United Carpets & Beds - Lincoln Reviews 

144
TrustScore 4 out of 5

4.1

Deacon Road, LN2 4JB Lincoln, GB


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Rated 2 out of 5 stars

It was a stressful experience from start to finish. Did not always feel like some of the staff wanted our custom. When we went back another day it was better service, carpet measuring was arranged... See more

Company replied

Rated 5 out of 5 stars

We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more

Company replied

Rated 5 out of 5 stars

Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.1

Great

TrustScore 4 out of 5

144 reviews

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4.1

All reviews

(144)

1,930 reviews in the last 12 months

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Rated 2 out of 5 stars

Not very good quality for the price I…

Not very good quality for the price I paid

September 17, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

We are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like the opportunity to address your concerns. Please reach out to us directly at
+44 1522 512060 when you have a chance. Thank you, and we look forward to hearing from you.

Rated 5 out of 5 stars

Superb service and great value.

Visited the Lincoln store with a general idea of what I wanted. The staff were superb and offered to bring samples of a range of colours to the house. When they came, again superb service. Carpet and underlay now fitted and looks great - and thanks to Stuart for the fitting. Great value all round!

October 3, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Stuart, we are so pleased you enjoyed your visit to United Carpets and Beds Lincoln! Thank you, and have a fantastic day!

Rated 3 out of 5 stars

We are very satisfied with the quality…

We are very satisfied with the quality of our new carpet and bed head. The choosing and ordering process was easy and efficient. However there was apparently a lack of communication between the two departments. We were told the bed head would arrive separately to the carpet which we we arranged to have fitted several weeks after ordering. The bed head hadn’t arrived after 3 weeks so I rang to enquire after it. It seems the carpet department hadn’t passed the Oder on to the bed department. Therefore had I not rung when I did who knows when or if we’d have received it. We had paid the full amount on ordering I might add.
The day came to fit the carpet and the two men carried it into the bedroom and said they thought they should leave it in the warmth of the room overnight to soften up and have it fitted the following day! The reason they said was because it might scratch the bedroom furniture. We weren’t too pleased as we had made plans to be out the following day. Anyway we covered the furniture and they reluctantly agreed to lay the carpet. The time was 4pm!! They did do a very efficient job and very quickly and no damage made to the furniture!Thankfully they helped to carry the bed mattress back into the room for us.

September 19, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Christine Foston, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Lovely carpets nice price

Lovely carpets nice price . Fitting went smoothly thankyou United carpets.

August 19, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Fiona Parker, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Ashley and Jorden very pleasant and…

Ashley and Jorden very pleasant and polite. professional job lined up my tiled lino perfect to each room

September 16, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Hi Peter,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters Ashley and Jordan able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 3 out of 5 stars

The product is fantastic

The product is fantastic
The bedroom doors were taken off by the fitters and not put back on.
Told that they needed to be planned at £20 per door but the couldn't do it as they ar fire doors
At this point I was anoyed that non of the salesmen had mentioned this in the showroom

August 29, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Customer, thank you for taking the time to leave us feedback about your experience with us.
The details of any additional services should have been discussed with you in store before the fitting was arranged. We will take your comments back into the store to see where we can improve.

Thank you again for taking the time to leave us your feedback and for shopping with United Carpets

Rated 4 out of 5 stars

had my carpets fitted by united carpets…

had my carpets fitted by united carpets ( Lincoln )
by carpet fitter adam
very proffessional and very good carpet fitter
thankyou steven ( potterhamwoth )

September 9, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.

Kind Regards
United Carpets and Beds

Rated 5 out of 5 stars

Lovely carpet and great price

We bought a new carpet from here and had one of their fitters to put it down for us, and we can't fault the service. He was friendly and did a top notch job. It's a lovely carpet that was a good price and we are over the moon with it. 5 stars all round from us!

July 26, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Hi Peter,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

Ashley and Jordan were fantastic

Ashley and Jordan were fantastic we stumbled across a problem but that didn’t stop them they worked it out and manage to exceed my expectations! Thank you so much guys

August 31, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Hi Kayleigh,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received a great fitting experience with our independent fitters, Ashley and Jordan delivering a professional service.
We are delighted you love your new flooring and we look forward to assisting you with your next project.
All the best,
United Carpets & Beds Lincoln

Rated 4 out of 5 stars

Easy to choose what I needed

Easy to choose what I needed, the right amount of help in choosing. Very happy with my new flooring

August 20, 2024
Unprompted review
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Reply from United Carpets & Beds - Lincoln

Hi Aileen,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you and that you love your new flooring.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

Ashley and Jordan you are amazing…

Ashley and Jordan you are amazing carpet fitters from United Carpets, Lincoln. Done an amazing job carpeting throughout our home excellent attention to detail and above and beyond what we expected.
Many thanks Gordon & Carol (Witham St Hughs)

August 22, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Carol,
Thankyou for leaving us a 5 star review.
We are happy to hear that our independent fitters Ashley and Jordan was able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

Absolutely love my carpet such quality

Absolutely love my carpet such quality

August 14, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Kirsty,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet!
We look forward to assisting you again soon.
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

Recommendation for carpet fitter

The individual fitter who installed the new carpet on 10/09/24, did an excellent and efficient job, we would definitely recommend him for future use.

Regards
Terry

August 14, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Terry,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Ryan able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

Great advice

Great advice, great service at an affordable price.

Organised the carpet fitters who were excellent also

June 20, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Martin,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team in-store was able to give great advise as well as get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

Fab Job!

Carpet fitter was on time, very polite and helpful, the carpet looks great! Fab job.

July 29, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Kim,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service and that you love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 4 out of 5 stars

Quick work

Quick work, adaptable with fitting dates

July 18, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Lynn,
Thankyou for leaving us a review.
We are happy to hear you had a great experience with the team able to deliver a quick and efficient service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 5 out of 5 stars

A carpet shop that actually listens to customers

Staff listened to my requirements and kept within my budget. Found the carpet I was after at a sensible price. Would use again and recommend to friends & family

June 15, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Thank you for taking the time to contact us and for leaving your feedback. We hope to see you again soon.

Rated 3 out of 5 stars

Gravel under Lino and mismatched grip rod.

Team worked hard to fit Lino under tight units but I was a bit disappointed that the expensive Lino was rolled out on the drive way and not swept before bringing into the house. Been laid now with pieces of grit under neath. Staff also needed to cut lino through a doorway and used a silver grip bar which does not match the brass strip as has been used in the next door way onto the hallway. Just would have given a better finish.

May 20, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi Emily,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience, if you email us at aftersales@unitedcarpets.net we will be able to investigate this further in regard to your fitting and door bars.
Once again, thankyou for taking time to leave us a review.
The United Team

Rated 5 out of 5 stars

Great service

Great service, good value and nice carpet!

May 14, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team as well as a great value carpet!
We look froward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln

Rated 3 out of 5 stars

Carpets and mattress

Recently bought a new build and United Carpets fitted the house with carpets and fitted vinyl in the kitchen and downstairs bathroom. Also purchased a mattress off them. Really happy with the carpets, the fitters did a fab job. Was also really happy with the price. However, the kitchen vinyl was laid over something sharp and was close to poking a hole through the flooring. I contacted the store about it and they said to email and send pictures through which I have, but they aren’t replying. This has now left a hole in the flooring. I was also told the mattress would be delivered but hadn’t heard anything regarding the delivery a week after the carpets were fitted. After calling the store over 7 times and constantly being told they would look into this and call me back I was finally told it was in fact at the store and needed collecting so had to drive a 50 mile round trip to collect this.

April 22, 2024
Unprompted review
United Carpets & Beds - Lincoln logo

Reply from United Carpets & Beds - Lincoln

Hi,
Thankyou for leaving us a review.
If you email us at aftersales@unitedcarpets.net your postcode and if possible your invoice number we will be able to investigate this order and resolve this for you.
Kind regards
The United Team

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