It was a stressful experience from start to finish. Did not always feel like some of the staff wanted our custom. When we went back another day it was better service, carpet measuring was arranged... See more
Company replied
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We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more
Company replied
Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more
Company replied
Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Deacon Road, LN2 4JB, Lincoln, United Kingdom
- 01522 512060
4.1
Great
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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In store was informative
In store was informative, friendly and fair. Fitters were quick (bit cowboy like) They didn't fit a gripper as they said it wasn't on my invoice, however they gave the wrong invoice as they were leaving, I noticed very quickly it was wrong so ran outside as they were turning their van around (very fast) to get the right one then sped off. I checked my invoice and I did pay for a gripper, now I'm wondering if I had the right carpet installed as they left quite a bit of cut offs in the bedroom they were carpeting.
April 16, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jenna,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team. In regards to your fitting experience if you email aftersales@unitedcarpets.net with your invoice and postcode we will be able to escalate this further.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Can’t recommend highly enough
Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what I needed without making me feel bad that I wasn’t purchasing LVT flooring instead - which all the others kept on at me about. He knows his stuff and I feel confident we have the perfect flooring! Great choice, superb service and by far the best price!
May 21, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Lynn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience Brad able to advise you on our huge range of vinyl flooring and get you a great price!
We are happy that you feel confident with your new flooring and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
First class job
Carpet fitters arrived on time and after three weeks they appear to have made a first class job.
April 17, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Roger,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
United carpets,
United carpets,
Great outlet very fair and Scott the fitter very professional and very neat job in our stairs not an easy stairs either had an awkward top step and landing and then more stairs with winders!
Carpet was pattern and every thing just looked perfect
April 12, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Chris,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and fitting experience with our independent fitter Scott delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Reply from United Carpets & Beds - Lincoln
Hi Justin,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Told them what I needed and ordered it…
Told them what I needed and ordered it and the carpet was delivered and fitted the next day
April 16, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Francis,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you carpet fitted on the next day!
We look forward to assisting you again soon!
All the best,
United Carpets & Beds Lincoln
Not completely satisfied
Fitters left loads of small screws all over house. Feels like there's lots under the carpets across the property too. Was told my carpet choices were cheap and poor quality and encouraged to go for a more expensive one. Stuck with my chosen and underlay all round. My carpets are great quality. I'd have needlessly spent more money if listened.
February 23, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Thanks for taking the time to leave us your feedback.
I have just checked in with the store and they do not have any record of any issues being reported with your flooring. If you would like them to look into it then please do not hesitate to get back in touch with the store directly. They would be happy to come and inspect the work to address any issues that may have arisen.
Thanks for taking the time to leave your feedback and for shopping with United Carpets and Beds.
Communication was excellent
Communication was excellent. Delivery was on the day scheduled in the time frame given. Great customer service
April 2, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Thank you for taking the time to leave us your feedback - we're glad you enjoyed your experience with us.
United Carpets and Beds
We went to the Lincoln store today to…
We went to the Lincoln store today to buy some lino and was served by a very unhelpful salesman. He was a middle aged man and didn’t seem keen on helping us. After cutting the lino to size in two pieces he gave one roll to my elderly mother to carry to the car. When I offered to carry it for her instead he gave me the 2nd roll that he had been carrying instead of assisting us. As we both struggled to carry both rolls out the shop he didn’t even open the door for us. Shocking customer service. Will never return.
March 23, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Sara,
Thankyou for leaving us a review.
On behalf of the store manager and the team we deeply apologise for the service you have received.
If you have any further information for us to investigate this further please email aftersales@unitedcarpets.net
Once again, thankyou for leaving us a review.
The United Team
From purchasing the laminate flooring…
From purchasing the laminate flooring to competition of installation, I have been very happy with the service. My new house looks amazing and the installation was done amazingly and honestly have no complaints.
March 12, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Ray,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Absolutely disgusted with how I’ve been…
Absolutely disgusted with how I’ve been treated by this company. I’ve never written a review or ever complained about anything, but my experience has been awful and I hope this stops people purchasing flooring from these people.They had no issues when picking the carpet and taking the money, the issues started when they came to fit the carpet, they banged my wall leaving a dent, charged me more money to cut my doors down , which wasn’t spoken about when booking the appointment. I had to pay the fitters 900 pounds when it’s suppose to be free fitting. We had lumps all in our carpet and our carpet has worn so much within a month. No emails have been replied to and we’ve been completely ignored. The fitter Ash came round when I rang about a stone in my downstairs bathroom which was starting to cut through our vinyl.when arriving three men came in and claimed the couldn’t see it , I had to get down and point at it even though it is so obvious.Ash then said to me that I was a “fu**ing nightmare because your a woman “ I was in absolute shock, this was all due to the fact they didn’t want to replace the vinyl.the shop rang back and wanted 60 pound for them to sort out there mistake. I was always polite and understanding so for people to come in ruin my flooring which cost us 5,000 pounds is really is upsetting.i will never be purchasing carpet or any type of flooring from here again and feel as though they have taken advantage of a young woman.
May 15, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Alexandra,
We are disappointed to hear about your experience as this is not the high level of customer service the team strive to give.
If you email aftersales@unitedcarpets.net we can investigate this further for you.
The United Team
Friendly efficient service
Super fast efficient service in the shop and a fast turnaround on the fitting, great service
March 6, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Denise,
Thankyou for your review.
I have spoken to the store who understand you have placed a special order.
If you email aftersales@unitedcarpets.net we can investigate this further for you.
Once again, thankyou for taking time to leave us a review.
The United Team
Second to none.
Chose the carpet. Gave us a date to fit. The fitters were quick and efficient. All parties were cordial and very professional. This is our third trip and and purchases in the past. we are delighted with the services and product. Always go here. Not too sure about the date. About six weeks ago.
February 7, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a great service once again.
We look forward to assisting you again with your next project!
All the best,
United Carpets & Beds Lincoln
I booked the day off work
I booked the day off work for the carpet to be fitted and the fitters won't to the wrong house. I ran the store up and all they said is that they have been and I wasn't in, witch I was, but he still insisted that they came to my house, I have cameras all around my house, but he still insisted, so I ended up putting the phone down on him. I don't think I will be buying no more from urselfs, as I have for years. Not happy
The guys that fitted the carpet was nice and apologised. Shame the shop staff, think different.
January 15, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a review.
I have spoken to the store manager who has advised that he has already communicated with you regarding this and apologised for any inconvenience caused.
If you have any further information please contact aftersales@unitedcarpets.net where we will be able to investigate this further.
The United Team
The flooring in bathroom was laid we…
The flooring in bathroom was laid we had to redo the silicone looked like a five year old had done it
January 2, 2024
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Denise,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
If you have any further details please email aftersales@unitedcarpets where the team will be able to look into this further.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Excellent service
Excellent service. Helped us decide what we wanted within about 20 minutes of enter the store.
November 11, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
HI Kevin,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service that was quick and efficient from United Carpets & Beds Lincoln.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
Excellent service from start to finish
Excellent service from start to finish, helpful friendly staff in store we were helped by Ryan he was superb! great prices, fitted us in quickly. Carpet is fabulous quality and looks great! Fitters arrived on time and were friendly and efficient. Would highly recommend we’ve had five star service and will be returning for more soon.
November 3, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Sharon,
Thankyou for leaving us a 5 star review.
We are delighted to hear that Ryan made your in-store experience great at United Carpets & Beds Lincoln. All the team love hearing great feedback about our products and services and that you would recommend us!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Lincoln
Attentive service & fair prices
December 11, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Viv,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service and a great price at United Carpets & Beds Lincoln.
We look forward to assisting you again soon!
United Carpets & Beds Lincoln
Really helpful staff at Lincoln store
Really helpful staff at Lincoln store, good price and lots of carpets to choose from
November 16, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that all the team at United Carpets & Beds Lincoln was able to assist you in store and that you had a huge variety of different carpets to choose from in-store.
We look forward to assisting you soon.
All the best,
United Carpets & Beds Lincoln
Very good service in store
Very good service in store. I explained I just wanted a carpet down to sell a house. The salesman then said I won’t take you to the dearer carpets then. I was very impressed. Carpet was fitted without me being at the property and I can’t fault it. Very impressed from the beginning to end.
November 6, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Lincoln and that our expert sales team was able to assist you with your new carpet. All the team love hearing great comments about our products and services and that you had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Lincoln
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