carpet initially. However, I’m very sorry for the stress caused the following morning when the carpet relaxed and needed re-stretching. Having to move your furniture twice is far from ideal and certainly not the experience we want for our customers.
I’m glad Bradley was able to attend promptly and get everything sorted, but we do recognise the disruption it caused to you and your partner.
Thank you again for your patience, and for acknowledging that it was resolved in the end. We truly value your custom and your feedback — it helps us improve both our communication and service going forward.
Kind Regards
The United Team
Excellent service
Excellent service, staff and good value . Prompt experienced fitters .
January 18, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Maxine, thank you for taking the time to leave feedback.
We're so pleased to hear that our Lincoln store was able to meet your expectations and provide you with an excellent service with no issues.
We hope to assist you again in the future. Take care.
Initially the experience was good but…
Initially the experience was good but then we were let down several times by the manager not turning up when he said he would. We also found him very rude and not custom orientated
The actual carpet fitter was great, really informative and saved the day
January 14, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good afternoon Pam, thank you for taking the time to leave feedback.
We're pleased to hear that you found the carpet fitter to be great and you're happy with the finished results. However we're sorry to hear that you feel as though you was let down by the manager, this is not the service we aim to provide and take all customer feedback on board to review our service.
We hope to get the opportunity to assist you again in the future. Take care.
All went well
Everything went more or less as it should have done...the fitters arrive st 11am as we arranged.
The stairs carpet was done 1st and considering we were told it would take roughly 4 hours total...the stairs took ages and the fitters stated that the stairs and dining room should have been two separate jobs...but hey ho..at 7pm they were done and the lads did a brilliant job and it looks great...and for the price I was well happy
January 5, 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Carole, thank you for taking the time to share how our Lincoln store did.
We’re really pleased to hear you’re happy with the finished result and the quality of the fitting.
We hope to assist you again in the future. Have a wonderful day.
Reply from United Carpets & Beds - Lincoln
Hi David, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Lincoln store.
Thank you again for the recommendation. Take care.
Fast and efficient
Fast and efficient, great lads, will always use them in the future
December 22, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Liam, thank you for leaving such kind feedback.
We're so glad our Lincoln Store could meet your expectations and provide you with a fast and efficient service.
We look forward to assisting you again in the future. Take care.
Very pleased
Great product good price. Friendly and professional at every stage
December 11, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Noel, thank you for taking the time to leave a review.
Its a pleasure to hear that our Lincoln store was was able to meet your expectations and provide you with a friendly and professional 5 star service.
We hope to assist you again in the future. Take care.
Great selection of beds online with…
Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised well in advance of delivery slot. The 2 man delivery team were excellent and assembled our bed and set it up where we wanted it . Prices very competitive on our bed including headboard , we will use United again
December 4, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Ian, thank you for taking the time to leave a review.
We’re really pleased to hear that you found our online bed selection and product descriptions helpful, and that everything from ordering through to delivery went smoothly. It’s great to know you were kept well informed about your delivery slot and that the two-man delivery team provided excellent service and assembled your bed where you wanted it.
We look forward to your next visit with us. Take care.
Easy process from ordering to delivery…
Easy process from ordering to delivery & fitting.
Both in store & the guys who fitted it couldn’t have been more helpful…very professional & can’t recommend them highly enough.
November 26, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jill, thank you for taking the time to leave our Lincoln store a review.
We're so pleased that the team could provide you with an easy process from start to finish, and the fitter couldn't of been more helpful.
We hope to assist you again in the future. Have a wonderful day.
Reply from United Carpets & Beds - Lincoln
Hi Stephen, thank you for taking the time to share your experience.
We're so pleased that you're happy with the service that you recieved from our Lincoln store.
Thank you again for the recommendation.
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