It was a stressful experience from start to finish. Did not always feel like some of the staff wanted our custom. When we went back another day it was better service, carpet measuring was arranged... See more
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We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more
Company replied
Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more
Company replied
Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Deacon Road, LN2 4JB, Lincoln, United Kingdom
- 01522 512060
4.1
Great
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent service, great customer service from Ryan . Would definitely recommend. Carpets look fantastic
October 26, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Karen,
Thankyou for leaving us a 5 star review. All of the team at United Carpets & Beds Lincoln love hearing such wonderful feedback.
We can't wait to assist you again.
United Carpets & Beds Lincoln
First class service
After a rocky start Bradley delivered a first class service. Thank you so much, nothing has been too much trouble for you.
October 30, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Wendy,
Thankyou for leaving us a 5 star review. All of the team love to hear such great feedback about our products and services.
We can't wait to assist you again with your next project.
All the best,
United Carpets & Beds Lincoln
10/10 Service delivered by Ryan
10/10 Service delivered by Ryan. I visited many shops looking for a bed today, and the service received here was a way above its competitors. From the moment of walking in, to walking out, we were made to feel welcome. There was no predatory sales tactics, and instead we were shown only products that matched our requirements and budget. Highly recommend.
October 10, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi James,
We appreciate you sharing your experience and are delighted that we were able to assist you at our Lincoln store.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Lincoln Branch of United Carpets
I went to the Lincoln Branch of United Carpets on Saturday 23/09/2023 and I was given exceptional service and assistance by Ryan in choosing a vinyl floor covering. I can highly recommend this branch of this company if you want to be treated as a customer and not a nuisance. Nothing was too much trouble.
September 23, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi ,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brad is fabulous!
Brad was fantastic! Couldn’t have asked for a better customer service!
March 31, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Emma
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Fantastic service
Brad has gone above and beyond for us, very helpful and would highly recommend using these in the future
March 27, 2023
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Charlene
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Very helpful in the shop and delivery…
Very helpful in the shop and delivery was on time fitting was first class
December 9, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Stephen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service
Excellent service, carpet gorgeous fitters tidied up. Will be getting more orders as I decorate
November 1, 2022
Reply from United Carpets & Beds - Lincoln
Hi Denise
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
we had a rocky start but adam was great…
we had a rocky start but adam was great he got it sorted straight away so fingers cross all goes well
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
wrong carpets fitted
Chosen our carpets and they fitted the carpets in the wrong rooms. Bedroom in Living Room and living room in bedroom. After my wife was in floods of tears, all they said well can you live with them. If not come up tomorrow and chose more carpets, but we hope you can live with them being wrong.
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Double check your fitting date
Little disappointed that even though I had booked fitter 8 weeks prior to fitting date they hadnt put me in the diary. If I hadnt of phoned I would of been missed. They then rang 2 days prior to fitting and told me they couldnt do my original day and moved it a day forward. Not great when you work. Fitter were great and have done a really good job and carpet is lovely. Just organisation skill not the best
November 22, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
The fitters were careful and polite and…
The fitters were careful and polite and did a very good job. I am very happy with the result.
November 10, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
LINCOLN branch excellent
LINCOLN branch were absolutely brilliant from choosing carpet to having it fitted
Many thanks to Adam for helping us choose and Brad for keeping us updated
Many thanks also to the carpet fitters Ash and Steve
I would highly recommend the Lincoln branch a totally excellent service
October 18, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Mrs Maskell
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
This review is for the Lincoln store. Great Service
This review is for the Lincoln store.
we are moving into sheltered accommodation at very short notice as my Husband has Parkinsons .We popped into United carpets in Lincoln had a good look around the store . We were not bothered by staff following us around ,as in many other stores, ,a friendly Hello and the offer just to ask if we need any help .We were served by Bradley The Manager when we found the carpet we wanted. The service was excellent, there was no rush, no pressure. but efficient service. We would not hesitate to recommend this store to everyone. The carpet will be fitted soon and the staff at Lincoln made a difficult move simple. The two young men in the Lincoln branch are a credit to your Company.
Thanks again Lads for all your help
Howard and Jennifer Jarrold
October 15, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jennifer,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service very professional fitting…
Great service very professional fitting and good customer service would definitely recommend
October 6, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Warm welcome and great service from…
Warm welcome and great service from Brad at the Lincoln branch nothing was too much trouble very hassle free thanks again 😃
September 14, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Evening Manda,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Customer service (Brad)
I visited your store in Lincoln on numerous occasions and have always asked for Brad. His customer service is excellent, he is knowledgeable, polite and always has a smile to make me feel welcome. I would recommend this store because of this lovely young man.
September 12, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Evening Catherine,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Excellent and Efficient
Fantastic Customer Service from Bradley at The Lincoln store.
Helped us chose the right Mattress and was friendly and helpful throughout our visit to the store 🙌
September 9, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Afternoon Joe,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Went to United Carpets in Lincon to…
Went to United Carpets in Lincon to compare carpets and prices for 80/20 carpets for my home. Adam and Bradley showed me some beautiful carpets and gave me a great price. Adam then came to measure up and went out of his way to get them fitted when I wanted. Nathan and Dylan came and worked really hard, 4 rooms 2 landings and 2 floors, what a team!! So pleased with the carpet and the laying of it. Would recommend this company and men to anyone, thank you all, really feel like it’s my home now!!
August 26, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Morning Sharon,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Good value, excellent quality and service
Bought a double divan bed with quality mattress, drawers, headboard, delivery deal all unpacked, fitted in room of my choice, packaging taken away.
Excellent deal, delivered sooner then expected, good value, lovely quality and both staff in store and delivery team were exceptional. Would recommend.
August 25, 2022
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good Morning Susan,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
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