It was a stressful experience from start to finish. Did not always feel like some of the staff wanted our custom. When we went back another day it was better service, carpet measuring was arranged... See more
Company replied
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See what reviewers are saying
We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more
Company replied
Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more
Company replied
Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Deacon Road, LN2 4JB, Lincoln, United Kingdom
- 01522 512060
4.1
Great
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying and fitting of carpets
Excellent service and good communication
February 26, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Rodger, thank you for taking the time to leave us a review!
Its great to hear that our Lincoln store provided you with an excellent service with good communication.
We hope to assist you again in the future, take care!
Reply from United Carpets & Beds - Lincoln
Hi Toni, thank you for taking the time to leave us a review!
We're so pleased that our Lincoln store was able to meet your expectations leaving you a more than happy customer.
We you visit again soon
All the Best
The United Team
I wanted the new flooring/laminate…
I wanted the new flooring/laminate fitting under replacement skirting,so not requiring further facia.The gentleman came from store to measure up, I asked who do I get to remove present skirting , he suggested a chap who he had known for years, lived near him and was available.His name was Shaun. Shaun removed the present skirting taking 2hrs and charged £150!!Returned 2days later replaced skirting,which I purchased, in half of the rooms,taking 5hrs,charging another £150!!The standard of his work was appalling!!! I have since organised a joiner who is going to complete the job and correct the very untidy faulty work.I am left £300 out of pocket and very disappointed with my experience dealing with United Flooring.Regards Tessa Ross.
February 5, 2025
Unprompted review
All seemed OK till I got a call saying…
All seemed OK till I got a call saying they could not supply the carpet I chose but had upgraded at no extra cost ..when it arrived I was not sure it a better quality also the fitters took a very quick rushed time to fit it and the lino in the hall app 10min to 20 min tops leaving air bubbles in the hallway still not sorted 3 weeks later and 1 week after complaint not heard owt ... oh also shop staff bit grumpy
January 22, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jackie, thank you for taking the time to leave us a review!
We're disappointed to hear that your experience with our Lincoln store and the independent fitters wasnt a positive one.
We would like to hear more about your service, please email customerservce@unitedcarpets.net with your details and a member of our team will get back to you.
Kind Regards
The United Team
Very helpful and supportive staff and…
Very helpful and supportive staff and they did manage to fit us in before Christmas which was fantastic. However I do have a fault in one of our carpets which I was promised would be replaced later that week which was before Christmas yet I am still waiting.
December 17, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Katie, thank you for taking the time to leave us a review! We're so glad you recieved such a positive in store experience when visiting United Carpets and Beds Lincoln. We're sorry to hear that there's a fault with your carpet and your still waiting for it to be replaced. please email customerservice@unitedcarpets.net at your earliest convenience with any images you have and a member of our team will be in touch.
Kind regards
United Carpets and Beds
Reply from United Carpets & Beds - Lincoln
Hi Mel, thank you for taking the time to leave us a review! We're so glad to hear that your happy with the end result, we hope to see you again in the future!
Really good and we now want to have the…
Really good and we now want to have the same carpet in three other rooms - please call so we can give measurements and obtain a quote!
January 6, 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Simon, thank you for taking the time to leave us a review! We're so glad our Lincoln store could make your experience with us a positive one. Here's the link to book a free measure and estimate service so a member our our team and come out and give you a quote! https://www.unitedcarpetsandbeds.com/book-a-home-visit/
great carpet
great carpet, fitted beautifully and friendly staff
however- they never collected or disposed of the carpet after like they said they would :(
December 6, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Tina, thank you for sharing with us how our Lincoln store did! We're so glad to hear how friendly our staff was, we hope you love your new carpet!
New bedroom carpet
Looking for a new bedroom carpet I entered the store not really sure of what would be best to suit my needs. I was quickly approached by Ryan who offered me his friendly expert advice and after talking me through my options I settled on a carpet I think will be perfect for the room. He was great, pricing is always extremely reasonable and I’ll be calling store in the new year to arrange fitting. A happy customer!
December 16, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi, thank you so much for taking the time to leave us a review! We're so glad our Lincoln store could make your experience with us a positive one! We hope you love your new carpet!
Absolutely brilliant job!
Absolutely brilliant job- quick, no mess, tidied up after themselves, and looks amazing - really professional. Lovly helpful and polite fitters. I would give them 6 stars if I could!
November 19, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Mrs Smith, thank you for such a kind review! its great to hear that our Lincoln store provided you with such a brilliant service! We hope you have a wonderful Christmas!
Get people who can do the job instead…
Get people who can do the job instead of lying, making excuses and blaming the buyer. Organise loading and delivery better. Absolutely rubbish would never use them again. Already contacted customer services and told them and I got no reply
November 21, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good afternoon, thank you for taking the time to leave us a review! We're so sorry to hear that your experience with our Lincoln store wasnt a positive one. If you would like to email our customer service team at customerservice@unitedcarpets.net with details of the service you received, we would love the opportunity to turn this around for you.
Kind Regards
The United Team
It is local to me and the staff was…
It is local to me and the staff was very polite and helped with want I wanted
September 3, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Kelly, thank you so much for taking the time to leave us a review! We're so pleased to hear that our Lincoln store provided you with such a positive service. We hope to assist you again in the future!
Went in with rough idea what I wanted
Went in with rough idea what I wanted. Due to size of one of rooms it was suggested I do it another way and was given ideas. Inside the shop the gentleman that help was polite made us laugh really pleasant trip into the store and the carpet fitters were lovely respectful and polite
September 28, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Nicki, Thank you so much for leaving us a 5 star review! We love to hear all about our customers experiences in store, and its a pleasure to hear how our Lincoln team helped guide you in the right direction! We hope to see you again next time, take care.
All new carpet …
Great value and fitted quick for free . Fitter was polite and quick and patient while we moved items for him
October 1, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good morning Norman, its great to hear you recieved such a quick and efficient service with our store and fitters. Thank you so much for letting us know how we did, we hope you love your new flooring!
Helpfull friendly salesman ,prompt…
Helpfull friendly salesman ,prompt delivery and fitting with great results , we love our wooden flooring , we wll definitely shp there again Thankyou
September 19, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Janine, thank you so much for your positive comments about United Carpets and Beds! We look forward to assisting you next time!
Reply from United Carpets & Beds - Lincoln
Hi Nneka, thanks for the 5 star review! Have a fantastic afternoon.
Worst experience ever!!
October 8, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Zohra,
Thankyou for taking time to leave us a review.
If you email us at customerservice@unitedcarpets.net with more information about your experience, we will be able to investigate this further.
Kind regards
The United Team
Good choice in shop
Good choice in shop . Friendly helpful staff. Quick fitting and job welldone
August 30, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Jeanette, We appreciate you taking the time to leave us such a positive review! We will be sure to pass on your kind words to our Lincoln store. Have a fantastic afternoon!
Reply from United Carpets & Beds - Lincoln
Hello Mr Nesbitt, thank you; we appreciate your feedback! We hope to be of service to you again in the future.
Best wishes,
United Carpets and Beds Lincoln
Excellent service and fitting
September 23, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Clare Hindley, thank you so much for the positive review!
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